Residence Inn Indianapolis South/ Greenwood

My family has stayed twice here for the weekend while in Indy to visit with family. Both stays have been wonderful. The property is clean and the staff has been very pleasant. They have a nice large pool with a patio and fire pit right outside. There are plenty of food options nearby with lots of pizza choices. A large Kroger grocery store is right next door across the parking lot. They have anything you would need for snacks or preparing meals in the room.Beautiful lobby area and plenty of room for breakfast or hanging out. Lots of comfy furniture and availability of breakfast table seating.

This was a pick of the draw hotel choice. We booked it since it was along our route to South Dakota and we had only about an hour left of motorcycle riding left in our bodies. It was actually 1 1/2 hours farther, but when your body is numb after 8 hrs in the saddle, it's the same.We could see the property from the highway and it looked like an oasis in the desert. It is a very good looking building that was only two years old. There was a huge warehouse complex a mile down the road including a Amazon distribution center. Which explains the ton of construction going on around it.This is probably one of the nicest Residence Inn's we have stayed at. There is a large strip mall in front of the hotel, so there is a good selection of food choices within walking distance.The desk clerk was super friendly and helpful. Her name was Ashley, she is the bomb!The room (see pics) was roomy and well laid out. It was neat, clean and modern. Again, it is only 2 years old. If Marriott keeps the property up, especially due to its location (just outside Indianapolis) it will continue to be a favorite of mine. We will definitely stay here again when in the area.

I've stayed here twice now. The hotel is still like-new.We had a small party here each time and the staff assembled the room to our specifications in advance. It was particularly nice because most hotels have a requirement that you use their own onsite food service but the Residence Inn allows you to use your own catering with no additional fee. The room fee itself is on par with what I've seen for rooms of its size. In pre-COVID times, you could probably put 30-40 people in there comfortably. We had 14 in a U-shape and maintained social distancing between households with no issues.The rooms themselves are large by any standard. Even the standard rooms have pull-out sofabeds. All have kitchens with full size ovens, refrigerators and dishwashers. Upgrading to a suite separates the bedroom from the family room area which was great for us as we put the kids on the sofabed and were still able to watch TV in the bedroom. And the TV, of course, has my favorite Marriott feature -- Netflix built in. Being new, they also have digital key in the Bonvoy app so you can check in and head straight to your room.The breakfast is top notch and not scaled back for COVID at all. Each person goes up to the counter and they assemble a to-go order. They have scrambled eggs, biscuits & gravy, waffles, yogurt, fruit, cereal, muffins, etc.The location is right off of I-65 and is very easy to get into although GPS may misdirect you -- it is behind Kroger so turn in there and just have faith. Getting out can be a little tricky but I recommend cutting through Kroger which will put you at a traffic light to make turning left on Emerson easier.

Brand new hotel located off the freeway. I would have given this hotel 5 stars because the check in was quick and everything was new however the pull out couch had a nasty surprise so gross I did not bother taking a photo and sharing it with everyone. Apparently someone got busy on the couch and everything was not wiped clean, so there was a lot of STUFF at the bottom (check your cushions people!). More over, the showers initially seemed clean until you take a hot shower for the first time and you notice hand prints all over the walls showing more evidence fun happened in the shower then finishing off on the couch.Maybe this hotel had new people training to clean the rooms but our visit was a huge miss so much so that I had to create this listing so that I could bring awareness to all. Hopefully other people will have better experience, good luck.

DO NOT STAY AT THIS HOTEL. If I could choose No Stars, I would. We reserved two rooms for two nights and the price per room each night was $206. When we got the email confirmation, we noticed they only had us staying for one night in each room. We called back to add the second night and then upon checkout, the charge for two nights for each room was $725! When we called to say the initial reservation must have been messed up, they wouldn't honor the $206 nightly rate for the second night. Instead of being charged approx $450 for the weekend, the bill was $725. When I spoke to teh GM, she said she would not reimburse for the second night and hung up on me. They have lost my business and I will never stay with them again.

Residence Inn south Indianapolis/Greenwood. We've been here since December 21st, 2020. Our home is being built and is not finished yet. In this hotel we had trouble getting everything from toilet paper to towels. We've been buying all our own stuff because it's impossible to get what you need here. My room was serviced once. Now Cassi the manager called my husband and said our rates would be raised by 40.00 a night. That's about 1300 more a month. She says due to March madness. This is absolutely ridiculous. We were told upon check in our rate would not change. That's not what was agreed upon when we checked in. The entire stay has been sub par at best. So we will be checking out early and going to a different hotel. It's ridiculous to up a rate in the middle of a stay. But at least we won't have to buy all our own things like toilet paper and Kleenex. We were in room 125 first and moved to 129 to have a bigger room. I had to clean both rooms before we went in because both were filthy. Cassie is rude and just unfriendly. You can't bring anything to her attention because she gets so defensive and very angry so fast. Her face turns red and she walks off in the middle of a conversation. She has no business being in a management position. Her behavior is irrational and childish. Like slamming her office door and not willing to talk about the issues to resolve them. Staff don't wear masks unless they are under their chin.

Has the newer Residence Inn layout. Staff very friendly. A couple of issues...first the temperature in the workout room is set at 73. Way too warm to workout. Secondly, the electrical wiring in the room didn't make sense, and the bathroom door wouldn't completely shut.

Amazing ! Outstanding ! Bravo ! Not only service animal friendly (please show rabies papers) this place rocks. Lety, Sweety, Mark and Hyman were all just awesome. Made my Christmas very merry. Come stay here ! This place is amazing ! From the Paul Mitchell products all the way to the extended stay amenities like their amazing showers fluffy towels amazing beds clean clean clean thank you cleaning crew to their names to remain anonymous!

This has been the worst extended stay ever. Service is horrible. The General Manager is rude and when you bring any issue to her to blows up, her fave gets red and she walks away. She slams doors and has zero communication skills. This hotel does not take care of their guests. When I ask for a roll of toilet paper they have been rude and it's extremely difficult to get things like coffee, toilet paper, towels and sheets. They act like we are inconveniencing them by even asking. And filthy rooms upon check in.

My daughter, my boyfriend and I stayed at this hotel from February 22-May 21, 2021. On May 21st, the General Manager, Cassi Kurbursky called me and told me that she had a couple of concerns, one being where my boyfriend parked, two our dog, and three my daughter rollerblading through the hotel lobby. This was the first I had heard about any concerns during the whole 3 months we had been there. From the moment she called, she was very rude, condescending, angry, unprofessional, childish, and argumentative. It definitely didn't seem like she was calling to rectify the situation. After she told me about the concerns she told me that if I didn't comply that she would call my insurance to have us relocated, again with this being the first time in 3 months that I'd been made aware of any concerns. She said that she had video of our "aggressive dog" which is a Pitbull, who had also been at the hotel the entire 3 months we'd been there with no issues. My boyfriend was in the background and heard her talking about the dog being aggressive and how she was talking to me and how she was threatening to have us relocated, he had a few choice words and told me to hang up on her, again, in the background he was not the one talking to her. She automatically started yelling that she was calling my insurance to have us relocated. My boyfriend went down to the front desk to talk to her (who she had originally referred to as my husband) and she wouldn't even come out to talk to him, so I went down there. After she found out that he was my boyfriend and not my husband she told me that he wasn't even listed on the room and that he shouldn't have even been there the whole 3 months and that it was my responsibility to "control my guests." My boyfriend and I live together and OUR house caught on fire, we checked in together. Even when I was standing there with my boyfriend, she refused to talk to him, saying the room was reserved under my name, not his. He is a human being, not an animal, she had no right to treat him like that. She said that he was aggressive and that he needed to leave and that he was trespassing. We were trying to defend ourselves and had every right to do so with what she was saying and how she was treating us (my boyfriend is black and I am white) I wasn't being called aggressive or told that I was trespassing, just my boyfriend. When I told her that our dog had never been aggressive a day in it's life and I'd like to see the video of what she was referring to, she said "it's an aggressive bread, look it up" I told her that she was racist and she said "you had until 11am tomorrow to leave, now you have until 11am today to leave" I have never been treated so poorly by someone in a customer service role, like I was by her in my entire life and have never witnessed someone being so blatantly racist towards someone else. When I asked her for Marriott's corporate number, she said "you have a phone in your hand, look it up" Cassi has horrible customer service skills, she's unprofessional, rude, condescending, racist, combative, and childish. How many people has she kicked out of this hotel because of her personal feelings towards them? After reading other reviews I'm not the first to complain about Cassi's lack of professionalism and how rude and childish she is, maybe someone will finally do something about it.