Hot Bagels & Deli

So good and so fresh !!! Bagels are soft and sandwiches are fresh as can be !! Reminds me of bagels back home

Ugh. Can I just start this review by saying, I'd much rather come to Yelp to praise a business, especially a small business than to say negative things. But I really have to share and spare whomever needs to hear this from the blatantly dismal customer service I received just a few short hours ago. This review is for the Bell Road, Surprise location. I was excited to see a NY bagel deli because I'm from back east. I go in, one couple was waiting, another sitting and waiting for order to be up and a lone gentleman sitting and waiting for his to go order. From the accent, I'm guessing the couple behind the counter were Polish or of some other Euro-descent. There was an older woman making food alone. Several minutes later an older man comes from the back. He says hello to the couple before me and takes their order.It is my turn. He looks at me and I AM THE ONE WHO GREETS HIM WITH GOOD MORNING after the awkward pause for him to even say hello. That's #1. Then I give my order - bacon, egg and cheese sandwich. And I say I also want 6 bagels. Still trying to be chipper hoping some of it rubs off but I already know that they've judged and dislike the likes of me for one of any number of reasons judgmental people unfairly judge others - my brown skin? long locs? tattoos? Wait, maybe it was my big smile with a mouthful of straight, clean teeth aimed rudely their way? Since I'm no mind reader, I'm not going to call out what I suspect is the true issue. Onward with the experience. Man bags the bagels. Puts them on the counter. I also ordered coffee. It was about 9am. He runs my card. I tip him $5. The old woman behind the counter greets yet another customer and asks if she can help her. I tip them because I'm not a d**k and I want to see if this matters. Nope. He mumbles a 'thank you.' I go over to retrieve my coffee and there is none. 4 of those tall coffee tumblers and they are all empty. So I go tell the man and he slowly and without apology (#2)goes to make the coffee. After looking into the coffee receptacle several times as if deciding if whatever he sees in there needs cleaning (?), he takes it to the back briefly. I dunno. So I sit and wait. The woman calls out my order and goes back to what she was doing. With other customers, she waited and thanked them. (#3)When the coffee was done, the man was in the back and I went up to the woman and say, "the coffee is done, would you like me to get it myself?" meaning should I close the top since it's done brewing and help myself or wait for them to do it. She looks at me expressionless and then with a slight wrinkle to her brow (I'm observing her behavior very carefully at this point wanting to give her one last chance to be kind), she turns her back to me and says mostly intelligibly with an unnecessary foul attitude, to wait a few minutes and that she will get to it. And I could see she was avoiding looking at me in the eye as much as possible. (#4). Then the man came back out and closed the lid and made an attempt at a joke that was a little too late and very low that I couldn't hear all he said but sounded something like, "we will do it just this once. Next time it's up to you." With a half-smile. So I think he realized that the woman was unnecessarily harsh. But I can tell you that witnessing both him and her greet people around me and tell them to have a nice day when leaving tells me that the issue for some odd reason was with me.This review is NOT on the food, because despite dropping nearly $30 including tip, I refuse to eat the food made with hateful energy. So I have thrown the food, coffee (cause I just read that another Yelper thought it made her sick and that would explain my thoughts about checking/double-checking the inside of the canister) and bagels have all been thrown in the garbage. And I can most certainly and with conviction share with you, dear readers, that I WILL NEVER SPEND A DIME AT THIS OR ANY OF THEIR OTHER LOCATIONS. Final note: another Yelper, Chase, mentioned that they were extremely rude to him. And he does not share my skin tone so I'm not sure what triggers poor service. As readers of reviews, we never know what customers behavior or speech may trigger people who work at any of these establishments, but I can speak for myself and say that I smiled and greeted them with an audible 'good morning'. Even shared a brief, positive convo with a couple of other couples while I waited so twas not me with the bad attitude, Yelpers. Sad and disappointing experience but I refuse to let them or any other miserable people spoil a beautiful Tuesday! Onward and upward.

This was as bad an experience as I have had in a restaurant. The restaurant was dirty, the staff was moderately helpful and the food was awful. I had a sandwich served on a hoagie roll and the roll was dry, cold, and had a consistency I had never experienced before. My wife had a Ruben and it was inedible. I would suggest you steer clear of this restaurant as it truly is awful.

Bagelry I am a native new Yorker, now living in Arizona. I grew up starting my day with a roll and butter or bagel. I know what you're thinking, the same thought I had, simply Finding a great bagel shop in Arizona can be a challenge. . Finding an ordinary bagel is easy regardless of where you live. Finding a great bagel that's boiled, baked, and given a generous smear of butter or cream cheese is tough in these parts, that is until I found Hot Bagel and Deli. The bagels at Hot Bagels and Deli are delicious. My favorite are the everything, onion, garlic or salt. These bagels are everything a bagel should be. The bagels are crispy, chewy, garlicy oniony, salty perfection. The breakfast sandwiches are incredible but I'm looking forward to trying the lunch sandwich, especially after I found out that hot bagels and deli uses Boars Head cold cuts. If you're ever in the area and want to taste delicious bagels and experience a great customer service stop in you won't be disappointed

We like the other Hot Bagels & Deli stores we have visited in the Valley and this one was probably the most lackluster one. The everything bagel with butter was so-so, not really chewy at all and bland. The bialy is definitely not one that I am used to from NYC. This location does not have chorizo, so my partner got a breakfast burrito with bacon. He said it was nothing to write home about. Coffee was decent, however, by 7am, all the coffee was empty from the coffee dispenser. We will likely still go to the other locations, but we may skip this one in the future.

Excellent service and great food. Friendly workers yet authentic New York bagel shop experience. Prices are good too!

Still enjoying this mom and pop shop. They are so good they even survived the pandemic. The weather is cooling a bit down so he enjoyed a New York sloppy Joe with the guys after a morning ride in the dessert on his dirtbike. They all dig this place! Boiled bagels are the best and this place never disappoints. He even brought home pig in a blanket for dinner. It is huge!

Great food and nice family owned place. Happy to support it! Bagel was so good and the home fries were amazing.

New York sort of air! How should you pass the time? If you were a New Yorker you would be in a cafe some where with your feet drying out from the heaters that are under the table clenching that cup of coffee waiting for it's aromas to sink way down. Arizona is far from New York, here is the next best thing. Bagels, meats, cheeses, bacon, and a beverage. You know this is gonna be good! This little bakery is located right next to a cupcake shop. Yes, and I'm just wandering in now. Better to arrive eventually than not at all. The smells from this shop will give you fever all the way to your core. The best of New York cafe living right here in Sun City Az. No rain and no frost it's all sun and shine in the valley of the sun. The golf is on after a sensational breakfast. They are open early for all those risers that need the goods to start the day off. Bagels and bagels galore. How do you want that pastrami and Swiss or your egg, cheese, and bacon sandwich; they all have one thing in common: they all are served on a bagel. Many times we have visited here. You get some real good food. The food memories bring back times when I visited New York. Their version of a "big breakfast," will quench even a growing teenagers tastes and leave them full. The bacon, what's not to love. The eggs n bacon meal has home cooked potatoes that were always perfect paired with your choice of bagel. What's not to love?It's supporting local that matters. Here in the Sun City area so many big chains are around. This bakery is a proud badge to the community in a sea of corporate world all around, but still the little place is around. Spread the word and always support local. It's Sunday and the early is how we do it! As we live these days, sleep is a fluke and we seem to need less and less of it. Maybe it's stress or all that coffee. Now that's it's morning, it's time for some coffee. It's a beautiful morning. As I sit here and sip the coffee the sun cracks and plays peek a boo from beyond the clouds. As the rays of sunshine dance and spread their radiance the coffee is taking effect. The chef from behind the counter is calling out my breakfast number. It's a help yourself sort of way here for basic coffee. Sometimes all you need is the simple, with that better way of eating in the morning. Especially Sunday morning. The aroma from my food hits my nasal passage way and inside I'm screaming grab that fork. The bacon just beacons for me to eat. Let's go I cannot wait anymore. If yours a type of individual that seeks great deliciousness in home down cooked food, look no further. That New Yorker welcome is here just for you. Bagels galore. How do you pastrami or egg it? On a bagel of course. Perhaps sourdough. The best of heaven wrapped up all the way from the shores of the east coast to the west coast ! Now let's get our breakfast on! It's our connection to food that brings so much happiness to all so enjoy simplicity with a bagel of your choice.

Love all Hot Bagels & Deli locations but specifically love this location. Restaurant is clean and food is always fresh. Quick and efficient service, I don't know why anyone would go anywhere else for a bagel!