AMC Perry Crossing 18

We saw The Batman here a few weeks ago. If you see one in the Dolby theatre they have recliner seats. The rest of the theatre hasn't been updated and we are spoiled now. The Dolby theatre is really awesome. The Batman was the perfect movie to experience it. The seats actually feel like they are shaking. It's not loud. It's more surround sound and you feel like you are right there in the car chase. They have an elevator to take you to the top seats which was great for my aunt and her scooter. The only thing is you feel so far from the restrooms and the movie was 3 hours long. So It made me miss a bit more that I would have liked. But the movies are just soooo long now! The concessions stand was quick and organized. You fill your own drinks at the Coke freestyle machines. I would only see movies in Dolby here though. It was a few more dollars, but we have the A-List pass so we didn't mind since it is all included.

Pretty sad to see how movie theaters are stuck in the past. Haven't been to this one since 2019 (I think) and not much has changed.When we walked in to print our tickets (I bought online ahead of time) we had to wait behind two couples at the kiosks. There were only two kiosks and no more cash registers are along the other wall. No human interaction this far, hmm. Of course the kiosks stopped working so we all reported it to the ticket taker who had to reset the machines.After printing our tickets the line for concessions was pretty lengthy. Keep in mind, this was a Friday night. Only one cashier and one helper to scoop popcorn. Will order ahead next time.Budget tickets are the way to go moving forward! Didn't think the prices were reasonable for the experience I had.

This was actually my first time coming to this location and I'm afraid it's my last. I am going to stick to AMC traders pointe for the time being as ALL of their theaters have the updated recline seats. Why on earth do the seats at Perry Crossing force you to sit up straight like you're in the army? Or some etiquette class? I'm not sure if it's only some theaters like this (our movie was showing in #9). I was absolutely uncomfortable the entire movie. Outside of that, it was clean & the movie quality wasn't janky (trust me I've been to a regal theater & the picture was "ashy & pixelated" like they were showing us a bootleg version ).

My daughter and her two other 16 year-old friends decided to go to a movie on my daughter's 16th birthday. I dropped her and her friends off and they went into the theater. I was on my way home about; 10 minutes later, I get a call and my daughter says, "can you come and get us? We bought our tickets but once we got inside, they would not let us come in."Come to find out I guess there is a Friday and Saturday "rule" that if you're not 18, you cannot go to a show that is after starts after 9 PM.When I arrived, I went inside to ask the ticket lady about this "rule". I said, "can you please show me where it says that at?" She takes me into the kiosk area where they bought the tickets. There is a ledge behind the kiosks with a plastic sign that has a piece of paper inside of it with small print along with other jargon about the "rule." They would not give the money back but they gave an AMC gift card.The story gets worse. I asked to speak to the manager to see if we could get a cash refund as it was $43 for three tickets and we would likely not be back to their theater . The manager came out and when I asked her about getting a cash refund and she said, " I cannot do that." I commented I was a little confused on why they had made this policy . Her words were and I quote, "I'm not trying to deal with teenagers." That really struck a nerve with me and I said, "well you're probably in the wrongbusiness then. She goes to talk about how terrible teens are. I said you are definitely putting all teens in the same category and that's wrong. I told her these three teens are actually very well mannered and good students. (Mydaughter is in the top 50 of her class. . .) She goes on to talk about how terrible teens are. I really was in shock that she was speaking in such a manner. I told her that she was judging all teens on evidently a couple of experiences. I let her know she was wrong and she was definitely in the wrong line of work.If this truly is an AMC policy, it's not a good one. In fact, it's blatantly discriminatory. I will never patronize an AMC, if this is policy.

Loved the new Dolby sound theater! Saw Godzilla movie and the subs in the seats made the experience even more worth it. The tickets are a little more as $16 but let me tell you with the reclining seats all leather. It was definitely worth every penny the fact that you can now order your popcorn and drink ahead of time and had it waiting for you when you get to the theater makes it all worthwhile so you don't have to wait in line, definitely a plus!!!

It's always fun to go to the movies. I especially like a deal so going early in the day, if you can, is best. The chairs are comfortable and the place was clean. We were able to buy our tickets online so that was super convenient when we arrived. There was plenty of parking and if you're doing dinner and a movie there are plenty of restaurants walking distance from the theater.

The theater's here a still in pretty good shape. But the restrooms need a makeover. The snack bar is still reasonably nice. They could use more help. I hate using a self server machine it takes longer than just buying them from a employee.

For family night we went to see Jumanji at the AMC Perry Crossing. I'm a AMC A list stub member so I wanted to see how this location compares to other locations.The Plainfield location was clean and really nice. I had no problems getting our tickets and it was easy access to the concession stand. There was a small mistake on my part with movie times but they were able to fix the issue immediately. The staff was really nice, helpful and they even wished me a Happy Birthday.The Dolby cinema experience was really cool. I'm not sure if I'd pay that additional fee every time I go to the movie but we enjoyed it. Having a young child plus Jumanji having a lot of action in it made the experience worth it. Clearer picture, movement in the seats with the sounds, reclining chairs, etc kicked the night up a couple notches. Aside from enjoying the movie, the theater wasn't packed on a Friday night. I didn't check out the bathrooms but everything seemed to be well organized and maintained. This was not our first time here but this was my first time in the Dolby cinema. Again, it's pricey but sometimes it's worth the splurge. I really feel like AMC gives you a bang for your buck being an A list stub member.... we love it! Great night out with the family.

After three recent visits I find the this experience is not what it used to be. The first time we had to buy tickets from cashiers selling refreshments. I do not like to wait that long to buy a ticket of admission. We had just come from eating a meal so we were not buying refreshments yet we had to wait for all the others to do so.This second time, the queue to buy refreshments was longer than the "corral" fencing; time to open up more cashiers. Wait time was 20 minutes.This third time, today, a Sunday, there were only two cashiers working refreshments. The corral fencing was full. The wait time over 15 mins. We missed the beginning of the movie. Both butter urns were empty and they just opened which means no one serviced them to prepare for the day. This means poor management.And the speaker system for the admittance cashier was broken. Very hard to hear them behind the ridiculous bullet proof glass. Does Plainfield have a lot robberies? There is a credit union with a metal detector nearby.I believe I will look elsewhere for my movie experience from now on.

The attendant charged me accidentally for more people than in my party. They couldn't process the refund on my card. They said they'd do paperwork and send a refund. The manager was VERY rude. Then when I turned and asked the person behind me if she wanted to buy my extra ticket for the robot movie the manager said "lady you can't interact with other guests". I gave up and walked away. As we were walking away she asked my granddaughter "honey are you ok?" Like I was some beast. All I kept saying was "you need to make me whole". This was your fault.