Stone Concepts

Our small kitchen countertop is lovely in the end, but it is not exactly what we ordered and it took FIVE MONTHS to be completed. There were so many errors along the way. We chose a quartz that was in stock to save time, so I cannot image what the time-frame would have become if we'd special-ordered something. Summary of some (not all) of our experience: 1. They were back-logged from accepting more orders than they could handle. 2. First measurements were incomplete. 3. Edge was not correct, but re-doing would add "about 3 months" time since they were so busy. They refunded fee we'd paid for the edge, but we have to live with it.4. Did not fit properly and piece was missing, then took several more weeks for another installer to be available to put in the forgotten piece. 5. The people in the shop were all very nice, but the owner was never on-island and they had to wait for "the boss" to call in to schedule things or decide remedies. They need an on-site manger with some authority.In the end, we are satisfied with the countertop appearance but the hassle and 20 week process would prevent me from recommending Stone Concepts.

Stone Concepts is a company that excels in customer satisfaction and quality of workmanship. I originally set out on my granite countertop mission by going to Home Depot. Due to the limited size of my countertop they referred me to the do it yourself program. Stone Concepts was the company picked for me to work with. There was only one of the colors available out of the three that I had picked in the Home Depot store. Because they only had one color option Stone Concepts contacted me directly and notified me of this. They then worked with me promptly to find a different granite. Jackie invited me down to their storefront location to look through their remnant selection to find a piece of stone that I would like. This was completely unexpected and proves that they do care about their customers. The turnaround time from selection to being cut and ready was only a few days. They even allowed me to bring in my old sink so that I could keep my current configuration. They cut the hole for the sink on the spot and it only took about 45 minutes. This saved me a drive from Kaneohe all the way back to their storefront. I recommend this company to any customer that is looking to purchase stone for their kitchen, bathroom, or even business.

Amazing company to deal with. Very punctual and does AMAZING work. We got a chip in our granite and they came out and did a service call for no charge and you'd never know there was ever a chip! Highly recommend them for their granite and their service.