Homewood Suites by Hilton Indianapolis-Downtown

I'm a Hilton Diamond Member and recently stayed at the Homewood Suites by Hilton in downtown Indianapolis, and I can confidently say I will never be returning. The hotel itself may be decent, but the night auditor's appalling customer service completely ruined our experience.We were already checked in and in-house when my son, whose name was on the reservation, needed a key to our room. Simple request, right? Apparently not. The night auditor flat-out refused to provide him with a key, despite him being a registered guest. When I called to address the issue, she hung up on me--not once, but twice. She also refused to give me her name. This is completely unacceptable behavior for any customer-facing employee, let alone someone working the front desk of a Hilton property. Guests should not have to deal with rudeness, unprofessionalism, and blatant disregard for basic hospitality.If you're looking for a hotel where you'll be treated with respect and common courtesy, I strongly suggest you stay elsewhere. Hilton should seriously reconsider who they put in charge of their night operations because this person has no business working in hospitality.

We stayed here for an extended weekend.The room was fine but we had an issue with the sliding barn door as the restroom door - it was so hard to close for privacy. Note for light sleepers -- not ideal to sleep here during the weekends due to its proximity to bars and night clubs. You will hear so much noise with loud music, drunk people, and people racing their cars and motorcycles on the main drag. That was my only true complaint. We were super thankful for the laundry facilities here. It cost less than $5 to wash and dry a full load of laundry for our next leg of our Midwest vacation. The breakfast was standard but the staff from valet to front desk here was SO kind.

Horrible.. why don't they have triple pane windows it's like the club is in our hotel room!! Don't stay here if you have other choices!! So loud outside it most 11pm not everyone wants to party!!

We recently stayed at this hotel while attending a motocross event at Lucas oil Stadium. Very convenient walk to the convention center and stadium as they are connected. There are plenty of places within walking distance to eat. Our favorite was st elmo! Valet was nice but it filled up fast quickly. We were one of the lucky ones to be able to keep our car there. The front desk was extremely helpful and our room was very clean and spacious

Updating my review.:After complaining to Hilton about room conditions and hotel an entity conditions the hotel reimbursed half of my stay cost.Hotel management promised to address the conditions mentioned previously.Although, I suspect that they have and will continue to occupy the room without interruption and their words were merely just consolation attempts prior to a reimbursement that I had to request and was not offered.I'll not be choosing this hotel line for future stays based on this experience. But, feel better about the cost I paid after being reimbursed. As I feel a full price was not warranted given the conditions.I understand it's not easy to balance things given many different factors such as labor, etc. but, there are far too many options for guests to settle for anything less than what is reasonably expected to be provided for services.

I have stayed at this location twice and both times on the 4th floor. The rooms have huge ceilings and exposed brick walls. The rooms are clean and updated with ceiling fans and a small kitchen including refrigerator. The location is within walking distance of Lucas Oil stadium and the city center. There is a parking lot across the street and a garage just a few doors down. They have valet if you need it. Overall a nice place to stay downtown.

the beds were very squeaky which kept me up all night, and the pillows are super tiny, they have half the size of normal ones. there was a saxophone player out till three in the morning playing super loudly. the bathroom door is extremely hard to open from the inside, i got stuck a few times. the rooms are really nice with tall ceilings, there was a hole in our blinds, but it didn't effect much. it was a good location close to everything. we were here for the eras tour so it was this or nothing. the hotel is in between two very popular clubs, which play music till three am, with people screaming too.

My wife fell and broke her back. I tried to call and cancel our reservation two days before the initial check in date. They charged my credit card in excess of $350. I called Homewood and Hilton since they are a Hilton property. I was informed there was a 6 day prior cancelation policy. I explained about my wife and offered to send hospital paperwork to prove it. Both Hilton and Homewood blamed each other for not being able to refund the money. That's correct, I stayed zero nights and yet was charged for a stay even though I canceled 2 days before check in. Atrocious customer service. The folks at Homewood, I felt were very rude to me. I will NEVER go to a Hilton property again.

Clean; nice cold A/C; the pullout sofa had a nice mattress surprisingly for a sofa bedIf window faces main road it was loud during the night (at least on the weekend) from vehicles and night club next doorThe bathroom door (sliding barn door) is cool/pretty but doesn't have a handle on the inside and is hard to get out of if not careful when closing itThere isn't a safe in the room Easy to walk to local restaurants/eventsSeemed like a very active downtown in the evening; the homelessness didn't seem surprising for a downtown city (not as bad as other cities I've been to like Seattle)The breakfast was fully stocked and clean with good selection; the staff was friendly

One of the very best places I have ever stayed. The entire staff, from the front desk to housekeeping to breakfast cook, just amazing care and attention. Special shout out to the manager Whitney and desk attendant April for going way beyond and over to help us out with a problem with my bank on check in. The room was gorgeous and spacious. The bed was very comfortable. It was quiet and peaceful. I honestly can't say enough good about this location. Absolutely recommend