Lou Malnati's Pizzeria

I was in the mood for pizza one night and I noticed on Uber Eats that Lou Malnati's was having a buy one get one free on pizzas. I jumped on the offer. I have been to the actual location and it is very nice. The ambiance is definitely Italian themed and the decor is very nice. The service is wonderful and the staff definitely make you feel like you are in Italy. I ordered the small deep dish cheese and pepperoni pizza. It was wonderful. I do not have deep dish pizza very often, but when I do, it is a pure treat to myself. Lou Malnati's uses wonderful spices and ingredients in their deep dish pizza that makes it taste so unique from other pizzas. It is a true Chicago deep dish style pizza and is worth every penny you spend on the meal. If you want to treat yourself to a wonderful pizza, go to Lou Malnati's. You will pay a pretty penny, but it is worth it!

Updating my review after many visits here. We just ordered thin crust pizza for the first time. We've been eating Lou Malnati's deep dish pizza for years, but this was my first thin crust. We ordered an extra large thin crust with tomatoes, onions, olives, and mushrooms, and a large Malnati salad. The amount of toppings was generous and the pizza was delicious.The salad was excellent as always. We love their house made dressings, especially the creamy lemon garlic and ranch. Service is always great at this location. Our pizzas are always ready right on time. The employees are asuper friendly.Deep dish butter crust is still my first love but the thin crust is a delicious option too.

I was very excited to try this place when we first moved to the area. We ordered a pizza to go, so maybe that was the problem? I don't have any input on the restaurant or service, but the pizza was just not good. The crust was thicker than I was expecting for this style of pizza and overall it was just not great. I have heard great things about this restaurant so I would like to try again and will dine inside.

We usually order Malnatis a couple times a month but had stopped because did not taste the same as In Chicago. I think corporate must have stepped in because the taste is back to great.Would also like to call out the service aspect. They use door dash for delivery and we had an issue. Whatever mgr was on duty last night Tuesday 6/12 is a rockstar and you need to promote him/ hang on to him.Door dash failed and this mgr made us a new pizza and delivered it himself on the way home after closing on his own time.

It was Friday evening and **shocker** I did not feel like cooking. I was craving pizza and hadn't tried Lou Malnati's before so I got online and ordered a pizza to be delivered. The online ordering was pretty easy and I set my time for delivery for about 75 minutes out since I wasn't starving yet. About ten minutes before my pizza was due to be delivered I got a phone call saying that my pizza had been given away to the wrong customer but they were in the process of making a replacement. It was going to take an additional hour though. I wasn't terribly upset because mistakes happen and I still wasn't starving. The manager told me they'd give me a free pizza on my next visit to make up for the error which I thought was nice but I also wondered why they didn't just comp my current order. It made me wonder if when I went to claim my free pizza down the road would it be hassle to explain what had happened? Still, I did appreciate the fact that they called. When the pizza was delivered, even the delivery person apologized for the error which I thought was nice. The pizza looked great and was hot when it was delivered. I ordered a thin crust with pepperoni, sausage and mushroom. The pizza was ok. There was something about the sausage flavor that I didn't care for. I think when I order to claim my freebie I will try the deep dish and definitely will not order sausage as a topping. I did also think the pizza was kind of pricey. For a Large thin crust with three toppings, delivery and tip my bill was almost $40. I don't think I've ever paid that much for a delivery pizza.

I know Valentine's Day is a high volume day but it doesn't excuse bad customer service. I ordered ahead of time on the app for a timed pick up. When we got there at our scheduled time, the line was wrapped around the building without any employees to answer questions. Everyone in line had a timed pick up and had been waiting beyond their times. We had to relieve our babysitter so after trying to call the store to inquire and being left on hold, we just got fast food. I called today (the next day) to ask to have the charge removed since I had to prepay and then couldn't receive my food. The employee on the phone was nice and said it'd be 3-5 days until it refunded so hopefully that does happen. I asked to talk with the manager (rather than post a review like this online) and he said sure but then left me on hold for almost 10 minutes before I gave up. I hope they can streamline their service for their next high volume event. I also hope they get their customer service in check so that when people want to talk about their experience they aren't left on hold.

In honor of national deep dish pizza day I decided to observe it by getting a pie from Lou's!The sausage and pepperoni is delicious and the cornmeal crust is amazing!

I wasn't just ripped off, and if I was in the mood and not sufficiently put out by this meal, I would order a Domino's to compare.

A true five star experience is rare. I ordered online for pick-up at 11 AM. The pizzas were ready right at 11. The staff at the store had noticed that I had selected for only one of the pizzas to be cut, but did not select the other one to be cut. They identified this and took the initiative to ask if I meant to have them both cut. This seems like a very small thing, but many people would not bother to check, even though if they thought about it, it does definitely does seem unintentional to have one cut and one not. After this transaction, I thanked him for catching that and prepared to walk out the door. He came around and opened the door for me. I'm very appreciative of the kindness. As for the food, well, we all already know that Lou Malnati's pizza is in a league of its own.

If you like pizza pie, and I mean a hearty pie, Lou Malnati's might just be what you're looking for. Pricey, but more filling than expected.