Hyatt House Indianapolis/Downtown

We stayed at Hyatt House due to its location to the stadium. Per a search, it listed it as .2 miles and close. When we arrived, we were surprised to see it is right across the street from Gainbridge Fieldhouse! It was perfect. If you are there for the game, a lot of other perks you may want could be put aside. We arrived a few hours early and were able to valet and check in! Valet and hotel staff were very, very nice and helpful. Our room was clean. It is just a tad outdated but fine. Our room had a full kitchen, which could be nice for a longer stay. We ate downstairs at Pier 48 Fish House, which is attached to the hotel. The food was good. I had a delicious fruited mule (lychee). We were walking distance to many sites and restaurants. There is a small indoor pool that can be very crowded and loud due to the acoustics. There were a ton of kids in the pool and splashing water out and I saw a child slip and fall (glad it was not a grandparent!). The breakfast options are well-rounded. There are a lot of areas to eat inside the hotel area and outside on the patio. It was not crowded at all. Our Fever game was at noon so we were able to leave our car with valet. We borrowed the key to pack our things in the trunk. The game ended and we were well on our way by 3pm when the clock would have reset to be charged another day. The only drawback was the night noise. All during the night, you could hear traffic (like motorcycles and engines). We did have a room facing the street so maybe forego the view and face a back alley. It woke us up several times.This is a perfect spot for the game and for a family!

We stayed for the (2024) eclipse and it was one of the only places that had a reasonable price day of!! Peyton at the desk was so understanding of our situation (because our AirBNB host scammed us and the Airbnb didn't exist) and they did everything they could to make the stay easier for us. Peyton at the front desk is an MVP! Awesome room and stay too! So close to a bunch of fun stuff in downtown.

First, the good things:-Location is great!-Bed was amazing. Super comfortable.- Shower was large and had great pressure. Love the shampoo, conditioner, and body wash in shower.Not so great:-Our specialty city view was essentially a brick wall.-Self parking was $40/night. Valet was $45.-Breakfast during week is 6-9am, but you basically have to get there between 6 and 7am to get a decent breakfast before it looks like disaster struck. We got there at 8:20am. There was no coffee except decaf left. The oatmeal had congealed, and there was barely any left. There were toppings and food all over the counters. A woman brought her small, coughing child into the food area, and he coughed at least 6 times, not covering his mouth, all over the food. We left and went down the street to another breakfast place. -There was a small saucepan pot in our room with the coating all peeled and flaking off. This is highly dangerous to consume. You NEED to remove this pot and your housekeeping staff should be checking those. -Our room wasn't entirely clean. There was spots on the toilet. Some spots on the floor in the bathroom. The carpet needed to be vacuumed too.

Located right in downtown Indy. In walking distance of many local attractions. Two restaurants on-site and free breakfast every morning! The hotel was relatively clean, quiet and so was the room. A gym and pool are located on the 15th floor. Service was friendly. The hotel can get busy depending on what is going on in Indianapolis.

Got here 1st night was great location is good. What pissed me off about this hotel is they gave us a credit for the restaurant and they don't open until 4pm which is kinda weird considering they have a lot of people coming in for food and drinks especially being right across the street from Gainbridge Arena 3rd when we wanted to use our credit for dinner they had a party that closed the entire restaurant down which left us and many other guest who've spent good money to stay in this expensive hotel to have to spend more money on a subpar restaurant. 4th the breakfast is good but the set up for breakfast is terrible so many people and it's a cluster there is no flow of how to get people in an out not sure why they don't use the entire restaurant for stations to help with service and flow of guests . 5th chlorine in the pool is just way to strong as soon as you walk in your eyes start burning especially when you get in the pool. I will say that the bartender is badass though he definitely should be somewhere else but I'm sure he doesn't have too many places to go.

Highs: LOCATION - convenient to walk to many many places and convenient to get to the interstate, quality of the room in terms of decor and space, the terrace bar with delicious cocktails, pool with towels at the ready + TV, adequate number of access-controlled elevators to serve the building, social distancing and masks required. Lows: not quiet at all - the doors to the rooms slam shut if you don't stop them from doing so and the building must not be very well sound-proofed as I heard one neighbor blowing his nose and another neighbor's, ahem, sounds of passion. Multiple times. Housekeeping never came to my room - I prefer they don't come in but Hyatt's door hanger says they require access a minimum of one time per 24 hour period...clearly they don't adhere to that so if you like them to turn over your room every night, that's something to consider.Lastly, parking in the hotel's garage for two nights cost $64, with no discount or anything from them to ease the cost to guests. It's in downtown Indianapolis next to the arena so I don't fault them too much for this but be prepared.

Very beautiful hotel. The decor is so elegant all throughout the hotel. We had a conference in Indy and all my team from all over the world stayed there. The service was excellent and the patio was out favorite hangout.Being member of Hyatt we had free breakfast which I loved ( other than the over salted eggs ). We also had free water bottles every day.Definitely will Be my top choice every time.The breakfast seating area was Gorgeous.The suite was pretty roomy and had a desk.

Stayed here for Gencon. Doubt I'd come back.The day we arrived, one of the elevators was broken. Staff could not figure out how to turn the key inside the elevator to stop it from operating. Instead, staff placed a sign over the elevator, instructing guests not to use it, which didn't stop the elevator system from sending the broken elevator to where we wanted to be. Not a good start when your lobby isn't on the first floor.The beds were too soft and therefore uncomfortable for both my GF and I. We woke up with muscle pain from the bed every morning and could not sleep restfully.We would have liked to take advantage of the continental breakfast, but even at 8:00, the line was out the door, with no place to sit. The breakfast area is too small for the hotel at maximum capacity, so we ended up going elsewhere.The bag drop was combined with the valet outside the hotel, which did not work well. We waited for more than 15 minutes to drop our bags off. Overall, the hotel felt very poorly-equipped to deal with being completely full.Location and price were fine, but overall this was a bad experience.

Clean, spacious, well-equipped room. Helpful staff. Literally across the street from Bainbridge Field House. Room service from The Pivot Bar was awesome! We will visit again!

The receptionist, Peyton, made our days!! She was SO sweet and understanding and helped us out when we were in need of a last minute stay. She was able to be so flexible with us, worked with us to get the best room to accommodate our needs, and was overall just amazing! Thank you for everything Peyton! Also, the hotel was very nice!!