Wabisabi-Hawaii

Waaaaaaaow! Come to Ala Moana Center and get wa-owed away by a "bisa" (piece of) wa-BISA-bi! I rarely leave reviews for service related companies, but this company had me wow-ed away with their amazing, quality furniture, backed by thoughtful and detail oriented customer service. 1. QUALITY OF GOODSThe furniture materials are sourced from all over Europe, including Italy, Norway, Germany, and France. Most pieces can be customized, using whatever fabrics and leather of choice. Considering the craftsmanship and customization, the furniture pieces are incredibly reasonably priced. I formerly purchased a lot of high end furniture from the mainland USA and had them shipped to Hawaii (many pieces were damaged), but Wabisabi offers the high end feel with moderate pricing.2. FRESH AND MODERN APPROACH The store decor is very clean, modern, and Japondi-Wabisabi style. QR codes are readily accessible on each furniture piece. I love that I can look up item details easily and independently.3. SERVICE ORIENTEDThe store owner, Renee, is incredibly knowledgeable, experienced, and helpful. Due to the size of my home and my inability to visualize all furniture I wanted, the store offered interior decorating consulting free of charge. They really went above and beyond. I wish I could leave Wabisabi a thousand stars.4. TIMINGWabisabi is very quick and efficient. For the amount of customization, it merely took 4 weeks for everything to arrive - including customs Italian marble on walnut dining table, custom size rug (over 14'), custom upholstered bedding, and sofas!Born and raised in Hawaii, I've been praying for more furniture options. Wabisabi is an absolute godsend! Thank you Wabisabi!

The spouse and I were on Oahu for our birthday weekend and Ala Moana Center is always a must-stop. I always park in the same area of the newer parking garage which is how we discovered this furniture store. Wabisabi on Maui is a restaurant so this was a total surprise!ATMOSPHERE:Located on the third level of AMC, it's a sizable spot with floor-to-ceiling windows and room to spread out. EXPERIENCE:We were in the market for some new home furnishings and stayed an hour inmore than I anticipated. I never got around to inquiring about the store's details or roots, but they're pretty pricey compared to other similar local businesses. The inventory wasn't overwhelming by any means but the uniqueness was there. We're contemporary and they had it. As far as build-quality, most of the sofas and wood products we interacted with felt solid. Service was good, but one of the associates ended up putting a sour note in my spouse's perception as her personal opinions on design versus what the customer envisioned was made known. I appreciate feedback, don't get me wrong but, you gotta know how to work it, LOL! No biggie but it's worth mentioning. OVERALL:We're still on the fence about our purchase but they're definitely worth checking out.

Rude male service representative made my partner and I feel EXTREMELY unwelcome. We went in looking for nice furniture for a new apartment. Unfortunately, the rude male worker basically told us to leave after we sat on one of the couches... like how are we supposed to know whether we like it or not if we don't sit on them? Extremely pretentious service and a horrible experience. Avoid this location at all costs.

very rude male customer service representative - he was very pretentious. we went in and he was very rude within 5 minutes of us being in the store. yikes.

This shop carries beautiful items but the assistants are very snooty. Bad idea to ignore customers, especially when you work on commissions. There are other options, go elsewhere.

Renee and Emily were so helpful. Renee would answer my texts even outside of business hours to help me with our furniture needs. Their furniture is on the higher price but I am confident the quality warrants it. So excited to receive our order!