Moondance Vacation Homes

Moondance had just what we needed when we needed it. Easy to book and enjoy. Thank you to Moondance for making our visit to Nashville carefree.

For the past five years, our family has used Moondance Vacation Home to book a cabin around Christmas time. We always abide by the rules, pay on time, and go above and beyond to clean the place beyond what would be expected from a normal stay (my mom is a cleaning lady so she always ensures the place is up to par). This past year, we were charged an extra $250 because we left a bathroom trash can full on accident, left two socks in the bedroom, and had some stickiness on the kitchen floor from a trash bag we did not know what leaking when we left. The company sent me pictures and I was shocked at how minimal the issues we left behind were. They failed to mention that we scrubbed down the kitchen since we had made four meals in it, vacuumed the floors and rug, and ensured all dishes were cleaned (none of which were needed for check out procedures). Thinking we had a good relationship with the company because of our prior bookings, I offered to see if we could pay a lesser fee as I apologized for what was left behind but did not think $250 was warranted. There was no negotiation. I'm not sure if they have new management or if this cabin in particular was starting to feel ran down with stains on most of the carpets so they tried to use any excuse they could to charge more. Just BEWARE that since they have your card you are at their mercy. The are not willing to be reasonable and they clearly don't appreciate continued business or guests that go above and beyond to ensure the space is maintained. We won't be making a reservation with them again.

Stayed at Deer Dance Cabin this week. This property is amazing. It was extremely clean and the pictures just don't do it justice. Water pressure and heat was amazing. Heating and cooling was excellent. Deck and screened in porch came in very handy. Great scenery. Hot tub was very well maintained. Overall 6 stars. Will definitely be staying again. Planning a trip to the deer dance in July as I type this. P.S-don't let the driveway scare you. Steady gas and momentum and it's easy as pie. (I drive a fwd Toyota sedan)

Scheduled a trip on March 30 to April 1 in 2020. Government shut down for stay at home order occurred on March 24 to April 7 in 2020. They will not assist us with rescheduling this trip. Very poor in communication and I had to reach out many times to try and get the Manager to even speak to me. They said they were essential and were open. All unnecessary travel was suspended for everything. A vacation for 2 days is NOT an essential travel. We as employees paid for this trip for our bosses and are very sad that we worked with this company. Would NOT recommend them.

Booked this unit for Father's Day weekend 2022. Eric communicated very effectively prior to check-in, which was effortless....the unit was clean, the bed was very comfortable and the location was perfect. Now for the downside- the room was notably smaller than a traditional hotel room (yet pricier) with no access to ice, no mini-fridge, no microwave and low-end/poor-quality towels. There was dark green paint on the bathroom floor, an incomplete drywall patch on the bathroom wall, random screws in the walls, a spongy, deteriorating, vanity with almost no counter space....also, nothing to put bath products (shampoo, body wash, etc.) on while showering....(had to place them on the shower floor). The shower curtain was the cheapest, most flimsy type available. In the bedroom- the curtain rod was teetering on the edge of the fixture and about to fall, the curtains did not prevent light from pouring in, bright and early each morning (no sleeping in), the mini-blinds on the entry door were broken, there was no trash can in the bedroom and no "in-unit" temperature control available. Think twice before picking this unit- there are definitely pros and cons- personally, we would not book this unit again.

My husband & I, along with our little fur baby, stayed at Deer Dance vacation home. The word "home" is exactly how it felt providing all the amenities and comforts of home! The coffee bar was our morning favorite. The swing on the deck provided all the peace and quiet to enjoy our brew and start the day listening to the birds and catching a glimpse of deer running through the woods. In the evening, the games & pool table provide relaxing entertainment after a busy day of exploring Nashville Indiana shops/restaurants. Our consultant, Amber, provided great assistance reserving our stay and making sure all of our needs were met for a relaxing visit!

I recently stayed in Nashville IN at one of Moondance vacation rental properties right in the heart of downtown Nashville. While the location was EXCELLENT, that is where it stopped. When we checked into the air bnb, upon checking around the unit, we noticed it was dirty. There was garbage on the floors, the tables were covered in sticky stuff. The carpet was completely stained. The floor needed to be vacuumed. There were dead bugs in the bedrooms and the kitchen that hasn't been vacuumed up. There was a half inch of dust on the window sills. The beds were the worst. One of the comforters had blood on it. The pillow cases were dirty and they were covered in a white liquid substance- I was praying it was saliva because the other option is too gross to even think about. On top of all that, there was a loud humming in the unit bedrooms. The sheets were not on one of the beds and we were told that "the housekeepers were in their mid 50s and they couldn't reach up to do it"We complained about the cleanliness and they sent someone out to rectify, but we had to wait for him to get there and this is the last thing we wanted to deal with when all we wanted to do after a long drive was to relax. He even seemed annoyed with us like we were complaining about nothing. The customer service is awful. When asking for a partial refund - at least on the cleaning fee since the unit was so dirty, they told us no. We wanted to work with them to come to an acceptable solution for this inconvenience. We wanted to be able to write a positive review about how it was was dirty but that they made it right. Instead, they accused my mom of bribing them for a positive review. That wasn't the intent at all, we wanted to give them a chance to make it right. And now we are getting accused of bribery? Don't stay here.

The Farm was amazing!! We stayed for the second time at this rental. It was well equipped for 14 of us!! The kitchen was well stocked with everything we needed to prepare our meals, the hot tub was great, along with the property itself! Only a 10 minute drive into Nashville. Any questions we had in preparing for our stay were answered quickly by the host. We are already planning our third annual trip back here!!

We just arrived home after staying 5 nights at Brown County Log Cabin in Nashville, Indiana. I don't even know where to start. This was advertised as a comfortable cabin with a great kitchen. Ah... not so much. A few hours after settling in, we discovered the following:There was no toilet seat cover in the master bedroom. There was no hot water in the kitchen. We had to keep boiling water in the microwave to we could wash dishes the morning we left as they insist that all dishes be washed and put away before departure. NOTE: The day of departure we discovered the hot water was turned off under the sink. It would've been nice to know that during our stay. Every time we left the cabin, we could not lock the front door. We went into Nashville and voiced our concerns with the Moondance Rentals office and were told to pull the door towards us as the deadbolt was finicky and had to be lined up exactly in order to lock. The four of us tried daily to lock it. After trying for 20 minutes each day, we would just leave it unlocked. We weren't comfortable doing that with our laptops left inside but we had no other choice. The furniture in this cabin needs to be replaced. The sofa in the living room belongs in the city dump. Not only was it uncomfortable but it was dirty and had decaying food under the cushions. It was simply gross. The two bedrooms were dusty and dirty. The master bedroom had cobwebs everywhere while the second bedroom had so much dust and dirt behind the bed, you could grow something back there. They also really need to mow the immediate area around the cabin. It was overgrown and every time we had to walk in the grass we experienced bug bites. Upon departure, we went to vacuum the floors. The vacuum cleaner was clogged. We spent 20 minutes pulling clumps of dirt filled with popcorn and other debris from the nozzle. We realized why this cabin was so dirty upon arrival. If this is the vacuum cleaner the cleaning crew used, then it explained a lot. Also, the kitchen was very ill equipped. We've stayed at many vacation rentals over the years and the kitchens have everything we need for cooking and food storage. This one had nothing. We had to make a trip to the Dollar General Store to purchase storage bags, storage containers, aluminum foil and plastic wrap. Again, we asked at the Moondance Rental office and we're told that not all rentals supply those things. They really need to make this clear so guests arrive with these items in tow. We even had to get a box of Kleenex from the rental office as none was supplied in the cabin. We obviously will never rent from Moondance rentals again. And hopefully, we can help others from renting from this company and throwing their hard earned money down a toilet with no lid!

Our "relaxing" weekend at Dogwood Hills turned into a complete nightmare when we discovered a bat on the second night (Saturday night) of our 3 night stay. When we called Moondance after finding it, we were told to catch it ourselves with a pool net because there was nothing they could do about it until Monday. The bat landed about 15 to 20 feet high so that would have been impossible. We had to call an animal removal company to send someone out to help us since Moondance refused to. We paid quite a bit of money because we had no choice. We tried to call Moondance several times before having them come out, but no one would answer the phone again. The technician who removed the bat said that there was a bat colony likely in the fireplace/chimney and confirmed with us a couple days later that when he left, he could hear them in that area when he left the property. The next day, the owner of Moondance and the owners of the property both refused to speak with us and refused to refund us for any part of the cost of the removal. We were so disappointed with the way this was handled. The company goes to great lengths to make your stay comfortable, but apparently when there is an emergency, you are on your own. Why would an owner not have wanted to check in with us after something like that? We found the contact person answering the phone that weekend to be somewhat abrasive and unhelpful. I realize we woke her up so I can understand not being in a great mood in the middle of the night, but her tone was the same the other times we spoke with her that day. She continued to indicate that we must have left the door open and let the bat in and referred to what the bat removal technician said as "speculation" that was "unhelpful." However, we are more inclined to listen to someone who removes bats from homes on a nightly basis over someone who thought it was acceptable to advise us to remove it ourselves with a pool net. Later on Sunday night, we heard the bats in the fireplace and decided we were done. Our kids were terrified and we couldn't risk having the same experience we had had the night before. We packed up and left the property around 1 am, driving through the night and getting home almost 3 hours later. The next day, the agency owner FINALLY called us back, after continuously requesting to speak with him, and we were told that if we couldn't catch the bat, we should have just gone to bed with the bedroom doors shut and towels under the door. We find this to be completely unacceptable and unsafe. We told him that the technician said there was likely a bat colony within the structure of the home, and the owner told us that they had never had a problem with bats there before and it was in the country and these things happen. This may be true, but it is certainly not our fault that the property currently has a bat colony living within its structure and that one of the bats made its way into the living space. Moondance clearly does not want to take any responsibility for what is going on with the property, and we felt he did not take us seriously when we told him there was a bat colony in the structure of the home. We feel it would be dangerous to stay at Dogwood Hills and it is unbelievable that they would continue to rent out the property without addressing this. Bats will continue to enter the living space until they start taking this seriously. We loved this property when we stayed last year, and with all the care they take in making everything just perfect, it is truly disappointing that this was handled so poorly. It is completely unacceptable and unreasonable to expect anyone to spend the night in a home with a known bat in the living space or to expect them to remove a wild animal themselves. We did what was instructed in the guestbook, which was to call them, but they did not follow through on their part and remove it. We won't be staying at Dogwood Hills again, nor do we feel comfortable ever staying at any of Moondance's other properties because they simply cannot be trusted to do the right thing.