Hyatt Place Indianapolis / Downtown

This is such a great hotel location! I went here to stay for the eclipse in April 2024 and I had a very nice stay.First of all, it is the perfect location. It is in the downtown area, so you are around plenty of things to do, including restaurants to eat at. It was right across the street from where the Pacers arena is for basketball, which was great for me, because I was going to a game. All I had to do was walk right across the street and not worry about ubering or looking for a park.The parking was great. You had the option to valet or use their parking lot, which was a flat nightly fee, but came with in and out privileges. The breakfast was good! Oatmeal, breakfast, potatoes, eggs, sausage, French, toast, fruits, juices, breads, and bagels, and a few other options. The gym that they have is also one of the better gyms that I've seen in a hotel, and all of the equipment worked, which is also rare for a lot of hotels! Lol The hotel did a special event for the eclipse, which I thought was super awesome of them. I also love that there is a full bar. This is definitely going to be my first choice when it comes to staying in the area.

I'm generally loyal to Hyatt and I picked this particular Hyatt because of the convenient downtown location near the Amtrak station. I arrived earlier than the normal check-in time but was still able to check-in. It's a large modern hotel and I was very happy with my room. My phone worked as a key, the TV had Chromecast, which allows me to watch all of my streaming services, and the bed was comfy. The free breakfast spread was as good as it gets at a Hyatt. Eggs perfectly scrambled (cheese and bacon bits optional), fluffy waffles, tasty home fries, along with various breads, bagels and danishes. There are also fruits and plenty of water and juices. It was such a large spread that I know I'm forgetting something. Staff was very friendly, always ready to help with any issue and you can even text any question right from your room and get a quick response. I only stayed one night, but this 5 star Hyatt had me wishing I was staying longer.

We were at this location for 3 nights I believe. We traveled with a 2-year-old kid.+ The hotel was in good shape and clean+ Breakfast was pretty good+ Liked that you needed to have a room key before you could go up to the floors using the elevator+ Location was right in the heart of downtown+ I am glad the parking garage area had the entrance door closed when no car approached it. With some of the homeless there, I am glad they have that.- The specific location, a few nights we were there, there were loud motorcycles and cars. Looked like they were drag racing but I could be wrong. From the 5th floor, we could hear them late in the night.- Parking and the main reason I am deducting two points.The fee structure doesn't make sense at all. $40 for 24 days but if you happen to park for a few hours it's $23 or something like that.I am not mad that I had to pay for parking though I wish I didn't need to.There was never a time when I would exit and not have any issues. Usually, I had to call and sometimes nobody would pick up. On my last day when we were checking out, I went to the first floor and then 2nd floor again to pay. After trying many times, the card went through and one of the hotel employees just walked out and handed me a card saying I don't have to pay. I explained that I had paid $40 already but she said someone would refund me.They never refunded. Don't give customers the expectation that you will do something when you plan on not doing anything at all.So, the issue I faced with parking was when I was paying in all kiosks. Two on different floors (1st and 2nd) and one at the gate. Even when I managed to pay, the machine at the gate wouldn't take my stamped parking card.So, I would simply not come back to this hotel. Simple as that. Next time we visit Indy, we will just go to another hotel.

Power connection on the night stand is as lose as a 90 year old **ore. Nice bed. Why have hotel desk chairs become grandma's formal guest room chairs? None the less you can move the lower desk out. There was a working ice machine on the 14th floor. And there was a legible taped sign next to the 14th floor ice machine to tell other levels you can find ice and beverages. TV swivels so you can watch from one of grandma's chairs. The lobby was very nice. But you don't relax and sleep in the lobby. Toilet flushed. Hot and cold water from the working shower head. The ac was excellent. It's definitely worth the stay. **** is a very fine rating.

Nice to stay when you go to an event at Gainbridge due to convenience. Hotel itself is new and clean and restaurants are good.

I always love a Hyatt! But this one is definitely top on the list. Absolutely great location to tons of bars and restaurants and. the mall. And literally right across the street from fieldhouse Stadium! Service is top notch. And they even have virtual check-in and virtual keys so if you don't really want to interact with anyone you don't really have to. I also enjoy the hot breakfast every morning. Pretty good Varieties of continental and a little heavy with pancakes and eggs. Just wish there was bacon! Parking is very convenient although it's $35 for south parking per day or $45 for valet parking. But you can do in and out privileges with both, which I appreciate because there's so much to do.

We stayed here during a road trip in May 2023. We had a very good experience. The hotel was clean and the staff was friendly. We all had a good night sleep, and had no complaints. One thing of note: the room was small for all of us, but we made due. It was fine in size until we used the pull-out couch. But, the kids loved it and thought it was an adventure. It also appeared to be well-secured, so we weren't worried about that at all. It's a good location to downtown. But if you truly want to be close to more of the downtown restaurants, you might consider Hyatt's other downtown location.

Stayed here for 3 days 2 nights the room we got was awesome and the facilities were alright. The lady at the front desk was a little unprofessional when we asked something about the parking..

I like the Hyatt Places, because they have modern furniture that is still practical, a color palette that's not too light or too dark, A Style that isn't too Star Trek, and the bed is oh so comfortable. They also rock with an excellent hot breakfast.

The hotel staff was great, the dinner food in the restaurant was fair, the breakfast was average. We stayed in Room 307, which is a "bit" noisy (see the pictures of the outdoor AC units that you can hear all night) - be sure to ask for a room somewhere else. The hotel is very convenient if you are going to Gainbridge Fieldhouse or Lucas Oil Stadium. You should valet park as it is only $5 more expensive than self-parking and you avoid the walk. Also, the lobby is on the second floor.