Smiley

Well this place is great for kids. I brought by 6-year-old son and he had a blast!When you first enter, there's the biggest ball pit I've ever seen with interactive pneumatic tubes, rotating platforms, and a nearby climbing wall and slides. Beyond that, there are more play structures and a basketball area with trampolines. In the back half of the building, there's a rice pit (basically like a sandbox, but with rice instead of sand), a very fun smaller ball pit with interactive screens - throw the balls at the video game projection and blow up the bad guys, a lego area, and a small arcade (additional purchase required).We saw dozens and dozens of kids having the best time of their life. There was a good amount of seating for adults throughout the building, so we always had a place to sit to keep an eye on the kids.There are lots of hand sanitizer stations throughout and we frequently saw workers with vacuums.We played for 3 hours and our kid could have stayed much longer. I would guess older kids might get bored more quickly, but for preschool or early elementary kids, Smiley seems like heaven.You do have to buy the Smiley grippy socks, but that's a standard penalty for play places these days.After you're done playing, hit up Bugambilias a few doors down for amazing Mexican food!

I threw my daughter's 3rd birthday here today and was mostly pleased with the experience. There was some confusion after the booking process concerning having to pay for parents to shadow their children. And I find the policy about a 20% charge for opting to bring your own food and drinks to be particularly insufferable because their food is overpriced and simply not good. Some policies were unclear or misleading and I was upset but the coordinator worked with me for a resolution that left me happy with the event. You must pay in cash or via check or Zelle if hosting an event here. The facility could be more clean, particularly in the party area. The surfaces were visibly dirty and the trashcan was full when we arrived to set up for the party.

We brought our nearly 2 year-old here and he loved! There is so much to do! We went on Saturday after thanksgiving and while it was busy, it was not overwhelming or uper crowded. He had a fantastic time and played with some other kids. I definitely recommend and can not wait to return!

Didn't get the hype for Smiley's - it's actually pretty small - we're used to the crazies of Billy Bee's.There's a ball pit, small play area, lego area, sensory rice play area, arcade room and a couple birthday party rooms. 1-2 hours max of play time maybe.Some people are pretty bad and inconsiderate taking their clearly heavily sick children to an indoor playground, though...there was a kid who was leaking an alarming amount of green boogers down his face...We threw all our clothes off and showered the kids thoroughly after leaving.

Absolute Craziness! Kids everywhere. I know my daughters friend reserves a room frequently to host her kids and nephews birthday parties. I believe all the kids have a lot of fun and the parents get to relax and let their kids play. Unfortunately sometimes it's a mess and the food is quite expensive. also frequently, there's a strong smell of bleach. The kids look all worn out and a happy but by the time they leave so I guess that is what we're looking for.

The last time I went to this place it was a MADHOUSE and I vowed never to come back. Like any other establishment, the most popular times for birthday parties are on Saturday.. Not any fault to Smiley, but the amount of families in the location was overwhelming during my last visit. But 1-year-old daughter was invited to a birthday party, so I figured I give it a try again. The party was on Saturday from 4:30-6:30 pm. This time, it wasn't too crowded and my daughter enjoyed herself. She wasn't pushed around or had to worry about sharing objects. The play area didn't smell or make me feel like it was unsafe for her to play freely. She enjoyed the rice sensory play area and the lego station the most. The birthday party went off without a hitch and the birthday staff seemed to be on their job to ensure the birthday family was satisfied. Overall, great experience but def will go back earlier in the day to avoid the crowds

Smiley is a good place for younger kids - 10 and under. That's one of the pluses for me. It's not really big and the prices can be kind of expensive just for jumping in the ball pit. It's a good time to get the kids out of the house and I always suggest going earlier to avoid the crowds.Since COVID I have been hyper aware of the germ factor and this place kind of freaks me out with all of the touch points. There are sanitation stations available so that helps a bit.

We had a birthday party for one of our children here last weekend. We had another birthday party about 3 years ago and had a great experience. Because of our great experience a few years ago, we returned. Unfortunately, there have been some dramatic changes to this business and we had an awful experience. I never leave reviews and feel like other parents looking for a fun experience for their children should know that I can not in good conscience recommend this place to anyone for a party...and I would think twice about whether to bring your child here to play. The play place aspect was *fine*, but there are quite a few spots that cannot be seen from the observation areas. It is impossible to monitor the children while you are there and staff monitors are non existent. I had one of my daughters get pushed around by some older boys while I was busy trying to watch the party attendees. The rest of the facility is cluttered with junk, employee take out containers, random jackets, cleaning supplies, etc. There was a woman sweeping the floor, but overall the place was dirty and smelled like w***. The worst part were the employees. We had registered for this party online 2 months in advance. Starting at 2 weeks prior to the party, I tried to call to confirm numbers and other arrival details. I called no less than 2 dozen times to the two numbers listed on their website and finally received a call back the day of the party. We had one neutral interaction upon check-in, but then every other interaction was substandard or downright rude. The party attendants were overly casual and used the small tables outside of our room as their break room. We had half a dozen employees sitting, chatting, eating, and watching videos/social media loudly on their phones right outside of our party room. It was uncomfortable for us to walk back and forth from our room. Not to mention several of them smelled like w***. We also asked for refills on some drinks, asked questions about our pizza order, and had to ask for a bandaid for a child who stubbed her toe and each time we were met with the most unprofessional and annoyed attitude from the woman who seemed to be in charge. Finally, we had the room booked for 2 hours, but about 10 minutes prior to the end of the party while our parents were coming to pick up and kids were getting their shoes on, this woman and another attendant started tearing things down and sweeping. When I made it clear that our party wasn't over and I would like them to wait until our kids had left, they rudely responded that they could not do that and continued anyway. To be clear, we were cleaning up and were on track to vacate the room by the scheduled time and yet they made us feel completely uncomfortable. After we packed our things into the car, I walked back in to speak with management about my concerns. I was pointed to a man who was blatantly looking at social media and when I began to talk to him, he couldn't even look me in the eye. He literally said nothing. It was the most bizarre interaction and obviously he could care less. It is not cheap to host a party here and for the lack of service, lack of cleanliness, and lack of safety for your children... I would NOT consider this business for your children's party or even a day out.

Food and play great customer service he's great at helping me with my orders and very nice just ask for manuel

I took my granddaughter for the first time today. She had fun of course, she is 20 months old. When we checked in the lady asked if it was my first time and I told her it was. There was no direction for anything. Handed me our wrist bands and we were on our way. I struggled carrying my purse across my shoulder and maneuver with my 20 month old granddaughter. Later my daughter asked why I didn't use the lockers. Had no idea and didn't see any, it was my first time. Took my granddaughter to the bathroom with a diaper bag and it was so tight. I would think a venue like this, they would have thought about people with little ones and diaper bags. Be prepared. I guess even firat time, you need to ask them questions because them being helpful with information will not happen.