North Haven of Carmel

I give this office administration a minus 10 for illegally obtaining my credit card information and charging my card for my daughter's April rent. This is after they tried to charge another card of mine and I explicitly told them that they did not have permission or authorization to use any card of mine and that the card they originally tried to use had the account closed. Somehow they obtained private, personal information of another card I have and without any notice or permission charged it for $1057 on April 3. I am contemplating pursuing legal action against them and reporting this to the police. Jane Sullivan

One star because of noise issues that remain unattended to after numerous communications. If they actually made an attempt to assure these rude people would keep their music to a volume level normal for human consumption, I might consider changing this score. It's a nice place, pretty new, big, relatively affordable. It's probably the nicest apartment I've lived in as far as the building itself. But I desperately want to move as soon as my lease is up. The horrible people ruin it. Our new neighbors play their bass super loud constantly and nobody cares. There's just no reason for me to be sitting in the middle of my apartment and feel the FLOOR SHAKETerrible customer service. Don't ever move here.

I'm a current tenant at this location and it's terrible. I've had issues since day one of moving in and they've continue for 7 months. The property manager Sherri Cozart is awful and very unprofessional. My apartment has had a number of maintenance issues as well so I wouldn't give any of the staff here a good review. Avoid this location and save yourself a major headache, I definitely regret my decision to come here.

Decent apartment complex near Keystone area of Indy. When I lived there the apartments were brand new, so they were very nice. Could be loud as is typical with open air hallways. Balconies are small. Bedrooms are big.

I highly recommend this living community! I have lived here now for almost 2 full years, I believe our first lease was a 12 month lease & our second lease was for 13 months. My fiancé & I live in a 1 bedroom, second floor apartment. We are moving to Arizona in a few weeks and that is the only reason why we are leaving this community. If it wasn't for moving out of state, I could see ourselves releasing here again until we are ready to buy our future home. I never had any issues and thoroughly enjoyed everything North Haven had to offer. I was a regular trail walker around the lake, my fiancé and I utilized the pool, hot tub, gym & basketball court regularly. The staff was always pleasant and helpful. I think in the 2 years we lived here we put in a total of 3 maintenance requests and all things were taken care of timely, with a note left behind. I have lived in Indianapolis for 8 full years now, and this was by far my favorite community and living experience!

Not at all trustworthy or honest!!! Moved in with a mutual agreement that would accommodate a young single mother friend with child custody issues.They were aware of all the situation and were good with it. Things were good for eight months (rent & fees were always paid on time), then they let me add a garage to the lease (again paid on time). But, after nine months they decided I was in violation of the least (sure, but they knew this and agreed from the start). Got evicted (my young struggling mother was out and the argent didn't care a bit.Nasty people - stay away. Find a place with caring Administrators. This place sucks!!!!!!!!!!!!!!!

Not truthful (lived there for nine months, then they decided what was known all along, was not good. Lost/stole property. Maintenance didn't fix things properly (cut carpet, now trying to say I did it and need to pay). Broken pipe in an unattached storage area flooded a friend of mine's tub full of pictures of her deceased sister along with other things. Did fix the leak, but didn't bother telling or taking any responsibility!

New management every few months and no one cares that mail and personal property (welcome mats/door decor) are stolen on a regular basis.There is NO insulation between floors so you hear every step and movement above you at all hours.You are forced to pay $30 a month for trash service (no option to opt out) but they don't pick up very often because the trash compactor is always broken. When we try to report any issues we're lucky to even get an "I'm sorry to hear that" response after several days. Even trying to break our lease and leave this nightmare has been made far more difficult than necessary with staff lying to our faces with incorrect information and dodging emails until right aa they're leaving for the day.Two years ago we loved it here - now I wouldn't send my worst enemy.