Runner's HI

I did the Pride 5K and my knee started hurting, so I determined it was time for running shoes. I just started jogging after walking (previously had walking shoes). I wanted to make sure I did it right, so someone recommended I get a "gait analysis." I checked the Runner's HI website beforehand, and ensured they had one, and then got there the next day right when they opened. I wished I had gotten the woman's name, because she was excellent. I explained my issue, she watched me walk across the floor, and checked my stance. She asked a lot of questions about my gait and what my exercising goals and habits are. She definitely cared and had great insight. I have a really unusual size shoe, so she brought out a few. I decided on a pair of Brooks, which I had never had before. I texted my podiatrist friend after, and she said they are the best, and I have full confidence in her opinion. They also have an excellent return policy, where you can try the shoes for a couple weeks and still return them! So although it's an investment, it's a no pressure situation. Because I recently started my jogging journey, I wasn't really sure what I was doing, but felt like I was in good hands in Runner's HI. It's also the first time I felt like I really needed to invest in good shoes, as opposed to just getting something cheap online. To be honest, I was a little sticker shocked, but my marathon-runner friend confirmed that is a normal cost for good running shoes, and that it is worth the investment, especially since I started having some pain while jogging. The woman who worked there went over how often shoes should be replaced and when to come back. Now I take a lot of pride in these shoes and keep them indoors. I used to keep my running shoes in the garage, and they seem to wear down quickly. I really appreciate the time and energy that was invested in me for me to find the right shoe, and I'm now inspired to continue my jogging efforts.

Good service considering I'm not really knowledgeable about shoes.I walked out with a pair that met my needs at a reasonable price.Plan to go back when I need shoes again.

I walked in after work in my military uniform and I wasn't even acknowledged. Even when I walked out he didn't say anything. When you walk into a small place like that, jeez, say hi how can I help you? The store is dark and they carry old outdated shoes. Small rack. Im used to way nicer stores in the mainland. Service here sucks. I'm Buying on Amazon or Nordstrom and REI from now on. This place return policy is most likely very strict too. I won't be buying anything there.

10-16-21 Ray seems to be running this shop solo. Measuring customer's feet, finding options based on their needs. He is good at spotting visible foot issues like flat feet, swelling, pain, etc.

The person who helped me was Jeff. HUGE thanks to Jeff.The Hoka shoes he recommended for me resulted in a more stable run and zero injuries (whereas the Adidas I used to run with caused me injuries frequently).

One of the best experiences I have had buying shoes. I needed comfortable shoes for walking, and I struggle with pains in my foot, hip, and lower back. The only employee at the time was attentive, helpful, and gave good advice about how to get the most out of my shoes. Suggested insoles that would also help with my arch being flat. I will definitely be shopping here again for shoes. On a side note, I observe some really rude customers enter the store. So here is some advice, service is based on what each customer needs, so if you are in a rush, dont go. With only one customer representative working, mind your manners, this includes body language. If you are that impatient go to Footlocker. Also, dont go in there expecting a deal/sale. This is a very small store that focuses on providing its customers quality shoes, not discounts or Nikes. Nothing wrong with Nike, but there isnt a large selection, so if you know it's the only brand you want or like try Footlocker. Be open to suggestions about insoles.

I was in need for new shoes for physical therapy. The associate had me takeoff my shoes and watched how my feet planted on the ground. He remeasured my sizing and asked if I had prior foot issues to specifically chose a shoe that is catered to me. He also checks if the shoe is in-stock at this location or the sister store. I was able to purchase my extra wide New Balance shoes. A very in style brand atm and offers other brands like ASICS as well. He is very helpful and listens to your concerns. If you plan on buying insoles, please bring in the shoe that you're going to use it with. Quick warning he is by himself so please be patient or call ahead to see if the coast is clear.

Great service, friendly and knowledgeable about the dynamics of the perfect running shoes to prevent injuries. So thankful for the recommendations, because I don't suffer from shin splints or sore knees and ankles anymore! Don't ever buy a running shoe online, always ask a sales associate!

This is my favorite running store by far!Ray and his staff, especially Jeff, are really great at helping runners of all levels find the shoes and accessories they need. And I know Ray has been a big supporter of high school track and cross country runners. Runners HI is the best!!

I visited the store in Waipio and Elle had helped me and was very knowledgeable and gave me suggestions in regards on my new pair of shoes. I would recommend people to go there.