Home2 Suites by Hilton Indianapolis Airport

I'm a long time Hilton member with over 500 nights. I'd booked a suite here over 3 months in advance. I normally don't book suites but since I'm traveling with young kids I needed it for sleeping arrangements. Well despite my longtime loyalty and advance booking, they called me the day of the reservation to bump me from a suite down to a room. This is probably the straw that breaks the camel's back. I'll burn through my remaining points and switch to Marriott I guess.

Very Good service!! We stayed for 1 night and everything was perfect! Very clean and such a spacious and beautiful room. Complimentary breakfast which tasted so good and many options. The price for the room was so good compared to the other hotels around. Everything is brand new. They have a pool and gym also a washer and dryer available (not in the room). Would definitely recommend this place.

This is an EXCEPTIONAL hotel! Their service is outstanding and the rooms are amazing (and quiet)! The airport shuttle runs every 30 minutes, but you need to sign up for it with the front desk. Breakfast is pretty standard, but the to-go sandwiches are portable to take on the go. Their gym is roomy with good equipment. Their laundry facilities are FREE. Just bring (or purchase onsite) your own cleaning products to use. They celebrated their first birthday while I was there with a big party! Great food, beverages, and entertainment. I highly recommend!

I would give a 5 based solely on the service because everyone is so welcoming and kind. Christopher is beyond hospitable and very much a pleasure. He even brought supplies from his own home to me one evening as I was workin on a project and didn't have all that I needed. The location is dismal though. The only real place to eat nearby is a burger joint. A very taste one however I just can't eat the same food every night. Grub Hub saved the night once or twice. The room is spacious and clean and the breakfast was very fair.

This is the largest Home2 that I've stayed at but it was very quiet. I came in around 11 pm with my dog and asked what their availability was. I got a two queen suite for almost $200 with a $75 fee for my dog. I guess I could have stayed at the Holiday Inn right around the corner for cheaper, but I really like Home2, despite me not even using the kitchen appliances. The late check-in staff (there were 3 women behind the desk) were chatty amongst themselves for too long before attending to me. My 4th floor room was clean and mostly comfortable accept the thermostat did not accept when I lowered the temperature. The bathtub was unstable under my feet and made things seem dizzied. Weird. I like the breakfasts here and snagged a couple extra chocolate chip muffins and croissant breakfast sandwiches for the road, plus had an omelette at a table. The only downside of this location is that there are few places to eat nearby.

Disliked · At first they were great. They greeted us telling us at 3am that we were their last folks for the night. Then, they shared they had no keys - um... you didn't look sooner? 30 minutes later... still waiting after we told them we were exhausted, just wanted to sleep at arrival... the more senior employee says he will have to take us to our rooms. You couldn't have said that 30 minutes ago? They charged us $100 for dogs even though booking.com said nope and we hadn't been charged the last two nights for rooms. Less senior employee wanted to tell us how great he was and how this job was below him without mask over his nose. They finally found keys and had us wait for another 10 minutes to tell us system isn't working. Rolled eyes at us, called us rude. Wake up system didn't work, couldn't get on wifi, never got keys. Were overcharged for our 5 hour there and they robbed us of an hour of sleep. Don't do it! Oh and they overcharged us and have not responded to our multiple requests. They don't give a s*** about their customers especially those coming in on no sleep - it's all about them.

Marvelous hotel. Clean and spacious rooms, a nice breakfast (the usual waffles, cereals, breads, and a different variety of hot breakfast sandwiches on very good bread such as brioche each day), comfy beds, friendly staff, a cozy firepit out front (behind a privacy fence), and complimentary laundry. It was hard finding a hotel with good reviews...even the other Hiltons and the Marriotts sounded less than ideal. This one was perfect over the four nights we spent there. Nice location, too. Kudos to Jackie, Billy, and Stacey for showing what "hospitality" means!

I will always treasure my trips to Indianapolis because of my treatment here at this lovely hotel. When I am home I fondly recall the nights I have had here. The rooms are impeccably clean, the check-in is simple and effortless, the staff are the most delightful of people. I have been treated warmly on every occasion. Indianapolis owes a great debt to these people. The staff here make coming to this city worth every dime. They are the best part of coming here.This hotel and the staff should be the model that the company should aspire to. Because of them I will stay at no other hotel in the city. They have my business, my loyalty and my love.

Very rude evening front desk staff. Very controlling behavior. Won't let food deliver person to deliver. I can't recommend to anyone this place. Why not go to some place where you can enjoy full services. Some times when someone is staying in a position for very long she/he try to become very controlling and treat other like children.