Keeneland Crest Apartments

Major Problems with MaintenanceI really like this community and my neighbors. They all are friendly, thoughtful and kind. Our current office team is great! Our new manager, Amber, has implemented major exterior improvements and the buildings look wonderful!!!The only negative, here at Keenland Crest Apartments, is maintenance. They schedule times, then do not show up. They do not email, do not call, or reschedule. Instead, maint. marks off workorders as completed, even though no one came. This has happened to me several times, and again today. Today is my 4th no show for a broken dishwasher. Workorder was placed in Sept., next week is Dec. Major appliances take 3-4 months to get repaired and/or replaced. The replacement appliances are old ones from old apts. in need of renovation. These old appliances come with their own set of problems. Last year, my refrigerator kept shutting down. I had to buy ice and use a large cooler. It took 3+ months to get it repaired 3X. It would run 2-7 days then stop. During those 3 months I lost well over $300.00 worth of food. I informed them my food was rotting, but still they would not provide a working frig, nor replace the rotten food. On month 4 the frig was replaced with an OLD one...with problems. It had not been cleaned, and was filthy inside and out. The bottom was covered with dried on sludge and rotted food. When I shut the frig door, the freezer door would pop open, and stay open causing food to thaw. I kept it rather than deal with maint. again. I try to remember to close both doors each time it's opened. It would be an enormous improvement to get a maintenance manager who could organize and complete work orders, timely and correctly. It would also free the office team from having to deal with maint. issues such as no shows, calls regarding incorrect or incomplete repairs, and especially walk-in complaints (while potential tenants are visiting or reviewing their new leases). Amber is the best manager we've had. She and the office team have made several great improvements and continue to do so. It would be nice for them to have a maintenance manager they could count on.

I have lived in a lot of apartments complex, but this is by far the worst management I've ever dealt with. There is zero level of professionalism with the management team. I got a 2 bedroom apartment. The unit was not clean well prior to moving in. I had some centipedes in my bedroom and bathroom. The laundry area was fill with dirt. I had noise complaints from tenants above my unit. They were noisy, and smoke a lot of weed. Management did nothing to resolve the situation. Instead, I was told to handle the situation myself and call the cops on my neighbors. I personally wrote a letter to my neighbors and this eventually helped with the noise. In April, I had a water leak...I was out of my apartment on vacation for 10 days. I came home to a leakage in my 2nd bedroom. Mold was all over the carpet and the apartment smelled terribly. I could not sleep there. I emailed and called the landlord that evening, left a voicemail. It looked like it had been days since the leak happened. The apartment above mine, AC unit broke and the water leaked into my place. You would think the apartment complex would have seen to this being that if there is a leak up, most likely it affected downstairs.The next day, (Monday) I expected to have gotten a phone call. I got nothing. I ended up calling the office and asking how come noone have responded to my phonecalls/voicemails/ emails. The arrogant landlord Jim responded that they had a busy morning. I asked if there were going to be any accommodations since I was in a motel. Jim said no. He ordered a carpet cleaning with fans and told me, he would just clean the carpet and I should deal with it. I told him the place has mold. He said they didnt find anything. I contacted a lawyer to break the lease.It wasn't until I went on Google and wrote a review including pictures of the molded bedroom, ..then Jim called me and told me he will go ahead and tear up the carpet and replace it with a brand new carpet, fix the dry wall and repaint the bedroom.I did not get reimburse for the motel fee I incurred during that time. Jim and his staff were very rude to me. I ended up writing a letter to corporate office (which by the way, it was tricky to find their address). I got a $100 Visa giftcard with an explanation that they are not allowed to enter a tenant unit without permission. We all know that's a big lie, they could've notified me by email that I had a leak and entered the unit. Fast forward to July. I lost my job and needed to relocate home. I ended up being deployed by FEMA to start to a new position in TX. I notified Jim, and told him I needed out of my lease. He told me I have to pay 60 days notice and an additional 2 months of rent. I said, ok, I will pay the 60 days but nothing else. Why should I pay for 2 extra months that I am not in the apartment. I left the place in a much better condition than I met it. Jim sent me a bill with fake charges of how much I have to pay. He is determined to take me to a collection agency, eventhough I have paid my 60 days notice. Stay away from this apartment if you can. There are much better places to live in the Indianapolis area.

These are great apartments in a great area. The maintenance and office staff are always friendly and quick to respond to any issues. I have loved my time here and will always recommend it to others. A great place to call "home".The grounds and facilities are kept clean, sidewalks shoveled and salted during winter by friendly courteous workers. The workout rooms are open 24//7 are rarely crowded and the pool area is lovely. I love the convenience of the car wash station.

I love living here! My apartment comes with a full size washer and dryer and i love that it is close by so many stores and restaurants. It is nice that I can take my dog to the bark park and let her run and play. The staff is always so nice and take time out of their day to help you with anything. They genuinely care about their residents. Thos is my second year of living here and I plan to renew for another year!

I highly recommend living here! It is a great community of people and staff! I also really enjoy the area and how close it is to work for me. I just moved in not that long ago and if I had any problems they already have been taken care of. Plus I have a water view and it is amazing! Very good rates too!

!!!!!PLEASE READ!!!!!Absolutely do NOT move to Keeneland Crest Apartments. They will steal your money, please listen to the other reviews and don't make the same mistake I did by not taking their word for how terrible it is here. Maintenance is a joke, they only care about fixing things that are going to cause damage to their property. I lived there for 2 years and had to get out of there because they are so money hungry and only care about their next check. The office people are all rude and if you get lucky and they actually answer, you will regret it. They are so impatient and don't care about their residents at all. We had a multitude of problems that Keeneland Crest neglected to fix for months at a time. My dishwasher stopped working in January after it almost caught on fire. I put in a service request and a month went by and I hadn't heard from them at all. I called a few times and each time they said they would be over to fix it soon. At this point my dishwasher started growing black mold and was making my roommates and myself sick. Months went by and I put in another service request, still nothing done at this point. (they knew about the black mold the whole time) I finally put in a third service request and they came and said they'd be back with a new dishwasher in a couple of days. I finally threatened to call the health department because I was fed up. More weeks went by before we finally got our new dishwasher. We have had multiple pest issues. We had cockroaches in our building and even after calling and telling them they said they weren't cockroaches even though i'm 100% sure they were cockroaches. I was rearranging my room one day and to my surprise I find a termite tube on the wall. I moved some more stuff and there were probably 3 tubes in total. I called and they tried to gaslight me and tell me that it wasn't a termite tube. Pest control came and knocked them down but nothing has been done about the termite infestation either. We have also had birds in our vents. Their priorities are in the wrong place. They only want to renovate the exterior so they can scan more people into thinking these are nice apartments. We moved out this past weekend and we sent us a bill for almost $700 for what they are claiming to be damages and dirty stuff. I cleaned everything they are charging me for with exception to 2 things because they just slipped my mind. They are charging us $400 to replace the carpets when the reason the carpets are messed up is no fault of our own. Those carpets were disgusting when we moved in. They are charging us to replace drip pans that were also filthy when we moved in. Within the last few weeks a company came to replace some of the wood pillars on the balcony (the worker showed us the wood and it was completely rotted) and one of the workers from the company told us that the apartments were trying to cheap out and only replace certain parts that actually showed from the street (again, because they only care about $$) when all of it needs to be replaced because it's all rotting and falling apart. When we moved out almost all of our fixtures had fallen off the wall. The master bathroom handle, the second bathrooms handle, the towel racks, the toilet paper racks. My AC unit flooded the second rooms closet and they were so quick to get over here to fix it because it can cause damage to their property. Now that we moved out they are charging us to replace it. (as mentioned above) The summary of this is DO NOT even consider these apartments unless you want to be scammed out of hundreds of dollars. Not to mention rent is too high for such a shitty place. If I could give Keeneland Crest Apartments negative stars I would in a heartbeat.

There is a reason these apartments have two and a half stars. LISTEN TO THE REVIEWS. They will try and suck you dry of all your money. Takes weeks to get anything fixed. If you can not get an answer to apply or see the community, take it as a sign they wont answer when you live here either!!! My apartment was still being worked on when I came to get my keys on a move in day THEY SCHEDULED. No one in the office even knew. No one in the office is ever on the same page. IF they end up answering, one of the many new staff members will give you an uneducated answer just to get you to stop calling. If Amber is not there, none of them know what is going. Amber will make you feel crazy because HER staff does not know policies. I am sure this review will end up unseen because somehow thats how their page looks but TWO AND A HALF STARS DOES NOT LIE! There was also an incident where kids with ski masks were trying to break into apartments. The only reason I became aware of this was from my local facebook page. The office had not one concern for the community. Not a single letter was sent out.The elderly women across the hall that has lived here for a few years fell a couple months back because their remodeling crew left the fire doors shut and it was pitch black coming out of our apartment. She fell into sticky carpet glue and could not get the office to take her seriously and had no interest in helping her with the matter until they got tired of hearing about it. Apartments ALWAYS smell like weed. Was told when I moved in that they could do nothing about it because it is a smoking community. Did not know that included illegal substances!!

I would highly suggest looking elsewhere for an apartment complex if you care about the overall living experience including property management, maintenance, and complex amenities. I moved here in the fall of 2019 and thought the buildings looked older, but at least appeared somewhat maintained. After move in, I had some minor complaints, but nothing worth looking elsewhere as I primarily chose Keeneland Crest for what seemed cheaper than other complexes in the surrounding area. Moderately reduced rent quickly became evident why after living here a a few months.I lived here a total of 3 years and just moved out this August. In just 3 years, the complex went through FOUR(!!!) different property managers. The buildings were NEVER treated for routine maintenance including AC filters, common area light replacements, AC unit maintenance, etc. My AC unit went out every summer of living here. Go take a peek at the units on the side of the buildings and you will understand why. The property is not up-kept in the slightest. Pool area is fully outdated with broken concrete and fence posts, not to mention in the 3 summers I lived here, it was closed all of 2020 and almost all of 2021. In 2022, the pool was closed almost weekly for random reason after random reason. Don't be fooled by the "dog park"; all of the dog ramps are broken across the fenced in area. Dog poop EVERYWHERE in this area. Carports and garages have roofing caving in on several units, several structures are even bent or tilting. Grass is rarely cut which as a dog owner is a nightmare with the amount of tenants here that don't pick up after their dog waste. Parking is NOT monitored and they never tow cars. I had a carport unit which people stole my spot weekly because no one monitors this. Called management several times in which I either didn't get an answer from the office, or was told they would make a note. Tip-if you move here, don't pay for carport because they do not check tags anyway. Waste of a monthly payment. There is no cleaning in the common area hallways of the buildings. My building reeked of all kinds of smells, and there were bugs and dirt everywhere on every inch inside the hallway. These buildings are NOT monitored or maintained in the slightest.Living on bottom floor is horrible if you have loud neighbors above. The buildings are old and creek and you can hear every single footstep of every single room in the unit. Patios are a joke as when I moved in they at least had bug screens for covered patio. Now they have removed these and maintenance advised "They no longer install or replace these." As with most apartments, maintenance here is no better. Every "fix" is halfway done and you will most likely have to call back within the week to advise of you still having the same problem, and good luck to them actually answering your phone call. Upon my move out, I noticed my second bedroom had mold growing along the wall and ceiling; clearly an untreated water Leak in the unit above mine.To summarize, you can find better units nearly anywhere, especially in the Southport area. The cheaper prices are not worth it, it is comical to ask $1050-1150 for a 2 BR unit with buildings in these conditions, even with the nationwide rent inflation.Even while living in the upgraded unit I was in was not worth it at all. Having 4 property managers in less than 3 years tells you all you need to know. This complex is corporate owned, and they have clearly mishandled and abandoned this property. Truly not enough words to list how many issues this place has. It's a shame because the complex is in a great area and could really thrive with proper upkeep and management.Just take a single drive around the property to look at the buildings and garages and it will tell you everything you need to know about what to expect upon move in.

This place is second to none the most frustrating place I have ever lived. Since living here I have had my car broken into 3 times. Each time I called the office they said they couldnt do anything. The police also said they couldnt do anything. There was also a car alarm that went off for three days straight and I was unable to sleep during that time. Again I was informed they couldnt do anything about it. The only thing they do take seriously is making sure the rent is in on time. Oh your auto pay messed up and it didnt go through. Not their problem you owe 100 dollars on top of your overpriced rent and there is once again nothing they can do about it. Stay away. There is a reason they are so low on rankings. This is the most mismanaged awful environment I have ever been a part of. Stay away!

These have got to be the worst apartments. There is only ONE office lady that is willing to help, the others are rude! It took them SIX MONTHS to get us a new washer and dryer! PLUMING is HORRIBLE. Clearly nobody knows how to fix a sink because ours keeps leaking! They don't try to fix it completely they just do what ever is easiest! When the people above us had their washer overflow the water started to leak into OUR apartment and they just came in with kiltz and sprayed the ceiling.. didnt check for any electrical damage.. our stove has PAINT chips coming off.. who paints the stove anyways?!? Our fire alarms out in the hallway go off at random times and it takes FOREVER for someone to get them to turn it off! Our RENT isn't the same.. always seems to go up and it really is not worth the money they want us to pay! OVER THESE APARTMENTS!