Chicken Scratch

The food quality and quantity exceeded expectations. The hot honey chicken had a dash of zing. Fries were cajun style and there were a lot. Unless you want to gorge yourself, share fries with a friendThe prices also exceeded expectations but considering the location near a convention center not horrible The service could have been a little faster but it was only 14 minutes between ordering and receiving food but it was noon on a Monday and only a few other patrons. The place seemed understaffed for lunch across from a convention center with an event. The turn around on orders was not fast. Period. If I walked in there and there 10 people in line I would leave and go to Steak N Shake 25 feet down the road or chik fila one block. Ambiance nothing special it felt like a fast food restaurant and the place was not flat out dirty but it would not win any awards from Mr Clean

Worst chicken restaurant experience I've ever had. This restaurant was filthy. There wasn't enough staff to handle the amount of foot traffic that Indianapolis experiences on a normal day, let alone a night with several events, including a major recording artist concert. The drink machine busted and there were ZERO beverage options. Our order took 40 minutes to be ready. We both ordered chicken tenders. The portions were not equal between the two orders. One looked like it had small child size tenders while the other had average sized tenders. The price for this meal was already very expensive compared to other chicken restaurants, so having a tiny portion became more disheartening. The chicken didn't even taste very good. The fries were okay, but only because they were drenched in cheese. The tables were never cleaned off the entire time we were there. People cycled in and out and stood waiting for a place to sit while they waited ( a long time) for their order. When people finally had a chance to sit at a table they had to resign themselves to trusting that the people ahead of them didn't pass on anything of concern. Many tables didn't have napkins and people were seen using their own tissues or hand sanitizer to wipe up sauces and residue. It was a disgusting experience that cost far too much. We should have paid for concession hot dogs at Lucas Oil stadium instead. They would have been cheaper and tasted better.

Came here looking for "fast" food. It was not fast. The wait was abysmal; I felt bad seeing the line grow knowing their wait was going to be 1.5 to 2 hours minimum with the amount of people coming in. I walked up to the cashier when I entered as I was the only person in line and beat the rush, but other diners sitting down around me had been waiting for a while. My meal took 45 minutes to come out. It didn't come out in order either.The cleanliness of the store was questionable. Crumbs and grease everywhere. No utensils. Overflowing trash bins. Unkempt bathrooms. The only positive was that there were napkins on every table. Service was abysmal. I didn't get any utensils with my order and I knew it'd be another 20 minutes at the counter before I could flag someone down; good thing I made eye contact with someone who was prepping food. Got the alfredo pasta with blackened chicken. Good flavors and honestly wasn't as rich as I thought. The chicken was juicy and had big pieces. Also got a side salad that was huge. I loved the addition of pecans and cranberries; I actually moved those to the side for dessert in the end. Since the salad doesn't come with a sauce, I used my pasta sauce to dip the greens in. Also found a piece of styrofoam and a big basil plant in my food. Food was on point but given the other factors of the restaurant, I couldn't rate higher. Just don't go in with limited time and standard expectations for service.

My first experience with them, and it could have been better. I'll stay open minded and say that maybe the experience would have been different if we ordered and ate at the restaurant vs. delivery. We had an order of chicken wings, chicken and waffles, a side of Mac and Cheese, and their truffle fries through Door Dash. To start off, the order took quite a long time - so much so that our Door Dash driver was waiting over 45 minutes at the restaurant for our order to be finished. I totally understand that a location can be busy and systems might not be accurate with estimating the pick-up times, but once we did receive our food there was much to be desired. They didn't include the sauce on the side for the wings or any of the extra sauces that we ordered for the chicken and waffles (not even the maple syrup). So we had some sad looking chicken wings with no sauce, and plain chicken and waffles. I wasn't impressed with the size or quality of their chicken wings - not much meat in those bones, and the breading was pretty inconsistent. The truffles fries were pretty good, but also pretty cold and limp by the time we got them - I imagine eating them fresh would have been really good. Maybe they had an off day, and I have a feeling they might be worth visiting in-person to eat the food fresh. I don't think I'll get the chicken wings though and focus on those smothered fries.

Today was my first time at the downtown location. They had some crazy special for wing Wednesday. The cashier was helpful in picking my amount and flavor. Got a 10 piece half just beaded other half parm garlic. Nice and crunchy. As I requested fried hard. I love it that way. Others might not like it that crunchy. There was no price difference in wet vs plain wings that was a pleasant surprise. I came in on what you would think is the lunch rush at around 12:20 but my food came pretty fast. It seemed like all us were in there with our work or confrence badges on. The walls are lined with a cool chalk board so that you can leave your mark. I'll be sure to leave mine next time I'm in.

This is a new chicken sandwich/tender place in an old Noodles & Company. I would say definitely have one of the better spicy chicken sandwiches in the city. The Cajun fries are also quite good.

Absolutely terrible. Don't order takeout especially on a Friday or Saturday night and expect great food. You'll be disappointed. It's difficult to call/get a ahold of the store and hours don't line up with what is posted on google/website/and yelp. It was our first experience and they got our order wrong. We ordered takeout online and wasted about $50 on 20 bone in wings with extra fixings like fries, sauces, Mac n cheese, all that jazz....When we got home after a 30min drive, we realized they just provided us with wings... when we tried calling them back, it was either a wrong number listed or no answer. I called the keystone location to get more info and they said that this location doesn't even have a phone number. By the time we got home, the store had already closed and it was impossible to get a hold of anyone.

Not fast food is right. Slow food. This is a fast casual restaurant regardless of what the sign says. Waiting a goddamn hour for some fried chicken in a basket is ridiculous. There is zero sense of urgency and the staff here is fuckin rude when you ask them what the hold up is. Get your shit together.

Second time I gave them a chance and both times the wait is horrible. The service and attitude is super ghetto.. no reason for such terrible service. I waited 39 minutes for my order and was told they were waiting on the crab but I heard the girl say I forgot to get it started. Just ridiculous place.

It cost $35 for 20 tiny wings. Terrible!. Trash was overflowing. I know there was a convention in town, but that's no excuse for poor food quality.