The Wedding Linen

I can't say enough wonderful things about The Wedding Linen Co! They played such a huge role in turning my wedding dreams into reality. From the very beginning, their team was prompt, professional, and an absolute pleasure to work with.I was blown away by their selection of linens--they had every style, color, and fabric I could dream of! The team helped me choose the perfect pieces that fit my vision to a T. Every step of the process, from consultation to the set up on the day of, was seamless and stress-free.On the big day, everything was set up perfectly and on time. The linens were flawless--clean, crisp, and added the elegant, romantic touch I had always imagined for my wedding. Walking into the reception and seeing it all come together literally took my breath away!If you want a company that's reliable, detail-oriented, and genuinely passionate about making your day unforgettable, look no further than The Wedding Linen Co. They made my dream wedding a reality, and I'll forever be grateful for their incredible service!

The Wedding Linen Company is the best at what they do! Very professional and top notch service. Very responsive and easy to work with. Highly recommend!

If you want the best in the industry, look no further... There's a reason why TWLC is on the top of the list with coordinators and pretty much all venues. Owners, Malia & Oscar take pride into their products and service. Everyone from their office staff, Kandis & Brandie, to their on site setup/breakdown team is always on top of their game. The most efficient, on time team ever! I've been in the wedding industry for almost two decades now. They literally are the only linen company that I don't find any imperfections. Why? Because they catch it before they bring it place it. The quality of their pipe/draping, linens, chair rentals and chargers are in top notch shape. I am so thankful for this company and team as they've made so many of my clients happy. Thank you to TWLC for all you do!

Disclaimer: this review is not based on linen services provided as we had canceled due to covid restrictions. This is about their customer service.TL;DR: There are other vendors to choose from that are a lot more understanding and reasonable during these uncertain times. Don't let yourself fall into our situation.Our wedding was completely botched by covid due to the restriction in Hawaii that limited gatherings to 10 indoors, 25 outdoors per the spike in the Delta variant. Hawaii always had very low cases and strict travel restrictions to curb covid, so this came out of the blue for everyone. We had ~100 guests. Due to this, we had to make our ceremony virtual, and canceled our entire reception. This was a really sad and stressful time for us.For the Wedding Linen Company, we had already paid 50% of our invoice ($2,100 of $4,200) for ceremony chair rentals and reception drapery. After the covid restrictions, they quoted us 24 chairs with chiffon for $684, and another $250 for service fees (see invoice attached).In addition, they had charged us an extra $252 on the invoice due to an "oversight". If we had not looked at the invoice carefully, this would've just been added to our bill. So their quote to rent 24 chairs + chiffon weave + service fee came out to $914. Also, they hold your full credit card number + expiry date on file which is a big security risk, and allows them to charge the card anytime. They'll automatically charge the remaining amount on a certain date before the wedding, but they will not make unauthorized charged. Our planner thankfully was quick enough to let them know not to charge the remaining amount (recorded at the bottom of the attached invoice), or else we'd lose even more. Sensitive credit card info should be redacted on receipts and invoices. I don't know if or when they'll delete my card info.Even if they corrected their oversight, we didn't think this was worth it because we only needed 6 chairs and we can use ones from our hotel for free, so we asked to cancel the order and refund our $2,100. This is the response we got:"... Unfortunately, we are unable to refund your full deposit. Similar to the hotels, should you decide to cancel altogether, we are losing out on the opportunity to serve another client as we have reserved the date for you. Other clients have been moving forward with their events although having to downsize, still giving us the opportunity to serve them. However, you are choosing to cancel our services altogether.... although there are gathering restrictions put into place, Covid is not an unforeseeable circumstance. Therefore, the vendor cannot be expected to absorb the loss in its entirety. The client also accepts risk when booking and agreeing to terms of the contract..."Our hotel venue (who held our ceremony and reception deposits) gave us a full refund for the reception and still gave us concessions when we haven't met their minimum, which was amazing customer service since this entire situation is already super stressful for us and our planner. Other vendors were all understanding as well and gave us full refunds for canceled /downsized portions. In the end, the Wedding Linen Company decided to give us 50% refund for any portion we did not use, which we appreciate but is not nearly as flexible as other vendors. If we were to use their service, we would end up paying ~$1,500 for 24 chairs with chiffon + service fee + forfeited deposit. So we canceled and lost $1,050 instead, with no service yet provided to us. The cancelation contract contained a clause that said the customer "shall refrain from making any false, negative, critical or disparaging statements, implied or expressed, concerning the other". This is a how they try to keep you quiet if they realize you might write a bad review. No other vendors had ever made me sign a similar clause. This is a portion of the cancelation contract, there were many other clauses. UPDATE:The Wedding Linen Company has threatened legal action against us for writing this review:"We are prepared to pursue legal action to recover damages including the portion of the deposit that was refunded as a part of the executed Cancellation Agreement. To avoid legal action, we respectfully request that you remove or revise your Yelp review immediately to include true and accurate information according to the executed contracts." Threatening customers to take down honest reviews is just *facepalm*. We've made multiple edits at their request to keep our review "true and accurate" to their standards, eg. Changing "24 chairs" to "24 chairs + chiffon + service fee".

The wedding linen Co team was a breeze to work with! They provided our linens and chairs for the wedding and they worked well with our venue for a seamless set up and break down! Linens and chairs arrived cleaned and steamed and would definitely recommend them!

Love the team at The Wedding Linen Co.!To be honest, I only really went with them because they're the only linen company I contacted that had the color sashes I wanted (dark green). Price point was about the same as other companies, but you could tell they are extremely professional in their communication and brand compared to others. Their website makes you feel like they have everything you need for the elegant and dreamy wedding you want!I made an appointment to see their showroom and they had great advice in helping me choose the right linens for my event. Whenever I made a small change afterwards through email, like second guessing my choice of linens, they were fast and eager to send me photos of their products and change my order when I wanted. I also had my wedding at Hale Koa and that venue has a shorter set-up window than others, but they are used to it and made sure everything was ready by the time needed. I definitely recommend them and would love to work with them again for other events!

Oscar and his team are so excellent to work with for linen rentals. Even though we didn't have much focus on the fancy things they offered, they gave me a very in depth consultation and helped me get exactly what I needed from them (setup/tear down for tableclothes and napkins). I'm always concerned that my choice will be tacky, but they helped me guide my choices to fit everything else I had going on in the wedding and ensure that it all looked gorgeous. They even helped out with some last minute changes we needed to make after discussing setup at the rehearsal. If you're looking for a worry-free consultation, setup, and teardown, The Wedding Linen Company is the way to go.

Chair Cover Express is the hardest business to find. You go all the way west on the H1 and exit at the last exit, and then meander through some industrial park where all the buildings look alike. You think you found the place but there are no signs anywhere. You peer into the window of what is supposed to be Unite 102G and the door opens. Shriek!Shannon was very nice to explain everything about chair covers and sashes. They have all kinds of colors for sashes and two basic types of chair covers (satin, polyester). They also do table overlays, tablecloths and napkins.Everything is a on a per-chair fee basis, even the set-up.Not sure about their performance on Game Day, but i'll have my friend report back to you on that.

We rented items from The Wedding Linen Co. for our wedding at Aulani because they are a preferred vendor, and we're so glad we did. We walked into the reception ballroom and were blown away. When I first started planning our wedding, I had no idea small details like napkins and chargers would matter in the grand scheme of things. However, it was truly the little things that brought everything together. I also appreciated how responsive and professional Kandis was whenever we corresponded.

I used this company for my wedding.Great customer service. Easy to communicate with and very flexible. Their linens are beautiful. I rented the linens for my round tables, cake table, kings table, the gold rimmed chargers and gold chiavari chairs. Everything was great.