Waikiki Grand Hotel

I loved the easy check in and check out. Rooms had niceRefrigerators and kitchens. The a/c was great. Staff was great! Lobby had excursion desk and a burger joint on the same floor as the lobby. Parking onsite is convenient. We paid and picked our parking spot beforehand for a 15Passenger van. Everything is close, beach, dining and other fun. Definitely will stay again.

What drew us in to this hotel was the decent price and the amazing distance from all things Waikiki. Compared to other hotels in the area, this was by far the cheapest. What you pay is what you get. However, when we arrived to the room, we were less than impressed. The first thing we noticed was the cleanliness and how it wasn't well maintained. We learned that this establishment doesn't clean your room everyday like a normal hotel. The curtains were brown on the bottom, the toilet wasn't flushing, and just looked like someone left their items there for someone else to pick up. When we noticed the toilet wasn't flushing at all, the gentleman at the from said "oh we will get it fixed tomorrow." Tomorrow? You expect us to hold it in for over a day? That should be an immediate fix. When we noticed the bugs in the room the next day, he said there was nothing he could do expect for us to "contact the host." The ones at the front desk do nothing helpful except check you in.This specific room (309) is located right above a nightclub. Some nights it wasn't too bad the noise, but other nights it was very loud and had to wait until 2AM to close. They provided ear plugs for that. The only redeeming quality was the view on the patio. They provided a chair which was so sunken in, my partner couldn't even sit on it. We mentioned this to the host but were ignored. If they had housekeeping and a manager that kept up with the issues we had, this would make me want to come back! The price was there - but when we saw the quality of the room and stuff, makes me not want to give this place a second chance.

The good is that it's in Waikīkī with somewhat of an ocean view & near the Zoo. The bad is that the homeless have taken over the park across the street (between balcony & ocean) so they're in every photo we took from balcony. There is a gay bar on the second floor so the YMCA song kept us up until 3am every night. The staff were friendly. The room (#510 - airBnB) was perfect.

Fraudulent Booking, Horrible experience, Dirty and disgustingI booked the room. I was assured no other charges would be due if I paid in full during the booking, which I did. On arrival, I was directed to a room on the 5th floor full of clutter and supplies. A desk was buried in there with a gentleman who was there to check people in. During check-in, he informed me that I needed to pay $120 in cleaning fees before I could check in. I informed him I paid in full, and after several minutes and failed attempts to contact the booking agency, he said I couldn't stay, even though I paid for the room unless I paid an additional $120. We had somewhere to be and needed to check in and get going, so I had no choice but to pay for it. He said I could try to get it back from the booking company.He called me an hour later to say he had spoken to the booking company and the booking company made a mistake and would not reimburse us.We went up to the room, and it was horrible. The room was nothing like the picture online. It was dirty; the bed was the worst I have ever seen or felt; we didn't use the bedding; it smelled, windows were dirty, there were old vape cartilages in the drawers with naked little doll things, there was exposed wood and holes in the room, the microwave was hanging off the shelf by at least 5 inches because it didn't fit. The fridge's ice machine and water dispenser were broken; the water wouldn't get hot; it just stayed lukewarm, and the room was horrible. We left as soon as we woke up, although we had no plans, and our flight wasn't till 5 pm.We travelled a lot, and this was the worst hotel experience we have ever had. The fraudulence behind this experience was at its worst. I'm drafting a letter to BBB, and I will alert others via social media about this horrible experience. I have pictures to post.We paid a total of $320.14 for a 16 hr nightmare experience. You should be ashamed of yourselves.

STAY AWAY FROM THIS PLACE! Despite the friendly staff, my experience was marred by a surprising $150 cleaning fee. The room's cleanliness was subpar, with the unpleasant discovery of roaches in the fridge. Moreover, the absence of blackout curtains meant constant daylight at nighttime, disrupting sleep. A disappointing stay considering the inconveniences and unexpected charges.

I had one of the worst hotel experiences at Waikiki Grand Hotel. After a 10-hour flight, I arrived at the front desk only to be told to call the host--no room number, no clear instructions, just a random phone number. This is not a real hotel check-in process; it's a shady operation disguised as a hotel.Once I finally got ahold of the host, I was sent to a disgusting room that looked like a storage closet. The room was nothing like the photos online--tiny, poorly maintained, and uncomfortable. To make things worse, I was then asked to sign additional papers revealing a hidden cleaning fee that was never mentioned before.The whole experience felt sketchy and unprofessional--like being sent to a dark, underground room. This is not a proper hotel experience, and it is definitely not worth the money.Avoid this place at all costs. There are plenty of better options in Waikiki where you won't get scammed with hidden fees and deceptive practices.

What a horrible place to stay. We could have done better. Starting before 4am there are delivery trucks and buses continuously. We were moved out of our reserved room due to maintenance and then had to move to our original room the next day. The second Room has walkway lights on all night that shine in the room. There are no windows due to a fishbowl privacy issues. The sheets in both rooms were grey with little balls all over them. The second room smelled horribly of stale cigarette smoke despite it being a smoke free hotel. Nobody cares either about any issues. Stay somewhere else!

DO NOT STAY HERE! This was a putrid horrifying nightmare of an experience!! We were charged a cleaning fee upon check in. When we did check in, some rude person at the front desk told us to go to the 5th floor then totally dismissed us. When we got to the room on the 5th floor check in was nothing had ever experienced. It looked like it was in a bedroom that was turned into a makeshift storage closet full of clutter and supplies with a desk jammed in the corner and plastic tarps taped to the floors. We were told that we only are allowed to have a towel every few days and we have to take the dirty ones to the basement ourselves. When we got to the room we were horrified. The floors were so disgusting that we didn't want to take off our shoes. The bed was broken and sunken in, the sheets were discolored and stained and dirty with specks of food and dirt! I refused to sleep on the bed. I slept on the couch which wasn't much better. The bathroom was so small and has the world's smallest sink. It must have been an 8inch sink. The shower/bath had just enough space to stand but it was so gross that I wouldn't want to stand barefoot in there. There was a strange loft-thing above the shower where I found someone's old bathing suit. The shower didn't even work! It couldn't be turned on! Had to rinse off at the beach shower instead. The blinds on the windows were broken and held together with scotch tape. The layout of the room itself was so strange. The bed was stuck in between the wall and a massive pillar in the middle of the room which made it hard to access the bed (not that I was interested in laying on the bed at all). After closer inspection we noticed that there were bugs all over the bed. They were coming from a hole in the top corner of the room above the bed. There were hundreds of them. I'm so glad that I did not have my children on this trip I wouldn't feel safe having them there. This place is by NO MEANS family friendly. The entire building is putrid top to bottom!! My wife and I almost ended up sleeping in our car instead! Worst experience EVER!! Nearly ruined our entire vacation!! They also shut off the water while we were there for hours. Our room smelled like cigarettes and weed. I don't have a single positive thing to say about this place. It is a safety and health hazard!!! The whole building should be condemned!! I I could give negative stars on yelp I would.

Most terrible service ever! The left doesn't know from the right?! We reserved a parking and an employee was parking in our prepaid spot?! No accommodations at all just "oh, someone is in there." The. Checking in there was a half eaten tangerine left on the counter and a roach motel left on the side of the bed! Just fantastic for a local girl to come back and have my son treated like crap there! Highly wouldn't recommend! Be aware!

We stayed at one of the VRBOs here on the 4th floor, number 411 (hosted by Mark). We chose this place because it seemed like the best value based on our preferences. I think we chose well and I would strongly recommend this place to anyone on a budget who cares about location and view.We were right at the end of the Waikiki strip, a block from the beach and our balcony looked right out over the zoo and park with an absolutely glorious view of diamond head. Each morning we had coffee on the balcony in the comfy chairs, taking in the inspirational view, and glancing down to our right to watch the surfers catching waves. There's even a thoughtfully placed mirror in the room by the window so you can see the reflection of the beach from various places in the room. The room itself was furnished in a basic manner: nothing fancy but everything was there--even more than we had hoped for. The room had 2 sets of beach chairs and an umbrella which came in handy, extra beach towels, a broom and vacuum to keep up with the constant flow of sand coming off our clothes. We asked for a water kettle because we brew lots of coffee and they happily provided us with one. The air conditioner was a bit on the noisy side but we never found it necessary, perhaps the tile helped keep the room cool enough. There was a bit of a funky smell to the room, but it didn't bother me.Others have complained about the noise from the bar below. We could certainly hear it, but we've lived in several noisy apartments before and it didn't really bother us or keep us from sleeping. The hotel lobby was really nice and the staff were all friendly and helpful.We didn't want to spend the money on parking at the hotel (spaces are limited anyway). Although it was often pretty crowded, we always managed to find free parking in the residential neighbourhood that's about a 10minute walk to the northeast. Honestly this is the first place I will try to book when I go back to Honolulu. The view and location make this a luxury on a budget