SoHa Living Kahala

Rita, supervisor said she didn't give me a hard time? Really when you don't give the customer what they want cause the CUSTOMER IS ALWAYS RIGHT! "I came the other day to return a Christmas present my daughter received! The sales clerk would not give my a merchandise credit even it was clearly a SOHA Living item marked $35.80 with NO red line! She said since I did not have a gift receipt or know my daughters girlfriends name so they could look it up, there was Nothing she could do!!! Really? I asked for the supervisor/manager!That's when Rita came to the counter, again asking me all those same questions that I didn't know! Why should it matter?? I have your merchandise, not marked down!! Plus, I showed her a 1/2 page advertisement that was in the newspaper stating "After Christmas SALE up to 70% off". I had come in on 12/26 and there were only signs of 50% off! When I asked, what was 70% off, the girl at counter said it was online! But she couldn't find anything online that was 70% off! So very misleading! FALSE ADVERTISING!!So when Rita said she had to call her manager, I told her to ask about the ad!Well, Rita returns and finally gives me a gift card for $35.80. No tax? I'm sure all my credits have included the tax!! Also, she didn't talk to anyone and just decided to do " the right thing" But claimed she did not give me a hard time!I really like this store and appreciate 2 sisters who went to Punahou started this business and SoHa Keiki but will have to think twice on patronizing them because of the bad customer service!Please note that I gave this business a 5 Star Review on 4/18/2018! Wow, how much has changed in those 6 years! So sad!!

Cute store with a lot of souvenirs stuff like door or room signs and things associated with Hawaii. Service on the other hand is terrible. Not accommodating, they were in the way of customers when they discussed amongst themselves how to display things. I asked a question and not only did they avoid eye contact, they didn't bother to answer. They forgot that the customers are paying for their wages. Please train your staff to be a little more helpful and courteous.

No visit to HI is ever complete without a visit to my favorite store. Last year we were in Maui and this year in Oahu. The brand is consistent. Stores are organized and just oh so cool! I get some of the gifts to bring back home for friends from SOHA.

Feeling beachy SoHa Living has that with a twist in every which way.There's something serene and calming about their outdoorsy vibe their collections and accent pieces they have available for use in every room in your life. Life!? Sure!! Not just your home...work, car, your look of the moment for yourself or others you're sure to find something and get inspired as everything here is displayed so beautifully.Yes we do live and are surrounded by all thing Hawai'i though work and adulting does take that view away at times which makes it a true delight to bring it all in your world with many items like some of my favorites are wooden signs with various quotes and mine is "My Happy Place". I love stopping here for seasonal, holidays and special occasions as they always have something here which makes it so easy to add that special touch.This location in Kahala Mall is fantastic with a delightful and friendly staff, and did you know they're opening a SoHa Keiki Koloa soon...how exciting! Keep updated with them through instagram @sohaliving and their website http://sohaliving.com as this women own business has certainly more great things yet to come.Thank you!

It's a really cute store. Lots of great stuff. However, I really dislike that they sell shells and coral. I don't understand why on earth they would sell those things? It's not sustainable and ocean friendly. You're a store in Hawaii where you need to be ocean and eco friendly which I don't think that is. Please reconsider selling these things because I find it hard to shop in the store and supporting this.

Very disappointing experience to shop somewhere with poor return or exchange policy. 14d only for full refund and 30d for even an exchange. Would recommend shopping at places like Nordstrom who strive for a better customer service experience. When speaking with manager she was sassy and said only Costco and target have better return or exchange policies than they have.

I had a renovation that I finally finished so where did I head to? Directly to Soha after my furniture purchases. I needed some accent pieces and I found everything I needed there! The staff ( Kaitlyn) was so efficient so professional and so sweet. She even helped me to my vehicle. I love all their designs and pieces. It truly is a gem of a store. I also went to the Hilton Hawaiian village location that one was cute as well but they do not validate . Kahala store rocks!I'll be back sooner than later for su

Eliza P is a TERRIBLE cashier! I was paying cash, she said the total so quietly I had to ask her to repeat what the small change was, and then said what I thought she said back to her to which she said yes.It ended up being smaller than what the actual amount was, but she didn't say anything! She just lazily typed in the incorrect amount I gave her, then handed me back the same coins I just gave her plus extra! She really didn't want to give me my receipt too, I had to ask her for it, & when I asked for clarification of what the total was she said actually it's THIS much. Wtf! At least say, "Oh sorry, the small change is actually X amount" instead of just blindly processing the incorrect amount I gave to you without saying a word. Eliza you really need to work on your customer service, terrible.

My deepest mahalo to Store Manager Kelsie and Staff (Tyler). They provided the best customer service to this busy grandma. They went out of their way to correct an on-line order. They provided excellent customer service by giving me the gift that I needed for my grand baby - same sale price, mailed it and even wrapped the items beautifully. Wow! Keep up the great work! True aloha!Happiest of Holidays to the gang at Soha Kahala Mall

Bought some small door hangers for gifts and it was tagged with a price of $16.80. As I was walking out the store, I happened to look at receipt and noticed I got charged $17.80 each for the 2 items I bought. I went back to salesgirl who checked me out and told her I got overcharged. She said oh we forgot to change the price so I'll let my manager know. Huh?? Macy's & other stores does a better job and even adjusts price to match online. Being in retail for 20 years plus, we would honor the tagged price within reason. Just makes me think they raised the price a whole dollar so the cost went up that much? Plus these items are their own brand. It would have been nice if salesgirl checked with her manager-on-duty to make sure. Thank heavens I don't shop here very often.