Thomas Caterers Of Distinction

Whewww, where do I start?Tonight, I experienced a level of disrespect that I have never experienced in my life. I am the booking manager for a local DJ and we were having some contact issues with the folks in charge of the coordination and the venue. So I called the # via google to Canal 337 and it went to Thomas Caterers of Distinction. A lady answered the phone and I began to state why I was calling, she IMMEDIATELY told me that she could NOT help me and that this was not her issue. I explained that I was unable to contact the parties that I needed, so I was trying to get some direction from her or someone that was on site at the venue. She continued to tell me that she could NOT help me and that there was nothing she can do and no one else was in the building, I was trying to clarify and SHE HUNG UP ON ME. I then called back and said "Mam, did you hang up on me" and she said " I sure did, you do not seem to be able to take NO for an answer". I explained that we were trying to rectify a matter for the wedding that took place tonight and she said "well I am trying to get out of this building" and hung up. I waited a moment and called back to attempt to reach someone else and got a gentleman on the phone. I began to express my frustration for the poor communication and explained that I was trying to reach someone with the catering/venue that was on site. He hung up. I waited and called back and the first lady that answered picked up again.. I said "i was speaking to a gentleman and I think he hung up on me". She chuckled and said "well he sure did and were about to do it again", and they hung up again. IN WHAT WORLD does a company as "reputable" as this treat anyone like this? We paid for a million-dollar insurance policy that listed this company on the policy, and you mean to tell me that I could NOT speak to ANYONE and be continuously hung up on? This is completely unacceptable and very unprofessional. Whether they were able to help me or not, there was not the reason why they did not listen to my questions and concerns and why they hung up on me. I would STRONGLY advise that NOBODY use this company, especially if you are a person of color. It's clear that they do not want to service US and have an issue with working on Fridays at 430pm. I am truly appalled at this treatment.

Agree with the other 1 star review posted on yelp. We expressed disappointment. Got this email from the owner . Of note, at our event, nuts were served to an individual with anaphylaxis to nuts (which was clearly defined and discussed prior to the event). And a guest witnessed a waitress use the restroom and return to work without washing her hands. Lastly, when the bread tray was empty, a guest asked for it to be removed, it was placed by a waitress under the table....

My husband and I had a great experience with Thomas Caterer's of Distinction. We had our wedding ceremony and reception outside at the Black Iris Estate in June of 2018. Other than the hot weather, everything was perfect. The process leading up to our wedding day was seamless and stress free. Everything was taken care of the day of the event and it was even more beautiful than we expected. The food was amazing as well as the specialty cocktails we were able to add. I would highly recommend this venue, their staff and catering for any event.

My daughter was married at D'Amore and the experience was amazing!! The food was elegantly served and the view cannot be beat!

Horrible experience with Thomas Caterers of Distinction. We were sold an experience and level of service that was never delivered. First, let's begin with the sales pitch. During the sales pitch, they only used a tablet and never gave us any written sales documents. Now I see why - because it was all smoke and mirrors to get your money. We were told that a "wedding planner" would walk us through every step of the process and even their own website (on the home page) reads: "Planning Enjoy a Positive planning experience with our team of professionals who will guide you through every step". First, we booked in October and plan to wed on September 15th. After taking our deposit, we never heard from a "planner" or "Even Designer" as they call it for the rest of the year. We had to reach out to them on December 27th and ask to be contacted. The "event designer" emailed back the next day asking when we would like to meet in APRIL. By her own admission in a subsequent email on January 28th, the first "design" meeting should happen six months prior, yet she was trying to schedule us in April - 5 months out. Her email read: "Design & Planning (6 months prior) Lets Dive in! At this first meeting held at our corporate office 4440 N Keystone Ave; we will discuss floorplan, linens, timeline & vendors. It is a best practice to have a conversation at least 2 weeks prior to this meeting to discuss wedding colors, theme, etc. so I can have sample linens and décor options ordered in to show you." This "conversation" two weeks prior never took place either. When I confronted the owner Vince Early about our issues and dissatisfaction, he flatly refused to refund our $4000 deposit on a wedding that was going to cost at a minimum $34,781.89, but in all reality would have cost over $40,000 because our guest list exceeded their minimum of 135. We simply wanted a refund and it didn't happen. Take your hard earned money elsewhere. They do not deliver as promised.

We had our daughter's reception at 337 Canal and had Thomas Catering as our only option. At the reception, they were late getting the food out and the menu was not what we thought we'd ordered because when the final contract was given to my daughter, the menu was not what she had ordered, but she didn't realize it and the planner didn't go through it with her. Apparently there is an upcharge for what we ordered and we were not made aware. We even had it on our invitations. We would have paid the additional fee, but it was never communicated to us. The venue is beautiful. The dinner was so delayed that the band stayed long to give us our money's worth. The food was not very good (over-cooked), but instead of having chicken and beef, it was chicken and chicken. Then we had a conference with our planner and the owner and were told that it was our mistake because of the selection we made. My point is that planning a wedding and reception can be very involved and stressful and you trust your caterer to take you through the process and state to you what they understand your selections to be rather than doing everything by email and making assumptions even though our food selection was clearly on the form we'd provided to them. Very disappointed. I would be very careful with them if you choose them. Make sure you re-iterate what you want, what time things are to occur, check your contract VERY carefully and make sure you have friends to help deliver to the venue and pick up after since they will not vary from their timeline to help you.

While the food was good and the setup/planning was efficient, the management did not listen to our desires, requests, and were very rude in dealing with both our guests and their own staff.