Teddy's Bigger Burgers - Kailua

4.0 / 5.0Long-established burger shop in Hawaii!It was hearty but I could eat it in a perro!The French fries are salty!They put them in a box for you.You don't have to worry about your burger falling apart.I recommend taking it out and eating it by the beach.※ Japanese menu is also available.What I ordered was:・SINGLE

My parents frequently visit multiple Teddy's locations and they will no longer visit the Kailua location despite living closest to that location. I will also no longer patron this establishment. Per the receipt, the cashier Laura N was not only particularly unfriendly to my parents but also rude a group of Japanese tourist. The group was trying to order in English which is very respectful of any tourist in a host country to even attempt to do. Many times abroad I see English speakers asking the host country's residents if they speak English to accommodate them. My mother is from Japan and was a quiet observer that that is all the group was trying to do and was letting them. When the struggle became apparent and frustrating the cashier started raising her voice and tell the tourists to "calm down, stop shouting at me, stop disrespecting me..." My mom went to intervene and explain to the cashier that they were just trying to order. The cashier got defensive and rudely told my mother "You are just trying to help your own kind"..... My mother told her she was rude and asked to speak to the manager. The manager essentially took no accountability for their staff and basically said "what do you want me to do, I didnt do it."This is simply inexcusable.

I've had Teddy's Bigger Burgers in the past, but this was my first time at the Kailua location. There are quite a few locations including in Aiea, Hawaii Kai, Haleiwa, Kaneohe, Waikiki, and University. You can also order online through their website, https://www.teddysbb.com/ and they also have a mobile rewards app. The restaurant was founded in 1998. Here's their origin story, "Teddy's Bigger Burgers got its start in the backyard cookouts of owners Ted & Rich. The two loved good burgers but couldn't understand why there weren't any fast food restaurants that offered the quality of their home cooked burgers in a quick service environment."My friend and her husband were visiting from Portland, Oregon. After a few hours at Kailua Beach, we decided to stop here for lunch. Teddy's is in a little strip mall area attached to a parking lot. There's seating inside the restaurant and outside in front of the restaurant under umbrellas. I like the decoration inside! A very bright color scheme (red, blue, yellow), vintage, and reminiscent of diners from the 50s. To match their no fuss menu of burgers, fries and shakes. Staff greeted us when we entered. The inside was clean and we'll maintained. Workers were preparing food diligently. I got the Double Burger, medium. It's two of the 1/3lb 100% ground chuck steer proprietary grind patties with gourmet burger seasoning. On a potato bun, with green leaf lettuce, laussen dill pickles, thinly shaven white sweet onion, ripe tomatoes, homemade special sauce, homemade Teri sauce, and capped with another potato bun. It's flame broiled with beautiful charred lines across the patty. Absolute delicious, juicy, and flavorful! I ate this like a steak XD with a fork a knife. I wanted to avoid the mess, for it's a tall burger.I also got the Bacon & Cheese Fries. These fries have the crispy skin still on. They're smothered with a creamy nacho cheese sauce and topped with bacon. Very tasty, hot and the toppings were plentiful! The bacon and cheese make a good match. This was a big portion of fries, so I shared them with my friend and her husband. There was still a lot left over, so I ended up taking the rest home. I don't like to be wasteful! I also got the Hand Scooped Shakes in the Mini size and the Haupia flavor. It was super rich and creamy. The haupia flavor was just right. Not too overwhelming, not too sweet. Recommended! I also got a spoon to eat the ice cream part before it melted. They have quite a few flavors for these shakes including vanilla, chocolate, peanut butter, Kona coffee, chocolate peanut butter, strawberry. Nutella, orange dreamsicle, pineapple and root beer.Overall it was an awesome meal. Highly recommended! (:

I really like Teddys burger, we come here all the time before or after beach. But for some reason today the food came out cold. Service has always been good , maybe today was an off day for them. Still very good burger place to come.

Always a fun spot to get burgers. The patty was cooked exactly how we ordered it and was seasoned well. They are always packed with toppings and we added a spud/hashbrown to ours. We also ordered a side of cheese fries to share. In inside has some table available, and a couple tables outside.

We love this place Hawaiian burger was so good and so were the chicken tendersService was good, Julie was so sweet and hospitable. When in Hawaii come visit this placeTotal was $30 not including tip

Really good burgers and worth the wait. I love going here after the beach and it really hits the spot. Their burgers are huge especially if you order a specialty burger like I did. Expect to pay $20 for a burger fries and drink here which is a little expensive but slightly justified.

The only good thing that Teddys has is their fries and it's better than INN&OUT because of their French Fries and their shakes and it doesn't beat Wahlburgers

Actually I would have given them zero the way 5 Japanese tourists were treated by a cashier named Laura N on 2/12/25 at noon.To make a story short, she was yelling at them accusing them of something they did NOT do at all. What she was yelling at them were all lies but making sure that everybody eating there could hear. These tourists were very polite and trying to order in English. Finally I could not take her abusive attitude that I stepped in. I told her that she was very rude to customers .Instead of apologizing, her reply was " You are defending your kind". Totally irrelevant. Asked to see a supervisor who came out claiming that she didn't do anything...she meaning herself. I told her that as a supervisor, she was responsible for her employees behaviors. She apologized to entire store yet nothing specific and said Aloha as she went back to wherever she was. Confused and puzzled Japanese tourists asked me what had occurred so I did tell them and apologized for their horrible experience which they did not deserve. The moment y husband and I got home, we tried so hard to find where we could file complaints. After a several hours, it was clear that the Teddy 's set themselves in a way that no complaints were to be filed in a corporation level. Also they are not part of BBB either. So, if you have any complaints about them, you will not be heard. We have been supporting them since it started in Hawaii, but not any more. No business should treat customers as they did to those poor tourists,

Used to love Teddys, now not so much. Looks like kitchen maybe understaffed. Plenty parking nearby, indoor outdoor seating. Birds outside but they never bother you. 3 different parties orders came out at the same time, seems like my order was sitting for a while. Bottom bun was completely soggy and soaked. Burger was just meh. For a $20 combo, could make something better at home. Lacked salt, not as juicy as I remember? Not much flavor, just tasted a lot like black pepper and paprika. Wouldn't come again just for the price.