Big Bounce

I tried to book a private event for my son's birthday - and we wanted the extra hour to add to the package. First of all, we had a ton of trouble getting ahold of someone to get the additional hour as the website booking didn't offer it. Then, since a party booked after our slot, we couldn't get an additional hour. I tried compromising by still paying for the private party addition but starting while the place was still open, as they have events during open hours too. They were unwilling to compromise that and let us pay for the additional time. They then suggested we have the event on a Wednesday, as if we could really host an event or expect anyone to come as people have jobs!I just think it's bad business to offer the additional hour and then not be willing to work with someone to make it happen. They acted like I would be cutting into someone else's time, but no one had booked any earlier slots, so we wouldn't have been. They said the parties are stacked too close on all days but Wednesdays. So, if you plan to have a party on any day but Wednesday, don't expect to get the additional hour even if you get the slots first!

Our friends had a great time. A small group of of our friends had an awesome time and parents loved that the kids were worn out, had some great food and they loved the ice cream themselves. Sounds like we should have gone with them. Too much fun!Thanks for taking great care care of out gang. I think we need a parents night there.Al

Very fun and family oriented. However I think the workers need to keep btter watch over the children horeseplaying. The rules state no horseplaying however the worker seen them doing it and disnt intervene. Also i think they should sanitize the inflatables reguarly

My son had his 5th birthday here and I was not impressed at all...the staff just seemed like they had no clue what was going on. We felt rushed through the whole party that we did our son's presents out of the room. We were asked not to have our gifts out in the area and take them to our car. Just overall a bad experience and for what parents pay for parties now days you should be getting way better service and experience than what was provided here....to top it all off my son was holding onto the bench with his hand while walking around it and the whole bench which is probably about 50lbs or more fell on top of him we rushed over and got him. This bench was not supported by anything and was unstable and also had a sharp corner on it ...luckily our son didn't get hurt by that but he did however have a scraped and bruised arm and his nose where the table had smacked him in the face when it fell on him. When we told them what had happened the first response was to get defensive when they could see it was unstable, my son was asked if he was ok and they got him a ice cream and told us that the waiver we signed meant all the equipment in the whole place, they at least moved the broken bench that had fallen on my son but ....I read the waiver signed and that was not how I feel about and will be getting with someone this afternoon to discuss it because.. is this a business where children get hurt and it's a ENTER AT YOUR OWN RISK from the front door on...I mean wow I really think they need to look at safety violations here...I saw more than a few and I took pictures...so good luck to you, hope your experience is better than ours!

We rented out the building for 2 hrs and had a birthday party. It was great. The kids had a blast. My only issue was with the bounce houses in general. Some of them need to be replaced and cleaned.staff was nice and easy to talk to.

We rented this facility for a private event to host a foster care event. The staff were friendly, helpful, and willing to work with us to create the event we needed. The kids had a great time and the cost was reasonable. Thank you Big Bounce!