Riley Towers Apartments

I don't have time to write a long-winded review. But I thought I should take a least a little bit of time to post an honest review on here since I lived in Riley for so long.I lived in Riley for four and a half years. It was generally a good experience. While I can understand some of the gripes that people are voicing, I can't say that I experienced problems to the extent that other reviewers did.The list of charges upon lease termination is a real thing and it is fairly harsh. However, it is not something that is unexpected and it is given to you with fair warning. They give you the list of charges 60 days prior to move out and give you plenty of time to get your place in order. The lease you sign upon move-in also specifically states that you will be charged for these things. I lost a sizable chunk of my security deposit for carpet cleaning charges on carpet that I'm sure was pulled up and replaced. I admit that this is frustrating and may even be a bad way for Riley to do business with their tenants. However, I don't really have room to complain because a provision for carpet cleaning charges for stained carpet was included in the original lease.Other than that, the move out process with Riley was seamless. I am in the military and received orders to leave on just a couple weeks' notice. The staff was nothing but accommodating and understanding of my situation (and the laws that applied to me as a servicemember on active duty).The experience of living in Riley Towers was great. In fact, I'd say the time I spent living there were my best years in Indy. Great location, great community, great amenities, and the staff was always nothing but polite and courteous to me. The building is old, and some of the units are outdated. But, as another reviewer pointed out, it is on par with what you'd expect from mid-level income apartment complex in the downtown of a major city.The years I spent living in Riley Towers were my favorite in Indy. I made friends and met people who I still keep in touch with. Truthfully, I was sad to go.

My one star is due to lack of communication from management regarding being down to one elevator in tower 3 for well over a month. I understand sometimes it takes longer to fix than usual but an estimate as to when residents can expect all 3 elevators to be properly functioning would be appreciated. When I'm giving myself an extra 20 minutes to make it to work in the mornings or waiting half an hour for an elevator take my dogs out that's ridiculous. At least an email to update residents for an estimated repair time would be fantastic. I find it very hard to believe it's taken well over a month to get someone to repair the elevators.

Save your money and enjoy Mass Ave somewhere else.Do not live here. They use any kind of excuse for you to pay for carpet re installation if you leave any kind of stain or tear. Lived here for two years, with no complaints and recently resigned for a more expensive place. But I guess they're so money hungry and love abusing their leasing terms that they will charge you for any kind of damage. Horrible management. Only good thing about this place is the leasing staff - they were so kind. But the manager may as well be a ghost. Never met her before and all she cares about is your $$.If you have a pet, I highly suggest not living here and find a pet-friendly apartment complex. You pay $25/month with an additional $200 fee upfront for a pet and it doesn't go towards any type of damage. In the word of the manager "It goes towards nothing". So save your money. Live in a nicer complex on Mass Ave. And ensure the lease you sign doesn't allow them to get away with this. Look at all the other reviews, not just mine.

I decided to sign on to a lease with my boyfriend at Riley Towers and have had a great experience. The elevators are fast and efficient when I'm heading into work.My lease signing process was quick and easy along with excellence customer service. Archie the security attendant was able to help me when I was in a very scary situation after leaving the bars. He made sure I got into my apartment safely.Being a woman at this apartment complex in downtown Indianapolis I feel this a very safe place to live. Our specific unit has a brand new kitchen with white tile backsplash that really makes it look great.There is always an security attendant on staff. Maintenance is always a call away for any issues you may have. I highly recommend this apartment complex.

I moved from CA in 2013 for work and wanted to live in DT or Broad Ripple. I settled on Riley Towers and was happy at firstPros:*Location: walking distance to Mass Ave, Murat is across the street*Excellent/courteous concierges: Always available if you have issues, from someone parking in your spot, to issues in your apt. They called when I was out of town to let me know my car windows were open in the rain. He offered to roll up my windows for me!*They are *finally* updating the halls/apts (granite counters, stainless steel appliances, new cabinets, hardwood floors); but, it is also jacking up prices*The walls are thick concrete. No matter how loud my neighbors were, I never heard a peep once inside my apt*Nice views: I was on the 8th floor facing west, so I had beautiful sunsets*Nice gym/pool/hottubCons:*Many requests were simply lost/neglected. I asked for screens in July for my windows so I could open them without having my pets fall out 8 stories. It took ~5 months, and by then (Nov) it was too cold to use them. I requested a covered parking space, but my request was lost. When I called ~8 wks later to ask again, they stammered "Oh, we have several spaces free now." I fell through the cracks. Their system of post-it note messages needs a modern upgrade*I had issues with the toilet, and each fix was half-assed (twist or zipties for the mechanism?!) After months of issues, the toilet flooded, seeped through the wall, flooding half of my bedroom. They helped soak it up, but I had watermarks on my stuff & had to get rugs cleaned ($$). They brought an industrial fan, but when they returned, they didn't bother putting the carpeting back down. They tried blaming it all on me, even though they'd tried to "fix" it 4 times before*They use a white sealant on the tub, which chips & cracks, making cleaning impossible. They failed to solve an underlying mold problem that went crazy. I requested they fix the tub, and after two months of emails/calls, they finally got around to it. Once again, they were unresponsive to upkeep*Single-paned windows: During winter, I had a neverending cycle of ice buildup & thaw, with water pooling on the ledges. The ledges/walls are damaged from water/mold/warping. When I asked for advice, I was told just "wipe it up". Thanks for the advice. Not*Tiny water heaters: Can only take ~5 min showers; if you have guests, forget about hot water*Minimal kitchen storage*The apts have central air/heat, but they are on the same line. The entire complex has EITHER heat OR AC, not both. The AC never kept up during summer, even with the thermostat set at the coldest temp*Dishwasher: it's under the sink, and the top shelf was unusable. I expect better*The carpet is really cheap. It stains/shreds easily. This may be better in renovated apts, but if your apt is unrenovated, the carpet will get gross fast*Turnover: The new residents would make my floor reek of pot (use the balcony!) and drag/rip their leaking trashbags down the hall, leaving sticky, stinky rotten trash juice all over. I feel like I'm living in a frat house without a frat mom to clean*I looked at a 2BR apt to get more space. They tried to nickel-and-dime me. They wanted me to reapply ($50), pay another administrative fee ($100), non-refundable pet deposit ($200), lease transfer fee ($200), while I was already a tenant! After an extra $400/month rent and more for utilities, it was ~$1800/month for a 2BR?! For that price, I could get a f*&king nice house*Ridiculous move out charges (see picture). Leases don't include any move-out details. While they prorate everything to the exact day you move in, they charge a full month for parking/pets even if you give plenty of notice that you are moving out partway through a month (I gave 75 day notice). They only reimbursed me once I said I was posting a review*Even if you give notice, they will not make a good-faith effort to re-rent the apt when it is available (as is required by law), but will ride out the clock, making sure you keep payingSuggestions:*Ask to see the actual apt rather than a model to ensure you don't get a smaller bathroom, kitchen with much less storage space, or already gross carpeting (all happened to me) *Look for vents that blow on the windows to minimize ice buildup in winter*Be aware of nickel-and-diming issues*Ask about extra storage. You probably won't be told about it, but it's available. The pipes leak, so keep your stuff off the floor so your stuff isn't damaged*GET RENTERS INSURANCE*Fill out move-in form with every flaw, no matter how minor. Take before & after pictures. Protect yourself*When you move out, stand up for yourself. This is a business decision. You aren't their friend, you don't have to be nice if they are trying to screw you over. Push back if they're treating you unfairlyUltimately, I bought a place 1 yr sooner than I'd initially wanted. While I miss being right in the heart of downtown, I'm happy I moved out when I did

Don't bother with this place. Find another apartment that is newer for the same money in the same area.

We are new in town and heard about Riley Towers. When we walked in Linde greeted us immediately and started asking us what we were looking for. In addition to showing us three great apartments, she walked us through the amenities as well. Linde's professionalism and assertiveness made us feel welcomed. We decided to go with apartment one. Thank you Linde!

I lived there for a year, everything was great until I moved out. Management will be after your security deposit and request extra money for carpet replacement for what should be considered wear and tear. They did not find anything else to charge me with for move-out, so they just went for some invisible stains and normal wear and tear furniture weight marks to request money on top of my security deposit for a carpet replacement I am sure they will not even replace, claiming some cleaning company (which I could not even find through a google search to check how legit it is) claimed it cannot be fixed and would need entire carpet replacement. DO Not live there - there are way nice places around downtown Indy where you don't have to deal with management unprofessionalism running after your money.

Whatever you do MAKE SURE YOU KNOW YOURSELF YOUR GETTING APPROVED!!! If not, THEY WILL NOT EVEN UPDATE YOU ON ANYTHING and Give you the run around. Just let me know I'm not approved instead of avoiding someone and keeping their deposit money order two weeks later on the desk in my file CALL ME, RETURN MY CALLS! Afterall communication is key! I liked the apartments and the staff AT FIRST when they welcome you for the tour but my experience just made everything ugly! Sarcastically, Thanks ANNA FOR NOT COMMUNICATING. Thanks STAFF FOR AVOIDING AND PASSING ME AROUND FOR TWO WEEKS.

This review comes from only the early process of applying. I made an inquiry about a studio apartment that I may be interested in leasing. After following up the next morning, I came to realize that they require much more than just the initial $50 application fee. Not only do you pay an app fee and admin fee(understandable), they also force to pay a " HOLD FEE" regardless if you want them to hold a specific apartment. I expressed that I did not care if someone rented a specific unit before me to avoid paying a meaningless extra $150, only to be told it was mandatory that I pay the "hold fee". Seems a little shady to me so I moved on to a more transparent property.