The Looking Glass Inn

This review is for their lack of compassion and inability to understand a situation that made it impossible for me to stay at their Inn. I missed the last connecting flight to Indianapolis and had to fly the day after. As a result I was not able to make it to the Inn for the night I had booked. Per their policy they don't refund bookings canceled within the last seven days from the stay date. I asked them to kindly make an exception given that I had to cancel for reasons that were totally beyond my control. They said No. It is their policy no to refund, but it is their choice to be nice and kind. They choose no to. It goes without saying that I won't stay here in my future trips to Indianapolis. Nor do I recommend them for the antiquated policies and lack of compassion.

We stayed there for Valentines Day. That night as we were watching tv and getting ready for bed I kept getting bit on my back. We found bed bugs! My back was eaten up by them! It was painful and very swollen. They did refund our money but, we had to leave in the middle of the night, shake out all our clothes and throw away food that we brought especially for the day, get our coats dry cleaned, and go home worried if we were going to bring them home. It completely ruined our weekend! They refused to refund us for the food we lost. They said it was an allergic reaction from the food. I promise you it was not. We also found blood on the sheets when looking for the bedbugs and I actually killed one and showed them.

Stayed at this hotel on our way to Indianapolis, and i tell you this place is beautiful! The interior is very chic and there are beautiful details everywhere. Its extremely clean in a gorgeous neighbourhood. Our host was very helpful and accommodated everything we needed. They delivered breakfast in a basket in the morning and it was eveything we needed to get back on the road. Highly recommend staying here if you are in Indianapolis.

It's old, it's clean, I'd stay there again. Could use a coffee machine, alarm clock, in bath mat(slippery)And better service.Parking in rear easy to downtown, nice neighborhood

RIDICULOUS! In June 2017, I made reservations for 2 rooms at this establishment. I am no longer traveling to Indy and had to cancel.My reservations were for June 20-24th and I canceled today March 15th.We are talking 2.5 months IN ADVANCE and I am charged a FOR BOTH ROOMS at the FULL PRICE when I will not be there. Their rationale/excuse is that they there was a notification of a "Special Event" and that this is standard policy. Standard policy is to rip you off and keep your money when you give more than ample time for the rooms to be re-booked. I am guessing customer service does not play into consideration. As a small company, one would think customer service would be in the forefront. Instead it is "well gee we are a small company and cannot afford to have cancellations."I am a small company myself. Hence, when I discovered that I cannot attend I canceled way in advance. I have NEVER had an issue with any hotel when I have needed to cancel.Their policy is to be shared equally among everyone no matter the situation. So if you book here and something occurs so that you cannot go--expect that they will be unkind and treat you like you in a manner that they would never want to be treated as an individual.But note to self--when I do travel to Indy this is certainly my last resort. I would rather sleep on the streets than stay here for having such a STUPID policy.It is not like my cancellation was at the last minute. I could understand the need for a fee. I am a business owner myself HOWEVER this is MARCH and the rooms were booked for JUNE.MORE THAN ENOUGH TIME for someone else to get BOTH ROOMS.Halley Puppy farts in the general direction of The Looking Glass.

I just came back from The Looking Glass B&B. I rented 2 rooms, the Portrait room (my cousin stayed in this room), and the Crimson Room for myself. The house is beautiful and decorated with lovely antiques that suit the style of this large Victorian home. It is on a quiet residential street, in a the beautiful Old North Side Historic District of Indianapolis, where two women felt safe to walk around & see all of the amazing homes and gardens. It is within walking distance to many wonderful restaurants, shops, and attractions. We were there to see a show a the Murat Theater and planned to walk but ended up taking an Uber due to rain ($5.0O Uber ride not bad). We checked in on a Thursday afternoon, checked out Friday late morning. Many comfortable areas outside of your room to relax both inside & out. Convenient key fob entry/exit that was secure & allowed us to come & go as we pleased. The Portrait Room was prettier than the Crimson room, but less private as the only main floor room across from the breakfast room where you can hear set up for breakfast ( maybe not for someone who sleeps in until 10am!). Both were comfortable with private bathrooms. Breakfast was ok, nothing special, bagels, cereal, fruit, coffee, juice, & pastries for the most part. Parking was ample and no-hassle. Staff was really friendly, it was immaculately clean, and reasonable prices. I will return for sure .

Beautiful and inviting inn with historic charm and updated bathrooms, this place has a lot to offer. We were greeted promptly, given a tour, and shown our rooms. The hospitality is exceptional, and the location is within walking distance to Mass Ave and the Murat. Great place to stay if you want unique lodgings and a great sleeping experience.

Charming, large, immaculate and friendly staff! I was here with coworkers for a convention but would bring my whole family back for a little winter retreat. It was spacious but also cozy.

My boyfriend and I stayed only one night but walked to Egyptian room for a concert very comfortable and value. Definitely will be staying here again. Loved it!!!!! Oh and had a great breakfast.

DO NOT STAY HERE. The owner is greedy and will scam you out of a dollar in any way possible. Also it is INFESTED with bed bugs as well as understaffed and clearly run down. There are many better places to stay in Indy, at the very least very many that aren't infested with bed bugs and overpriced.