Jack's Donuts - Westfield

DO NOT DOOR DASH HERE.i ordered a door dash order on Sunday December 22nd, 2024. The Sunday before Christmas. Had family coming this morning and wanted some fresh tasty donuts for them. I ordered 8 glazed donuts among a few others. I got 8 frosted donuts, 2 cake donuts of terrible flavor and 2 plain tiger tails. Like seriously? Who wants a super rich cake donut covered in peanutbutter and bland chocolate. Not a single guest wanted a donut. Had to throw them out and make breakfast for the family. Missed out on great family time stuck in the kitchen for 3 hours. Not to mention. And far far worse. JACK DONUTS DOES NOT SEAL THEIR BOXES FOR DOORDASH. So your food is completely accessible to the doordasher. Better hope they don't get the balls to touch, lick or spit on your food. Cause jacks cares nothing about its customers THIS MOM AND POP PLACE IS ALL ABOUT PROFITS. DO NOT WASTE YOUR MONEY. DONUTS ARE TERRIBLE AND THE SERVICE TERRIBLE. To many options in Westfield to go to a place that only cares about profits. Disgusting.

I never lead bad reviews on places, but please avoid this Jacks Donuts. Manager Kimmie Warner needs to learn how to talk respectfully to others. My best friend worked there for a few months, but eventually quit due to how he was getting treated. Never have I seen a manager talk so POORLY to her employees. Calling them a liar, saying she is going to "punch you in the face", She treated him like CRAP. The donuts are also made in a factory and transported over to the shop. They fired the bakers & are NOT fresh donuts anymore.

Every single time we go to this store they have closed early. We're not talking about 10 minutes, we are talking hours. We have seriously tried like 10 times. If you've taken your kids here and arrived to a closed store, you can save the Day by going into Kroger right next-door and they usually have donuts there in the bakery area.

Let me tell you!!!! This time I gave them 3 stars ONLY and ONLY because my options to buy @10am were very slim !!! So for my first time visiting that sucked . But the man who was working was super nice and super friendly, he didn't mind me saying whats this and whats that, and I appreciate it because I kinda annoyed my self BUT let's get to it. Store was nice and spacious, even tho I had minimal choice I got pretty much a dozen of 3 types of donut holes , a dozen of mix and match PLUS the sale dig treats so I got my dog a pig cookie. Now in my area we have a well known donut shop names Titus So I'm super excited to that this place WAS NOT !!! as expensive as my home town shop. I with tax spent $25 !!!! Wtf for basically 4 dozen and a cookie. That right there should make u wanna go. Now that I've had time to try the OMG !!!!! IM IN LOVE . The donut holes melt in ur mouth and even tho 1 was kinda Xtra sweet I loved it to. Worth coming back to get what I couldn't have !!! The donuts are huge !!!!

Woke up super late on a Saturday, so when I headed to Jack's at 11:45am I really didn't expect much of a selection. I walked in and they had basically every donut I could think of (and a high quantity of each)! Since this was my first time there, I got a dozen so I could try them all. They were SO good! The price was about $11 for the dozen, so was super affordable as well. Will definitely be back!If you're not sure what to get, definitely try the chocolate/vanilla cinnamon roll!

All i want to say about Jack's you get a nice size donut for the price... BUT i had saved one for the next day, i think it was a fritter kind and it was horrible reheating

So, I emailed Jack's Donuts requesting a call back from someone regarding being hung up on during my call about an incorrect order. Here is the email that I received from Nickole Patton: Hello;I received an email to contact you regarding the donuts Cathy packed up this morning? I'm not sure what else we need to discuss as we've read the yelp review and been on twitter. Unless you are 500% specific with exactly what you would like for a wow factor because our iced rolls are larger than most other items we can't nail an order that says iced and glazed variety. A full refund has been issued. If we could read minds I promise we would get it right. My only suggestion is be very specific in saying you want 3 dozen iced rolls/sticks and 1 dozen glaze or no glaze. We make every thing from scratch every single day...people aren't always 100% but as a customer neither are they always kind. I'm not saying you aren't I'm just saying...we are human and life sometimes gets to people and we are going to have moments. I always tell our staff we have the under advantage to a fast food or pizza chain because 1 time something isn't right at our store social media blows up, but the 10th time your drive thru order is wrong, nothing much gets said....I am happy to hear you were offered to return to get what you wish, and since that wasn't an option, a full refund seems like a nice compromise for something that at that moment in time our employee couldn't fix. The only thing I can hope is the next time we nail your order for it's wow factor you were hoping for. What we hope when an order goes out the doors is donuts are fresh and taste great...hearing about the wow to us is a bonus.Thanks for all the feedback today on how we can improve! Cheers to a great night sir.ThanksRather than contact the customer or even inquire as to the issue or try to discuss to seek a solution Jack's Donuts method is to say it is "my fault" and to be "more specific" next time (as if walking over to the case and saying take the bulk from here wasn't sufficient.) My issue wasn't the incorrect order. It was the method in which the resolution was handled. However, rather than contact me to discuss.....I get this. Way to miss the goal there Jack's. Sad. Go to a Chick Fil A and learn some lessons. Listen, don't assume.

Donuts are huge and soft! Lots of flavors to choose from. They also have really good coffee that goes great with a donut.

I wish they had more donuts to choose from but it was good little pricey thoughFor coffee and donuts I was in about noonAnd there wasn't a lot to pick from

Went in to grab a coffee at 12:05. The woman behind the counter was VISIBLY upset to have customers in the store. She was grabbing the donut bag very aggressively, rolling her eyes and was just rude. When asked about coffee, she refused to make us a coffee, stating the store closed in less than an hour and the machine was broken down. The store was open for another 55 minutes. I agreed to just get two donuts. My gift card wasn't working, so again she was very frustrated. We left without getting anything. Very, very disappointed by this experience. If the store is set to stay open for another 55 minutes, employees should not be treating customers like they are a burden or inconvenience.