Zimmermann

This 5 star review is about the fine customer service that I received from their Assistant Manager, Ai. She is such a pleasant professional and made my purchase even more special.I have been searching for the perfect slip on heel and this fit like THE Glass Slipper for Cinderella :)The Aura Mule from their Resort 2024 Collection captured my eye because of the heart shaped closure. Well, to be honest, it was the sparkling silver pair that first caught my eye. So I tried on the display pair.It fit me like a glove! The Aura Mule had the age-appropriate height so I could wear them any time of the day. The heart shaped closure offered just enough toe cleavage to be a little sexy. The pointed front wasn't too long so it walked comfortably. And the strap across the width was skinny enough to give it that sleek finish.To my pleasant surprise, this perfect heel happened to be on sale! While Ai packaged my new purchase, she offered us a refreshingly chilled Perrier Sparkling Water as we sat comfortably in their seating area.Thank you again Ai, I really love my new pair of mules. I appreciate your kindness and excellent customer service. Honored that you shared your phone number with me too. Will gladly make another purchase with you :)

Great location with Hawaiian prices on the collections. Worked with Ai to purchase some dresses/accessories. Found a couple of maxi dresses from the latest collection. Love the pieces, as per the Zimmermann line altogether, and have retained AI's contact for future purchases. I have since requested more dresses through this store to be shipped at X residence, and in doing so, I get the fabulous pieces at the Hawaiian rate!Excellent store for browsing the latest collection(s), trying on pieces, and most importantly the customer service! Thank you, Ai!!

I had a little bit of time and was window shopping for some formal gowns for wedding at Ala Moana Center. Suddenly, the mannequins at Zimmerman caught my eye. It's an unassuming store, but once you step instead, you are transported to a luxurious paradise. Each piece was so exquisite. It was such a pleasurable touch experience as majority of the designer's clothing are made of high quality textiles like silk or linen. I've never been so moved by a store and so many beautiful pieces before. I almost felt like I was in a museum. I'm so glad I found this piece of retail heaven. I found this beautiful white lace casual dress that had the most intricate pattern that was on a next level to any lace pieces I've ever owned. There was a silk dress that had stunning antique world map prints inspired by 19th and 20th century cartography. It was beyond any design I've ever seen. The floral prints are so sophisticated. There was plenty of bohemian prints as well. The designs are perfect for a classy occasion in paradise. Also, the space was so well organized and the back room had a fitting room and rest area that was as big as the front part of the store!! It could have been a separate lounge! There is one dressing room that was humongous that was bigger than the size of my living room. Even wedding dress stores do not have such a divine dressing area. It would be quite an experience to get dressed here and come out to show your friends. They had such cute accessories as well to include really nice sunglasses and hats. The saleslady was also super sweet and made the experience so much more enjoyable. I love Zimmermann (and would be so lucky to stock my entire closet with their pieces if I was willing to drop ~$1000+ per item). I can't wait to visit their flagship store in Australia! Located near the Aritzia on the second floor .