Small Engine Clinic

I've been using this place for almost 10 years. Old owners were good. New management was awesome when they first took over. Now all of a sudden it's just absolutely impossible to work with. I called around Christmas and got no answer and no ability to leave a voicemail which is totally understandable. It was the day before Christmas. No harm no foul. I called 3 times between Christmas and New Years with the same result. I then called the first week of January and was able to leave a voicemail! I let them know I've been waiting with my machine down and trying to get a hold of them, but I was going to bring it in in a few hours and if they didn't have space if they could just call me back and let me know before I came down. I show up and was turned away and told the earliest service would be LATE JANUARY. I say okay I understand put me down for first available and just call me and let me know an actual date. No call. Then I have to follow up AGAIN on Jan 16 where i'm told that I will be called ON THE DAY OF SERVICE THAT I CAN BRING IT IN. I let them know that will be kind of hard since I have to work? I'm told I'll get a call back with a date instead. Another day passes. I call back AGAIN and ask for a date which I believe I should have a space sometime in January since I've been trying and calling and literally brought the machine in person. Instead i'm told that i'll be called with a date NEXT WEEK (it's a friday). I politely ask if I can get a rough idea of when we're looking at since I've been waiting a few weeks and I need the machine working in order to do my job. I'm put on hold. On return the answer is the second week of FEBRUARY now. So in Summary I've been calling for a repair since Dec 24, and had to call 8 times and pushed off 3x, to then secure an appointment in the Middle of FEBRUARY. 2 Months later. I by no means expect special service, but as a longtime customer any sort of reasonable engagement or expectation when this is a piece of equipment that pays our familys bills. I would have just started looking for other options but I've always had good experiences. Hard when there's not a lot of options for stuff like this and sucks doing this since they'll probably not want to help me ever again in the future, but i'm pretty disappointed all the way around

My husband was having a hard time starting our 38 year old Tru-Cut lawn mower. We already took it to a couple of places during the years we owned it to service, sharpen and fix but had a few disappointments with them. Wanted to find a different place and found Small Engine Clinic on Yelp that's located across the street from Waimalu Shopping Center...so close to where we live which is already a plus. We found out that they do work on Tru-Cut so they said we could drop it off anytime that day.When we dropped it off, he informed us that it'll take about a week...it took a couple of days! Yay!!About a week or 2 after we got it back and first time using it, my husband was cutting grass for about 45 minutes when it cut off. He couldn't start it again so he had to use the weed wacker. He called Small Engine Clinic and explained what happened. They asked him if he could drop it off again. They called 2 days later to pick it up. They informed him that they ran the lawn mower for an hour and it didn't cut off. Not sure if anything else was done but so far, he used the lawn mower twice and it only cut off once but he could start it again. Yay!This place is a family-owned business, nice, helpful and accommodating. We're happy with their service!

This family owned business is great. They work on all types of small engines: lawnmowers, golf carts, and even hydrojetters

First time husband went here with a lawn sprayer pump only to have the filipino lady at cashier tell him "you need a new pump" without having anyone look at it. Acted like the queen of the place, no hello, she felt bothered to be there. During this time, small businesses need all the help they can get but not like this. On the way home he stopped by Aloha Power Equipment and the 2 guys looked at it and determined it was a seal. Replaced the seal....good as new. The last time we are going to Small Engine Clinic.

I HIGHLY RECOMMEND THIS BUSINESS IF YOU ARE IN NEED OF A SMALL ENGINE REPAIR. My friend gave me a pressure washer to help me start my business. The pressure washer stopped working after 1 job I did. I went to another repair shop to get parts so I can fix it myself. The shop didn't have to parts I needed. So a good friend of mine recommended small engine clinic. I was on the fence about having them repair it. I wanted to save money. There was no sales pressure for me to get it repaired here. Jayden made me feel at ease while I was debating about getting it repaired or just buying a new one. I decided for them to repair it . I got my machine back in less than a week. It works good as new

Jay and his crew were awesome. He took in my chipper/shredder and tiller. Both were nonfunctional and needed to be cleaned and repaired. I ask if the chipper could be done within a week and he had it back to me in less than 3 days! When I picked it up, I didn't recognize it because it looked brand new. Clean and shiny. His prices were very reasonable and their work was impeccable! I highly recommend Jay's place. Mahalo guys! Super trustworthy local people.

Great service and responsive. Needed cables for lawnmower and they ordered quickly and called me for pickup. Returned calls promptly. Mahalo

Called them for service, but did not get a call back. Very unprofessional and bad for business.

I just wanted to take this opportunity to shout out about my positive experience with this business and, in particular one of the business owners, Jerek.I needed a mechanic to repair my Sears Craftsman Pro Series lawn tractor that would not start in spite of changing the battery. As you may know, Sears left Hawaii and so there's no mobile repair for lawn tractors. I needed the tractor ASAP. For a fee, they will come out, pick up your tractor and, after repaired, deliver it. I live approximately 9 miles away in Kahalu'u so it wasn't a cheap transport but it was well worth it when you don't own your own truck & trailer and need your tractor repaired.Jerek was sympathetic to our needs and picked it up on Tuesday and returned my mower in a like-new condition and with the engine running like new two days later.

I call small engine clinic about my water jetter that was sitting for 13 plus years spoke with Mr J explained to him my situation told me to bring it in man am so impressed with the repair the service most of all how the treated me as a customer the total cost just blew my mind I rate this company 10 plus much Mahalo