Gramercy

The apartments here are old and a lot of things need work on. A common complaint are the baths/showers the quality is very low and have had to have multiple replacements. They do have nice amenities like a free annual carpet cleaning, and very good customer service. You get what you pay for even though it might be a lot it's just about the least expensive in Carmel.

The apartment itself is perfectly fine, clean, nice appliances, and includes carpet and hard wood floors. The rent is reasonable for the area and the surrounding area is a great area to live. However those things do not outweigh the terrible property management, unknowledgeable office staff, and poor maintenance response time. If you don't ever have to speak to office other than move in and move out, or never have to put in a maintenance request you should have no problem but if you would like knowledgeable office staff, appropriately staffed maintenance crew that has the ability to properly manage the units in a timely manner or a courtesy property management team this is not the place for you.

I wish I could give Gramercy a 0 star rating. Avoid this apartment complex like the plague. The staff is so unprofessional and unhelpful (especially Miguel), it is honestly surprising they're still in business at all. The apartment buildings are literally falling apart and leaking, but at least they painted and put some new carpet in to call it "remodeled"! There's also always a surprise for: you never know if your apartment will be leaking and covered in water when you get home! And it's fun to take bets if maintenance has actually come to take care of the issue(s) when they say they will. Seriously, this apartment is a joke.

I was interested in renting here until I heard of my friend's current experience. She lives there now and her AC has been broken since May 22nd (14 days ago). She has tried to email and call the main office about her issue with little to no communication back. After going into the office multiple times, the office manager admitted she "forgot" to email her back and they would be coming to fix it ASAP. The issue still has not been fixed. My friend now has to look for an Airbnb because it is reading 86° at night and she fears for her dog's safety. Absolutely ridiculous customer service. Her electric bill is going to be through the roof on top of her Airbnb expenses. Don't live here if you have pets or small children, they will be in danger due to the negligence of these operators!!!

I only live here because of the school district. The apartment complex is one of the worst i've lived in. The apartments are old and over priced. My rent went up 350 and when I asked why I was told it was "incentive to leave" on top of that my unit has a mice, ant, cricket and mold problem. Today was the last straw, they "accidentally" towed my vehicle.

It is impossible to contact the office. I have lived at Gramercy for 3 and a half years and I've made the best decision to leave. I have had maintenance enter my apartment unannounced multiple times, rules are not enforced whatsoever and therefore the complex has become a huge mess. If you are looking for a new home, DO NOT choose Gramercy. You definitely won't get your moneys worth.

Our bathtub head is leaking water and we have asked now five times for someone to come out. Apparently the complex doesn't care that water fills up the tub and creates mildew in your apartment!

If I could give a zero I would because the front office workers and maintenance are some of the most unprofessional people I have ever met. We've have had a leaking faucet in our hallway bathroom for over 3 months and they've been dragging their feet to get anyone out here to fix it. Eventually they hired a contractor to fix it and these pictures were the end result. When I confronted the front office people they acted like they had no idea what I was even talking about and said "I am sorry we can't help you with this." Avoid this place like the plague and take your money elsewhere.

Been living here multiple years always paid rent on time even through covid and after affects on life from covid. got a email for a almost 300+ increase from when I first moved here!!! PLEASE FOR PRICE OF THIS OLDER COMMUNITY MOVE TO NEWER AND NICER COMMUNITY.

Place is a dump and the only person working in the office who has any clue what's going on is the male leasing person, can't remember his name. Those girls are something else. Needless to say, our search for a new apartment in Carmel will not include this place. For what they are asking in rent, you can have a MUCH nicer place in the area.