Lighthouse Landing

My rating is 80% about customer service & 20% the apartment. I wish I could give Kathy in the office 100 stars! Such a sweetheart, very knowledgeable & patient. I had a large group with me & she answered all of our questions with a smile. If my move was based solely on her, I would be sold. The unit is beautiful as well, loved how modernly updated everything was, the closed in patio in each, the neighborhood was quiet, PLENTY OF PARKING, no trash in or around the pond area. I guess my one & only complaint is I just wish the unit was a tad bit bigger.

I currently live here. I wish I could give this place a 0, but 1 will do. First off, the office managers are awful, they are helpful at the beginning when they want to sign the lease, but when I've complained about various things the only thing they could say was "I'm sorry" and I asked for their supervisor to call me (to which they never did.)Secondly, maintenance is HORRIBLE. They've left messes for ME to clean up after they fixed things (dirt, screws, misplaced items) they also never fully fixed things either. I've had to constantly put in maintenance orders because everything in the apartment is cheap and constantly breaks. In the last year I've lived here I've had 2 leaks in the en-suite bathroom and secondary bedroom, my washer broke and flooded part of the apartment as well as the water heater breaking and leaking. The bathtub constantly clogs, and the paint in both bathtubs (which is obviously they just paint the bathtub every new resident) has peeled off and I asked them to fix it. (I asked them to fix this months ago as well as the leaks and they took 4 months to after me complaining.) One time I was leaving the apartment and the door handle fell off, and much more. Neighbors wise, I've constantly seen and smelt my upstairs neighbors smoking weed to which this complex is supposedly a "no smoking facility" which clearly is not the case. The smell is horrid. You can smell it outside and inside the apartment and down the halls.I live in the 2bed +2bath and I would not recommend this place to anyone. It's overpriced, cheaply built, terrible maintenance and management team, neighbors are okay, the outside is also not taken care of well at all (we have crab apple trees outside the apartment and they fell off the trees and started rotting and flies were flying around them for days.) The grass also isn't treated, we had to stop taking our dog outside because he was constantly getting fleas from the 5 minutes he was outside to go potty. So the grounds is not great either. I do not recommend this complex to anyone.

Update: after reading other reviews, I wanted to point out that I was NOT asked to leave a review. Or entering part of a raffle when doing this. This is truly a review I have been drafting since I moved in. I read horrible reviews and very few positive ones prior to moving in. I truly enjoyed my time here and want to leave a review that reflects that. This may be my longest review yet so hold on!Before I moved in:super easy website to navigate. Liz was very friendly and helped out. I was looking to move a few months out, so I had time to do my research. (I was looking during Covid - May/ June 2020) Liz worked with me to schedule an apartment tour. She left the door open and let me help myself to the apartment that I could tour. I mean it's a place to live, I was just looking that we had 4 walls up. I LOVED the closet, and decided that day that this would be my home. Application Process: Once again, the website made everything very user friendly. I filled out the application, submitted previous rental history and was pretty much approved. I applied for a 1/1, one of their "older" (non-renovated) apartments. Move in: Picking up keys in the front office was simple. I got the keys and moved in! My dog was obsessed with the dog park. First month: During move in, I filled out paper work to have maintenance fix the bathtub strip, and they were out to my place within hours. Honestly- impressed. I also had issues with our front door not locking. Apparently another delivery vendor had the wires wrong. The maintenance team came out 2 or 3 times until it was ultimately fixed. I loved my neighbors! I had great neighbors who enjoyed my dog and were helpful when I did dumb things, like leave my keys in my door one day! My apartment building was fairly quiet. The bad: some neighbors have dogs that bark ALL day and at any sound of movement. (This is out of the offices control really). Luckily, when your doors are closed, you can barely hear your neighbors.Internet through AT&T was great, you do have to go on your own, but with the fiberoptic cabled internet- it was amazing. The gym:It's what you expect- a fitness center in an apartment complex. I did use it when it was snowing outside and before I got my Y membership. I was looking for a gym to swim in all year. Otherwise, it has a few weight machines, treadmills, bikes, and free weights.The dog park: Is great for my pup! He loves to go and really just runs around. There are hoops to jump through and a tunnel. My dog was more interested in other dogs and playing with the ball. The bad: some people don't pick up their dogs poop, which is a bummer at the park! The gates also had issues, eventually the back one was fixed with a zip tie. The front 2 are still difficult to shutPets:This is a dog friendly apartment complex! And almost everyone has dogs. I like that they have poop bags available throughout the complex in case you forget yours. The only two problems are the few people who do not pick up their poop & the dog owners who let their dogs off leash.Parking: easy, always parking available. The bad: there is no security in place at all. I had my catalytic converter cut out in the parking lot I was also NOT the only one. There were at least two other cars disabled for a couple months because of this. I also heard of it happening to other people, but didn't see their car disabled for long. It is not gated, anyone can come in, no security cameras. Neighbors:There are kids from the next neighborhood over that come over often and drink and smash bottles in the parking lot. It sucks because you never know what they are going to get into, and my dog walks around and can step on the glass. Once again, no real security here.Trash, I think pick up is on Mondays and Thursdays. With it being an apt complex, many other people come here to dump their stuff, so I recommend taking out your trash on Mondays or Thursdays after it's picked up. Winter: The Great: our sidewalks were always taken care of. There was always a place to walk and it was great. The roads had their moments, and I think it may be a different group that comes in for the roads. I was amazed at how clean our sidewalks were after snowing for hours.Payment:I opted to use their app to pay. There are different charges based on which route you go. I liked being able to pay online whenever I wanted to.Mail/ packages: I never had any issues with missing mail or packages. Bonus: The complex plays bingo for money off rent. They also host cute contests(seasonal / pet related). And really do some cool things for their residents. Checkout: will update soon! I move out in a couple months. Overall, I would recommend this apartment complex to any one. I really had a great experience and never had huge issues that weren't dealt with immediately. I worked with Liz & Erin for multiple items and only had great interactions.

This is my second time living at Lighthouse Landing apartments and I couldn't be more pleased! Whenever I have a maintenance issue, they are on top of it...usually that same day! The landscaping on the grounds is very well kept up and right now they are in the process of updating the exterior of all the apartments! New roofing, paint, etc. and their color choices are on point!Stacey HarrellCurrent Resident

I live here now. My dryer went out. They gave me keys to a diff building to use there. come to find out that dryer don't work either. Now I have packed these clothes up and down 3 flights of steps. The 3 time them being soaking wet. The staff does not care. I'm at the laundry mat spending my own money as I type this.

I'm a travel nurse and I must say this best place I've stayed at. The staff is so kind and professional.The grounds are very clean here I felt very safe in my home.Big shout out to matinence they are very prompt with concerns my air was out they were at my home within hr to get me window air conditioner until the big company could come fix it.Ill definitely be staying here every time I have a contract in indy for work.

Kathy is simply wonderful ; she is always willing to help the residents and goes out of her way to do so.

I have been here for almost a year and the staff is super friendly and it is so quiet compared to where i came from, I hope to be here a few more years not only is the apartment complex great but also the school as well.

I've live at lighthouse landings 2 different times for a grand total of 4 years. When I first rented years ago it was about $300 a month cheaper but it seems to be consistently priced with nearby rentals. There was one time I was a student, I was working, it was late, I'd just gotten back from vacation and was headed to a friends house. In loading my car I completely forgot my suitcase just sitting in the dark and drove away from it. It had my passport and $5,000 worth of camera equipment in it. A maintenance man happened to find it, he kept it safe all night and turned it in to management the next morning. It's because of that I came back when I needed an apartment on the south side for a second time. It is no frills, but I have a wood burning fireplace that's really nice in the winter. The pool is great in the summer. When I moved out previously they didn't charge me anything crazy. Staff is friendly and I've never had a problem with them for any reason. Apartment living isn't usually the ideal place to be but if it has to be done I would recommend Lighthouse Landings.

the maintenance man Chris helped us he was very polite and used great communication thank you