T Oki Trading

Recently purchased several Toto toilets. As you probably already know, Toto toilets are the best. And customer service here is always top notch.

I've done business with T. Oki for years and they were OK until recently. I purchased a Wolf range from T. Oki when they were on Waiwai Loop and so now, 25 years later or so, I called them to purchase a new range. They put me in touch with Faye and she quoted me a price for a 30" Viking range because they don't sell Wolf ranges. Since I did my research on strictly Wolf ranges she offered to email me info on Viking ranges. She said she could do it easily. This was on a Wednesday and I told her I was looking to purchase/order on Friday. I get no email by Thursday so I call T. Oki and was transferred to Faye's line and recording. I left a message and by Friday I get no call back or emails so I go to Best Buy and purchase the same Viking gas range for the same price but they only charge me $30 delivery. T.Oki uses an outside delivery company so the delivery charge would have been significantly more. I can't understand why a salesperson would ignore a customer who would potentially make a large purchase.

Good selection of Toto products and other brands. Competitive pricing; don't order from online stores and have to wait and/or pay for delivery, and possible damaged goods from shipping. Buy LOCAL! Friendly helpful staff! (Checkout their close out, floor model deals too)

My go-to store for Toto, Spa, and Whole House Water needs! They are fast and knowable! Parking out front for customers

Great quality products and service. I had a difficult install due to the location of the the tub but Bruce and his team made it easy! Thank you BruceMy family loves it

This little shop is terrific. Once you overlook the simplicity of the physical premises (which may, however, correlate with their tough to beat prices), you will likely discover the specialness of this place and find it to be the gem resource I've found it to be. Very nice selection, very good prices. Outstanding customer service. Rep Jennifer Kitazaki is the best, and there are not sufficient words to praise her level of service, thoughtfulness, commitment, patience and follow through. She is devoted to her customers and their (our) satisfaction. I purchased most of my bath and shower fixtures for a recent remodel from T.Oki (3 full baths, laundry, kitchen and bar) and even some time after completion there is zero hesitation to be of service and 100% effort on Jennifer's and the proprietor's, Bruce's, parts to ensure customer satisfaction and happiness. 5 Stars! (Double that for Jennifer!!)

T Oki Trading, these guys are the bomb! They have a great showroom and excellent customer service. I ordered my first Toto toilet about a year ago and it was hundreds of dollars less than their competitor only a few minutes away. Recently I ordered a second Toto toilet. It was not available on time so I was offered a significant discount on a top of the line model. To make a long story short, I was very very very happy with their follow-up and customer service.My salesperson was Darren Higuchi, same name but different person than my Iolani High School classmate. He was very professional and efficient in communicating needs and after sales follow-up. Definitely see T Oki Trading for all your Toto needs. Strongly recommended!They also have a high end countertop store 1 minute walk away. Check it out!

T Oki Trading has been in Oahu a long time. I bought my two AdA drake toilets in 2005 and a third ADA one in 2012. Recently we bought a fancy all in one with built in auto flush wash-let in 2022 for a family member. T Oki Trading knew a plumber who installed it for the family.They know the Toto product and can help decided in what will fit your needs. In August 2023 we bought another Drake AdA with a washlet.Since we bought two items they gave us a 30% discount better than Amazon.in addition, we are supporting the local guys.

Next level customer service. Darren you are awesome. Training, support and service. Mahalo for everything.

I had a great experience with T. Oki Trading. My husband and I really liked their Hansgrohe faucet so when it came time to remodel our model, we splurged and got them through T. Oki. And I have to say, I have not been disappointed. When we had an issue with two of the showerheads recently, Jenn at T. Oki contacted Hansgrohe and was able to get new replacement parts for us. No complaints here. The sales people at T. Oki were great! Definitely worth the money!