The Westin Indianapolis

I always try and stay at The Westin when I'm visiting Indianapolis and would recommend you do the same. I've found the majority of the employees that work here are nice (except the night auditor as a tree stump has more personality), but everyone else seems very nice and personable. The rooms are very comfy. The rooms are clean, the beds are soft, but not too soft, and the showers are the best I've been in. I do miss the soaps you can use to wash your hands with when you're using the sink though. The hotel is within walking distance to a lot that downtown Indianapolis has to offer so don't immediately think you have to eat at the Ten Hands restaurant (read my review for that place). You have options, which is great. I know I'll be staying here again when I'm back in the area!

I stayed here recently during a busy, high-volume weekend for them and yet had a very good experience. They were able to check me in quickly despite how busy they were. They found me a room right away, which was clean and very comfortable. The bed was nice and comfortable. I also found the staff helpful. The hotel appeared to have been updated recently and seemed to be pretty new.Good, walkable location for Lucas Oil Stadium or the convention center.

Loved this hotel! Right in the heart of Indy and THIS is what I expect from Westin! Excellent customer service, ultra soft beds that you don't want to get out of and CLEAN ROOMS! If in the area, plz stay here! Wonderful hotel.

If you're in Downtown Indy, the Westin is a great option. Like Motel 6, they keep the lights on for you, but offer a better experience (depending on your point of view, of course). 4 Stars for the hotel!I was here for a conference and their conference space is easily accessible from the lobby without miles and miles of walking, or tipping the valet for a piggyback ride. The conference food was some of the worst I've ever had at a Conference though. They really should be ashamed of the quality of the food they were serving. That's the reason for 3 instead of 4 stars.The rooms were nice but not as spacious as some places. Sure, there was room to move around, but I've been in bigger. The bathrooms were renovated with the exception of the shower floor which seemed like it could have used as redo.The front desk staff was awesome as she nearly walked me to the elevator to show me where it was. She was either being nice or thought I was a complete moron as they weren't hard to locate. Checking in and out was a breeze.Also, the conference staff was amazing as well. They were friendly, engaging, and did their jobs caring for the attendees very well! Super job to everyone I encountered that was a Westin employee.There's a restaurant in the hotel which looked ok, but there are plenty of other places within walking distance (St. Elmos was 5-10 mins away). There's also a cafe that had some decent coffee and some great looking pizza (I did not indulge).

Drove down for the eclipse and the Westin went all out! From the giant countdown timer on the wall to the Indy car in the lobby to the desk staff in astronaut outfits, it's clear they know how to entertain and make for a great experience. The hotel itself has been remodeled and is large enough to host conferences - a plus if you're looking to spread out and enjoy the facilities. There's a well appointed gym on floor three with everything you need. I was a bit disappointed that 2/3 of the pelotons were in need of maintenance. The lounge on floor 3 is also a great place to grab breakfast, have a drink, or work from throughout the day. Stepping into the room, you'll be delighted by the spacious bedroom and bathroom. Plenty of space for sleeping, working, and relaxing. The bed and linens are super soft and you look forward to sleeping in at the end of the day. An added bonus that this property is in the heart of downtown and steps to the capitol, restaurants, museum, etc.

We travel to Indianapolis annually for a large convention (Gen Con) and since 2006 and have stayed at a ton of different hotels & properties around the convention center area.What was the different this time? The staff. Darren Fish made my entire 4 night experience fantastic. From the moment we pulled in, he helped us unload, took care of our vehicle while we got situated and always with care and a smile.This year we decided to give The Westin a try and oh what a difference. Usually we arrive early as I have to rest and get a scooter due to my medical conditions and it is always a nightmare trying to unload and check-in with my medical equipment and luggage. Part of the issue is that so many of the hotels have tons of vendors trying to get at the same time. I can honestly say that Darren's attitude, assistance and demeanor will have me now staying at The Westin for our annual trip going forward.Then over the next 4 days, Darren went out of his way to check on me, open doors and more. Provide some of the most extraordinary service I have had in a long long time.Thank you to Darren for such a wonderful memory! See you again soon.

I love staying at the Westin when I am traveling, however this was my least favorite. The only warm welcoming I got was from the guys working valet. I had to ask for help, when checking in. Since I have been a Marriot member for a few years I usually get upgraded without asking. I did not have that option here, they also did not have the "destination fee" and did not know what it was when I asked about it. Of course the rooms were large and comfortable and they had a great gym, but the hallways are like mazes. Every time I got off the elevator to my floor I got lost trying to find my room. I will say this place is in easy walking distance. Would I stay again? maybe if they staff learned how to be more professional and kind.

Checking in was a Breeze ( I had called 1 time prior to this trip to line everything out) feather free pillows because of down allergies in the family. This hotel got it right. The warm reception from from the nice lady at front desk had me feeling like VIP!!! Thank you for that (Should be commended by upper management) (+1star)The room upon arrival smelled clean and IS clean. We had a short stay here to visit the Athletic Trainer convention at the convention center. The layout of the king bed and couch was really efficient. (+1 star)Surprised reallyThe room was comfortable all around!!!The front desk staff every morning and evening was all smiles and very Friendly... (+1 star) they should be commended for being awesome.The security /cleaning/maintenance staff all very friendly and accommodating (+2 stars)I felt very safe coming and going from the Westin.This hotel location is easy to find and surrounding area has quite a few food/entertainment options within a short walk away. (+1 star)I was pleasantly surprised how comfortable the beds were! Water pressure was good. We enjoyed the visit.We will return!!Respectfully,The SmithsA VIP feeling Bonvoy Member

Perfect location for direct access to the convention center. It is the closest of all of the hotels. JW is the furthest and makes you walk a long distance.I was in room 606. Decent room but the AC is quirky. It's either very cold blowing right in the middle of the room or hot if you turn it off. Also, the units turn themselves off. Not sure why.Room service was fast and you can also go pick up your food. There are no vending machines and no icemakers. Says it's renovations ... sure! You have to go to the front desk to get a soda and it's 5$, Not worth it.Maintenance needs to do periodic checks on the condition of the rooms to make sure everything is in order and meets the Westin brands standards. I had a fridge that was missing all of the shelving. I requested a new fridge and it was brought up, but they didn't remove the old one; which makes me believe that they will remove the replacement and leave the old one in the room.Overall I enjoyed my stay and would definitely return if I had to come back. Housekeeping was great and respectful of my time and space. The valet were great also. They kept everyone on the loop and no one was waiting for a long time. If they saw you standing there they immediately asked if you needed help. Great service overall.

John at the front desk was so helpful! Rooms are lovely and the closets are to die for. Beds very comfy too