Homewood Suites by Hilton Indianapolis Northwest

Great stay and friendly service. I had chosen my room (303) and checked in on the app prior to arrival. I was traveling from Columbus, Ohio and was looking for a hotel on my way to Chicago. Ended up selecting this Homewood Suites Indianapolis Northwest. It was a great choice!I was warmly greeted upon arrival and given a Hilton Honors bag and a back up physical key and off I went. Enjoyed a late check out as I had to take a work call before hitting the road again.Breakfast was great and it's was a fun option with me with the large room, kitchen with table and sofa living room area and full size desk.Hot tub was broken, but they did have a pool, small workout room, and laundry.I would choose to stay here again if not staying in the downtown area.

We booked Homewood Suites for two nights. When we first checked in, our room with a king size bed had a broken shower door. It completely fell off the hinge and we struggled to put it back in place. We notified the front desk and the attendant was quick to transfer us to another room that was accessible and with a king size bed. It was somewhat of a blessing in hindsight because the tub came in handy to bathe our two young daughters. However, there are a few cons:-The complimentary toiletry is incredibly basic and large amounts had to be applied before it actually foamed up.-The bathroom ceiling light had a missing light fixture and the wallpaper was torn and spotted in various places.-The air conditioner was malfunctioning on our second night. I had the temperature set for 72 degrees but the thermometer indicated the room temperature was 76 degrees. It was so warm that one of my daughters got really sweaty as if she had just came out of the shower. I had to mess with the buttons in the middle of the night to get the air conditioner to run.A few redeeming factors are the complimentary indoor pool, parking, and breakfast. Breakfast is served between 6 to 9 am on weekdays and between 7 to 10 am on weekends. For our first morning, a Friday, the hot breakfast bar had omelets, breakfast potatoes, and sausage patty. For our second morning, a Saturday, the hot breakfast bar had biscuits, sausage links, and scrambled eggs. There is nothing spectacular about the food quality. It was more for the convenience when traveling with young children.

As a Diamond Hilton member I stay at about 20 different Hilton hotels a year. In indianapolis I have tried at least ten other hotels in the area. This one needs some love. The hotel seems to be updated but the TV in my living room turned on but would never get a signal no matter how often they reset it. Thank goodness the TV in the bedroom worked or I would have been more upset. The breakfast was not good at all. The waffle machine was not clean and even after I spent time trying to clean it to use it it ended up just making a bigger mess. The rest of the food was not something I would try. Lastly it sits right on the highway so if you don't have a room on the backside prepare for a lot of traffic noise. There are way better Hilton options in the area. Skip this one.

Between housekeeping being a compleat disaster. From leaving clogged toilets, no TP roll holder, dirty towels, dirty dishes, walking in on you with out knocking, walking in with do not disturb on door, no hot water after working outside all day. This hotel violates my personal space and continued to walk in on me naked 3 times. Manager, district did nothing about this. They don't have control of there staff and staff does not know how to read. I also put it up in Russian, Spanish and English on the door. ‍At this point after calling the police I will have to file a civil case.

We rented two rooms and spent two nights at this hotel and have nothing but good things to say. It was clean, it was comfortable, the staff was accommodating and friendly, it was convenient and it came with a free breakfast each morning! Oh... and they offer a military discount! Now what more could one want! There is plenty of parking and convenient side entry doors so you can park closer to your room. Although the hotel is just off the freeway, we didn't hear any freeway noise or have any issues with noise at all. I'm very appreciative of the comfortable space and friendly service while we were in town. We would definitely stay here again.

Staff was friendly, rooms were clean, and hotel was quiet with very comfortable beds. I was able to check in with my mobile key and go directly to my room, which was a bonus. One star taken off because one person at front desk did not consistently wear her mask in public areas (what you ask guest to do, the staff should also do). Also digital key works for front door didn't work for me.

This hotel was perfect for my family. We stayed here for a week while having work done at our house. The hotel is clean, the staff is friendly, and the price is good. We had a two bedroom, two bathroom suite and it was the perfect amount of space for a family of three plus a dog. The kitchen is small but had everything needed to prepare a meal. The complimentary breakfast was perfect for our teenage son to grab and go before heading to school. The TV's were nice and big, the furniture is comfortable, and there was workspace for me to work on my laptop. The laundry room is well maintained, and the washers/dryers worked well. Plus they are connected to an app so I could see ahead of time if the machines were available and I didn't need to lug around change. There was ample parking and the parking lot is well-lit. There is plenty of grassy area for pets to explore. The hotel is nice and quiet, except for the passing cars on the interstate nearby. We got used to that sound after one day. Overall, a great experience. Would stay here again.

The room was nice, pool and hot tub were horrible. The hot tub was cold and very dirty, the pool was cloudy and dirty. People were getting out of the pool itching and scratching. The handles to get in and out of the hot tub were coming out of the ground. For the prices we pay these things should be fixed.

Stay away from this "hotel." The daytime manager is an angry, militant, rude old lady. She is either really dumb or seriously mentally ill. Continual scowl on her face. So unpleasant to deal with. Always on her cell phone. Acts very imposed upon if you need anything while she's yacking on her phone.The rooms are old, tired & shabby. Mildew was plentiful in the shower. A very pitiful excuse for a "hotel." Location is also not good. I would rate a zero if possible.

I bought on December 1st 2022 a gift Certificate for a $199. And I gave me a $20 gift Certificate for my son and my daughter who was a young couple with 2 children. And I figured I would be nice and give them something sweet for them to do just for them. Life happens they weren't able to go so I wanted to get my money back and they said that they would give me my money back and they would refund. Me I have 2 receipts from August 31st and another one said that they would give me my refund and still to this day at September 24th 2023 I still have not received said refund.