Sophia Square

ALL staff here has been really awesomeI am very thankful for that. We've had very good experiences with our neighbors as well. We had some maintenance issues, but it was addressed quickly and effectively. The staff also does a great job keeping the property maintained, and it has always been exceptionally well-kept. I do wish in the future there could be more security in the garage because I had items stolen off my car. Though, this is rampant everywhere now! Recap on pros -phenomenal location -amazing staff -well-kept-friendly and responsible neighbors -kid friendly Great job Sophia Square!-Matt & Anna

I recently moved into Sophia Square after downsizing from a house on the Southside of Indy and I am LOVING it! I've dreamed of living in this building for years, and it did not disappoint. Having so many shops and restaurants, along with the Monon, close by is amazing.First off, the units are stunning! High ceilings, nice granite countertops, and beautiful views from all sides of the building. We chose the Barcelona unit and it's gorgeous. The amenities here are awesome too. The club house is beautiful and has plenty of space and can accommodate multiple groups of people. There's also a movie theater that we haven't used yet, but looks really cool! Ahhh...and the pool area! I'll be counting down the months until it opens. It's very modern and is nicely closed off from the rest of the courtyard. The huge bonus about living here is the parking garage. Most apartment buildings like this make you pay for parking, but Sophia Square offers it for free. It is a public garage, but I haven't had any issues finding a spot.To top it off, the staff here made moving day a breeze. The building has a loading dock near a freight elevator. The leasing office let us borrow a cart to help move our things.

Here's a few more pics of this fabulous complex I lived in for 4 years. Moving out of this shit show was one of my better decisions.

4/25/19Please note at least two of the complimentary reviews emphasizing the friendliness and proficiency of the staff were indeed, written by the staff. Unsure whether these reviews should be considered unbiased and taken seriously.-current biased tenant 9/12/19Here is what happened upon trying to work with staff. I was very irritated to be asked if I had further questions, as clearly there were no questions asked. This was strictly a reporting of an incident that was not taken seriously whatsoever. Happy to have washed my hands of this place. This "expert maintenance man" reacted to every comment I had as if he just came from a Dead concert. I'm not gonna call him out for being high at 1:30 am, but if he wasn't, he was the most obtuse POS I've ever encountered. PS it took two calls to get him to ever call me back. After I got so hurt I had to call the fire department because he clearly was incompetent, did he finally show up.4/23/19From: [email protected] As a continuation of our conversation a moment ago regarding why I was so upset with maintenance, this is what happened while on the phone with him as he struggled to tell me how to silence the alarms. I fell off the ladder while he was talking me through reaching up to unscrew them. I fell off my ladder, landed on an expensive bunch of mercury glass accessories onto my expensive Pottery Barn table and could not breathe for quite a period of time. His constant tone of being taken aback at every development made me realize he would be of no help in this matter which got a lot more serious when I got hurt. Plus I would not have been on the ladder if I wasn't listening to him in the first place. What I want from this is recognition of the incompetent way this was handled, and the fact that I was really injured in this incident. I also believe it's important to be proactive rather than reactive where notification needs to be made to the tenants on what to do when that happens so they're not relying on multiple calls to emergency services that are not met with an emergency response.4/23/19Hi Susan, We did talk to Clinton, our on call maintenance rep and he did inform us that he received your call and called you back. After speaking to you on the phone he determined to make a site visit. Once onsite he did take care of your detector and learned that you had also reached out to 911 for assistance. Clinton did follow our company policy. Please feel free to reach out with any other questions. Thank you, Jessica ThompsonAssistant Property Manager / Sophia Square9/13/19Yes I'm so grateful you're so responsive and in accordance to company policy. However, you are responsive in a manner that makes me litigious. Glad you kept half my security deposit, too.Please see the attached pictures that were also included on the April 23rd email. Everyone else will.

I have had an amazing experience living at Sophia Square! The area is fun and exciting. The staff is always ready to help and always very nice. The parking garage is public, but they always inform you about that when you move in and they also tell you when the events are taking place in the area! (You always want to go to the events anyways so you should not have to leave at all) The apartment is beautiful and I love the finishes. This area and apartment has been great for me, my fiance, and my dog. Would definitely recommend to anyone looking to live in the Carmel area!

Best location to live (hands down) in downtown Carmel. Leasing Center staff is great. There are so many restaurants within walking distance. There's a spa within the building as well as a gym. Parking is wonderful! It's garage parking so no more shoveling of snow during the winter.It's right next to the Monon so you can walk, bike or go people watching while eating at Bub's which is across the street.The amenities are fabulous. They have a movie theater, wii station, clubhouse with free wifi, business center, conference room, pool, and a virtual golf.

Sophia Square is anyone's worst nightmare! They have done me so wrong since I have lived here. First of all, the elevators are out constantly. Maintenance is horrible. I got locked INSIDE my apartment for nearly one hour and maintenance couldn't even get me out. They had me pull the screws out on the inside of the lock and that did not work. They had to drill the lock off to finally get me out. I'm getting ready to move after being here for nearly one year and two months ago someone who cares nothing about being a good neighbor, moved in above me. They are horrible! They stomp when they walk, slam cupboard doors and drop things constantly. Worst experience I have ever had. The hallways are filthy from all the horse-sized animals living here who bark constantly and smell up the hallways. Then, sometimes as early as 4:30 AM, I am awaken by semi trucks that pull up outside my window at least four times a week. They unload things for the restaurant downstairs and they leave their motors run for about an hour and then their refrigeration motor also runs for the entire time - while they run their dolly up and down the truck ramp for the entire hour. I also smell diesel fuel coming through my bedroom window whenever these trucks sit outside running their motor for an hour. It has been a living hell living at Sophia Square. I could have gotten out of my lease because of the elevators not being operable so many time, but my new home was not ready. Do not move here if you can avoid it. I can't even sit in my living room anymore because of the horrible noisy neighbor upstairs. I feel that I am paying for a studio apartment instead of a one bedroom apartment. The only way that I can survive the noise from upstairs is to just stay in my small bedroom. I could go on and on about this terrible place. Don't move here because you will be very sorry.

I moved to Sophia Square for the location from Fishers. I can tell you my experience in Fishers isn't even comparable to what my experience has been living in Sophia - my apartment in Fishers was BRAND NEW and still a couple hundred less than Sophia. The elevators break down constantly, as in at least once a week. The pool is cloudy and the rules are not followed there. The parking garage floods. I was also accused of and received a violation for not cleaning up after my dog when I ALWAYS PICK UP AFTER HER. She is a puppy and potty training so yes there have been accidents - that is bags are attached to her leash. I do enjoy being on the Monon and I love the people that live in Sophia but I can't wait until our lease is up in January! We are going to Avant! And as far as your "updates" are going. Get Real

Really enjoyed my time here. Staff was nice and great to work with. Location is fantastic with so many things within walking distance. Only issues I had were in the winter. I could feel the cold air coming in through the glass. Parking was a pain as more people coming into the area used the garage. Not sure what the plan is going forward but having an assigned spot sure would have been nice.

Many of us have come to you with these complaints and absolutely 0 has been done to address them. Your post is great spin control but means nothing to the people who know you. Actually, it does mean something, it reinforces the opinion that you are a double talker.