Best Western Plus Indianapolis North At Pyramids

Stayed on the third floor after a very efficient check in. Located the fitness room and business center. The manager had to help with getting some paper for the printer but that was resolved quickly. Staff are very accommodating and very pleasant - each and every one of them. Breakfast was simple but absolutely enough choice that I felt full when I set out for the morning. The room was beautiful and not the level I had expected at a best western but they've stepped up their game for sure. Beautiful furnishings, super comfy bed and pillows. And remarkably clean. In fact the whole hotel is remarkably clean. Not overly so as if they're trying to hide something but just continuously well kept. It showed in every nook and cranny just how clean and tidy. for sure. The bathroom was spotless and well equipped. Plenty of super absorbent towels washcloths etc. gorgeous tiling in the bathroom too. Great water pressure from the shower. Loved it. The noise from the halls or other rooms was very minimal. It seems well insulated Hallway carpeting was clean- no odors or anything. I used the lobby for some work after check out because it was quiet and clean and the staff were just fine with it. My flight left hours later so this was quite helpful. This best western plus was welcoming and far exceeded my expectations of what Best Western would be. The PLUS in the name may be the difference as they might be working hard to be competitive with costlier chain. I will tell you that I would stay here again unequivocally. Giving lots of praise to the manager and his team for the front desk staff, the kitchen staff and housekeeping staff. All top notch five stars and a big thank you.

TERRIBLE! We stayed here over the weekend for a baseball tournament. The hotel is in a shady area next to a liquor store and abandoned gas station. People working the front desk were unhelpful or missing. Left a sign if no one was there to call a phone number that no one answered after multiple calls. Complimentary breakfast was low on food at all times with workers sitting and annoyed when asked for something. Also incident of a masked man carrying a machete that our kids saw lurking around the hotel. Air conditioner in room extremely loud. Other guests in our party experienced dirty bedding. White hotel towels had stains.

When I came to check in on 11/16/24, it was around 7:30/8 pm, the lady at the front desk was on FaceTime, with the volume up loud. She seemed annoyed that I was trying to check in. Gave her my license, and because she was more worried about her phone call, and wasn't paying attention. Then the hotel phone rang, and instead of putting them on hold and finishing me up, she continued to talk to them for 5 minutes. I had to stare her down for her to get off the phone! Super rude, took forever, was made to feel like an inconvenience! Then we got to the room, and there's mold/mildew in the bathroom. The room was soooo hot! Overall not a good experience, but I guess you get what you pay for!

Was there in March 24' for a soccer tournament from Thursday-Sunday.Our game was cancelled for Sunday morning (8am) on Friday morning, so I asked if we could check out a day earlier. I was told that I could check out but I would still be charged. I did check out early and I was charged. Many lies from the manager, especially when he said he had already sent the travel agency their rebate from my stay (that hadn't even concluded). The A/C was super loud, the elevator was out for a day (the only elevator they have) and their breakfast was not great at all, nothing great for an athlete to have before a game (ie, fruit, granola bars, yogurt, oatmeal).would not recommend to stay if this is a stay to play tournament and as booked third party.

Website picture are deceiving. This place was gross. The bed comforter definitely wasn't clean and I found a hair in my sheets so those probably weren't washed either.