The Village on Spring Mill

We lived there for 3 almost 4 years. What started as a decent place to live became a nightmare! First of all the units are made of sticks and shit. The apartments are gross an filthy. Windows are poorly installed so you will have condensation and black mold al l the time. The staff won't do anything about it. Your electric bill will be skyrocket high during summers because if the draft from the windows and winters, and your gas bill will also be sky high because of the cold air coming through. The appliances are constantly breaking, they will replace then after you complain for a year or longer. My neighbor has a broken dishwasher for 2 years. The number of spiders and crap there is in the building itself will make you feel its Halloween everyday. If you're not scared of 300 spiders living above your door then good luck. There is pest problems like ants and others. Constant leaks in the building due to old pipes. Cracks in the walls. You will also notice how lazy the office staff is the manager Cindy the old witch will close at whim the facilities like the dog wash, pool, or gym because she is too lazy to clean or maintain the facilities like a normal manager. She probably needs a crash course in a hotel. So basically you are paying for all these extra feature in your rent to not be able to use them. Also they would turn at random time the heat in the gym at 82F. I guess they're too broke to make a sauna so they want you to enjoy a sauna and sweat your ass off while working out. Some machines in the gym are also broken and don't work. The ground of the community is a living swap. With candoms trashed in front of buildings, garbage floating in the ponds, random beer cans, and others.... Trash valet is inconsistent they changed companies like 3 times. you never know when your trash will be taken its a will guess you might as well try your luck at the lottery. But they will fine you $50 if you leave the bin outside. You are also not allowed to store anything on your balcony that YOU pay for. The community standards went down drastically when it also comes to residents. You will have your occasional weed smoker enfuming his apartment that you can smell from outside. Or some alcoholic that almost killed 2 other residents and plowed a tree and street light. I would not let my children play outside. I think one the peak was when the fire alarm outside the building will go off for hours at 3am and keep everyone awake in the building for hours and hours because they have old alarm and they're all glitchy. The fore department got sick of coming multiple times a night for nothing. I also almost got my AirPods stolen by maintenance staff and a ring. The airpods I could find them because it was tracking outside, the ring is gone forever. The staff can come to your place anytime they wants they have a master key to all units. Talk about safety and privacy.To add the cherry on the top. You might or may not get kicked out of your place on a whim. Because they need to increase your rent. The kicked my family out for no apparent reason, leaving a family of 5 (3kids) without a secure place to leave. No reason given, we had to go to court. The manager Cindy wont show face. They might all be smile and Bullshit at your face in the office but they don't care about the residents at all, its all about the money. Thank you Springmill for kicking a Ukrainian mom and her 3 kids on the streets. You definitely don't support Ukraine or its people. You are just a greedy company that lacks human compassion.If you don't want to live this nightmare and support Ukraine boycott The Village on Spring Mill.

I would also give it zero stars. Terrible terrible management and zero communication. Was told when I moved out there was a standard carpet cleaning fee which of course means zero deposit back. I got charged 25.00 a spot on my carpet, a mark on my inside cupboard which can be painted over and an another 25.00 for a stain in the old disgusting tubs that they will also paint over. Master bathroom toiled smelled of urine the entire 15 months I lived there and they did Nothing! Pool was a month late in opening and then shut down again during a hot spell. Got my move out bill and was livid and asked to meet with management to discuss the charges. response was charges will not be changed and I am really busy. I would avoid renting at this place.

If I could give this zero stars I totally would. This was by far one of the worst communities I have ever rented with. The management team is horrible, they do not answer the phones EVER. No matter how many times you call. There is no one in office , what apartment community doesn't have an office that is open to the residents?? Also we scheduled a move out walk through, no one showed up after waiting 30 minutes for our scheduled time. No apologies, nothing. Then we just received our move out summary and got charged for crumbs left in the fridge. CRUMBS. This place is a joke and I do not recommend this place to anyone. Oh and the pool , don't expect that to be opened during the hot summer months, it was closed for part of the summer.

This place NEVER ANSWERS THE PHONE!!! Whenever I call during normal business hours and no one ever answers. Also now you can only talk to the office people by setting an appointment. It is so inconvenient to figure out who you are supposed to email and try to set an appointment to talk to the people in charge of your living space. Also when you call and try to talk to a person because you're calling for something that doesn't correlate with the button responses, it just redirects you to the button responses. I can never get ahold of anyone and it's so fucking annoying!!!! AND as a matter of fact it has been like this for the full two years I've lived here and it's only gotten worse.

Got locked out of our unit on a Sunday, 100% our fault but after 30 minutes of trying to get ahold of someone we were told that they can't do after hours lock louts and we would have to call and pay for a locksmith.

Lived here not even a month and my work is out of state so really only like 2 weeks, and still wouldn't recommend anything this place has to offer, maintenance is a joke, super unprofessional and never have an answer for anything, been waiting on a new tub since ours has been cracked and noted to office since we moved in. Still don't even have a date, office closes whenever it feels like it, nobody answers the phone and if they do they push you off till the next day etc. we now have a toilet with no water flow, and a tub that's cracked even ray charles could see it (for 4 weeks now) nothing is being done and maintenance still hasn't scheduled anything, they prefer to enter without you home, matches how sketchy the maintenance guy looks. I will not be renewing and i will be not recommending even to my worst enemies. I work in oil fields in the middle of the mountains and i get better service than this place has ever offered me.

We lived here for 9 years and during that time, management has changed at least 4 times. With each time, there are fewer and fewer reasons to continue renting. The rent goes up astronomically each year without any incentives being offered to resign. The answer always being "market value rent prices" which is just ridiculous! When you move out, be careful, we gave a 3 1/2 month notice and were never told by apartment management or Buckingham there would be a mandatory cleaning fee nor were we given a move out checklist which of course they claim they gave us. We were charged in excess for cleaning of everything in the apartment that we were told by Buckingham last year would be renovated when we moved out. The appliances, countertops, cabinets, etc. were all more than 9 years old when we moved in. Depreciation was never factored into the exorbitant fee they charged us. We vacuumed , patched holes, left no trash, etc. And of course, if you don't pay, you are sent to collections.A sad way to end a 9 year residency where we paid every month on time and got no added incentive except 3 months of free extra garage rental one time for renewing out lease. I begged them to clean our carpet every year and that was never done to the point we had to buy a carpet cleaner and do it ourselves. And, now we are charged a cleaning fee for the carpet they never cleaned and are going to rip out. The grounds are beautiful but all buildings need new windows, the driveways and parking areas all have potholes that go for months without being fixed. I asked for our entryway to be power washed and that was never done because there is so much dirt and dried up goose poop it is disgusting to open your door to any guests.We waited too long to move out but we are sure glad we did! Don't rent here if you can help it because you won't get value for your money!

I will try to keep this brief and to the point, there are many letdowns that someone would not notice until after moving in and living here.I hope that sharing some transparency on the situation of living at The Village on Spring Mill can help someone make an informed decision about the complex.The office doesn't answer their phone or emails.Their communication on projects happening to your apartment/build is either poor or nonexistent.There is a recent "remodel" overhaul because, between the rusted and crumbling staircases and the rotten internal wooden structure, these buildings are falling apart.So, some new exterior panels and paint is the "fix".When they fix something, they break something else.(One time their "repair" was about to start a fire if I hadn't stopped it after smelling something burning, another time they nailed our windows open)The complex will close any and all amenities, that are included features of rent, whenever they choose and there is no compensation for these lacking features.Upon moving out we were charged for many things they claimed we didn't do such as clean, paint, etc.; we had done these things, however it was not open to dispute.GET EVERYTHING IN WRITING, make sure you have proof of anything promised or agreed upon with this complex.The Lease Contract is full of loopholes that ensure the complex is never responsible for any issues and the tenant will always be on the losing side if legal action is taken.The Corporate disregard for a terribly handled complex is surprising, I would be embarrassed if I were the person at Buckingham responsible.I hope that Buckingham stops cutting corners for their profits on a Carmel address and spends some time getting to know their community here and what is ACTUALLY needed for their residents to be safe.

I lived at the Village on Spring Mill for two and a half years. Rent was always paid on time and never was late on anything that was asked. When we first moved in we were told "carpets are replaced after ever resident." Being that we lived in this apartment for two and half years (the carpet was bad quality and with time we noticed was not new) the carpet was in rough shape. Soon to moving out we were then told that "it was never told to us that the carpets were new and we would only have to pay 65 dollars for cleaning fees." We were also informed they would be remodeling our apartment once we move out and they would be removing the carport anyways to put down vinyl. Once we moved out we received a fine of $450..... I've called multiple times to figure out a solution and an old neighbor of mine also told me they were remodeling the apartment we're taking out the carpet anyways so I shouldn't have been fined for it.Prior to this incident, the office wanted to fine me $100 dollars for dog feces... there are 10 dogs in my building alone. They wanted to blame me for feces they found outside of my patio... where everyone takes there dogs. I fought them and they took the fine away as they then had "no proof" of the dog feces... how convenient right? The apartments and surrounding areas are well kept. The maintenance are "relatively" responsive.. even though I've asked multiple times for them to call me before coming as I have a dog and they never did. All maintenance request were completed though. We had super old appliances. I put multiple tickets about my dryer taking FOREVER to dry and they kept coming and cleaning the dryer vent. I honestly gave up at one point because it felt like they didn't care that I was paying a fortune on electricity because I had to dry my clothes 3 times....Overall my rent increased like crazy. The staff are not responsive and you can honestly find a cheaper apartment with better amenities and staff. I ended up moving to a better complex with these things.

I have lived here for 4 years now and I LOVE it. I have lived in many apartments over the years and what I like about The Village is that their staff really cares. When my dog passed away the office sent me flowers and a sympathy card. Any time I have had a work order placed its done fast. I a reading the reviews on here and I am really surprised, as this is NOT the place I have called home. I have co workers that live here and my cousin lives in the next building over- all as happy as me. I do not normally leave reviews but my experience here with Lorie and Denise and Brad has been so positive I wanted to say something. Its def true that the unhappy people are the loudest. I walked this neighborhood 2 sometimes 3 times a day and there was never trash in the lakes or in the parking lots. This is by far the cleanest apartment complex I have ever lived in, I see the maintenance guys using the leaf blowers in the hallways and parking lots every morning when I leave for work. Some people are just shitty a**holes that want to make a place look bad. Me and everyone I know in here love it.