Royal Grove Waikiki

A LOT needs to be improved at this place. Super disappointed at how BAD the cleanliness of this place is! I figured the rooms would look at LEAST like what they have posted in the pictures but they are completely misleading and catfished us pretty badly. Can't complain about the price but this place is just HORRIBLE on the cleanliness part. The front desk was nice and kind, gave us what we needed etc. Housekeeping barely cleaned anything when asked for housekeeping. The glass tables were dirty and not wiped, black pieces of hair on clean sheets, very dirty, disgusting walls, stains, dirty floors, and light switches are not wiped clean. (I had to use a bunch of wipes and clean my two rooms myself! They were THAT bad...) As a former housekeeper, this is just super bad...Only thing I can't complain about is that there was NO signs of bed bugs here which I'm pleased to say! I was worried I'd get them due to how dirty the rooms were but luckily no bugs! I would recommend spending a little bit more money on somewhere else entirely. Stay away from this place unless you're okay with cleaning the rooms yourself.

I've stayed here three times in the last two years and each visit I've gotten a great nights sleep. The rooms have always been clean. It's not a new hotel but it's a great location. They have round the clock staff. They have dairy cleaning if you want it there's a small pool and it's a fair price. If you're looking for something fancier, this is not the place in fact when you get into your room don't immediately judge it. It's a great place. If you're open to what is it what it is you'll find it's a gem.

The hotel was older (not a big deal at all) but there were zero upgrades done to the property. The doors use regular keys and there is not a deadbolt. There is a sign in the room stating that you should keep valuables in the safe... I guess they are not secure in your room. These are items I can look past. Four days into my six day stay, I get a knock on the door while taking a nap. It's room service and she states "room service" and I politely decline and go back to napping. Five minutes later, another knock and someone is demanding I open the door. I thought it was room service so I said "no thanks" and she said "open the door now" so I quickly put on shorts and open it. She said "why are you here, this room should have been vacant as of yesterday" and my response was, "I hope not I have 3 more days" and she demands my name and says she will look into it. I checked all my online booking information and went downstairs to confirm what I have. She greets me very rudely and states that she will have to wait to talk to her Mananger but I was checked out as of the prior day. Look, I understand there are mishaps and errors but the rude tone was not called for. She also never got back to me on if everything was corrected... nor did I get an apology for the confusion. I had to reach out to the chat option on Expedia and even they were not sure what the outcome would be. So I continued to stay there hoping when I got back to my room that night, all my belongings would still be in the room. The room was ok, it did smell like stagnant water but besides that, the lack of upgrades and the rude staff (just that lady, everyone else was incredible), the Royal Grove is at a great location in Waikiki.

Unfortunately, I am unable to edit my original review. I see a bunch of typos in my haste to post with the intention to proofread later. Here is an update and I will edit my original below it just because the typos bother me and I wanted to improve it. Ha ha.I just can't get over reading other reviews of people who were harassed because they monitor if you have guest come to your room. Thank God my friend, who lives locally, could not take off work to come visit me when I stayed here. If any of the hotel staff confronted me about having a guest come to my room it would have ruined my entire trip, not that the poor conditions of the room made it any more pleasant. I have never been to a hotel where they questioned invited guests.This hotel should remove their no guest policy. They should be thankful they even have people tpaying them any type of money to stay in these poor conditions.This hotel is great for the location and I would have considered it mainly for that fact, but their strict no guest policy bothers me.CORRECTED ORIGINAL REVIEW:I'd give this place 5 stars for the location and most employees I encountered. It was so nice to be at the beach in a matter of minutes. There were several popular cheap eats next door (poke, bbq, and musubi across the street, and restaurants with live music along two blocks to the beach.The other reviews that describe the furnishings and room condition are fairly accurate. I was going to choose 2 stars but I read it stood for "could have been better". To be honest, the only thing that could have made this better is if the whole building be condemned and an entirely new building rebuilt.The doorknobs/hardware was loose and flimsy. I did not feel safe at all.There was one wall with smaller curtainless windows up high in a corner. All the lights from the surrounding buildings and street made it seem light a bright beacon that magnified into the room at night which made REM sleep unattainable. At 5am the amplified noises from street sweepers and refuse trucks with the beeping reverse alarm and squeaky trash compactors provided as an urban alarm, which actually helped me get an early start to plan out my day and be out for sunrise and beating the morning crowds. This was the only positive.Throughout my time there I only had the mirror that sat inconveniently high above the bathroom sink. I could only check the decency of my outfit discreetly in public by the mirror covered walls by the lobby.I'm not the type to stay in 5 star hotels, since I only intend to sleep, but it is not possible to have a relaxing night and wake up refreshed at this hotel.As much as I loved, loved, loved the location and the maintenance people and housekeepers, I probably wouldn't go again. There might be better comparably priced hotels in the area.

This hotel falsely advertises to get people to buy. The pictures of the room we were shown were not the rooms we were given. Then, when we addressed this, the lady told us, "Well, those are just general pictures." That makes no sense when people purchase based on what they see. If my room isn't going to look like that or very similar, don't show me. Our room literally had two queen sized beds right next to each other. One with no headboard sitting in what probably should have been the dining area, and the refrigerator was across the room by the dresser. The kitchenette they show is large. The one in the room is tiny. The window was boarded with plywood. They advised us, upon checking in, that the water would be cut off the next day from 9am to 12 noon for repairs. If that's the case, don't put people in those rooms. What they failed to mention is that there was no hot water. After running the water for what seemed to be at least 30 min... there was no hot water. All of this I could have overlooked if the rooms had been clean because honestly, we were in Hawaii to play and were only going to sleep in the room. But no, the rooms were filthy! The sheets and mattresses were all stained, there was layers of dirt caked in windows and corners of the room. There were blood and booger stains on the sheets and other stains on the mattresses and couch cushions. We checked out as soon as we found other lodging. This was honestly a travesty, and if we hadn't found another hotel, it would have ruined our trip.

Stayed here for one night and left early for airport. This hotel has a great central location and they let us leave our bags with them for several hours before we could check-in. They did tell us absolutely no checking in early. The room itself was very dingy and run down. It was quite small and the furniture was mismatched and looked very worn. It also appeared to not be super clean though the sheets had some hairs on them, we just brushed them off and went to bed. The light fixture had bugs moving around in it and the sounds of the street below were extremely loud. Also be aware there is no parking on site but they have a list of other locations. We didn't use the pool but it looked clean and enjoyable. We could see a sliver of the ocean from our balcony. Can't complain for the price and if you're just looking for a place to sleep at night this would be it.

Rude customer service and staff very unprofessional and rude and kicked us out for no reason

I stayed here for a week and a half and just got home a few days ago. I love this hotel and definitely plan to return. Of course it's been around for years and isn't perfect. But for what it is, it's a gem.The Royal Grove is smack in the center of Waikiki. The beach, the International Marketplace, the Royal Hawaiian Center, and great restaurants and food trucks are all within a few blocks. It seems impossible to find a better Waikiki location short of an ocean front hotel, where one night probably costs close to what a week costs here. Yes, it's old and not recently renovated. But personally I found that to be charming. This place felt like stepping back into a Honolulu of the past. I had a large room with a full kitchen (the appliances were well-used, but everything worked and dishes were provided). It was like living in my own studio apartment, and not just staying in a cookie cutter hotel room. My only real complaint are the doors. All the room doors have vent slats in them, which means there's basically no sound barrier between the room and the hallway. Outside noise is expected in a city, but the interior noise every time people passed by talking in the hall did get annoying. But it wasn't bad enough to deter me from returning to this hotel. If a little peeling paint, old lamps, and dust in obscure corners bothers you, and you need everything to be perfect - don't stay here. Please. You won't like it. You'll complain. You'll write a bad review for a hotel that truly shines for what it is. Spend more money and stay at the Hyatt Regency across the street, or any of the other more expensive hotels nearby. But if you're cool with things being a little rough on the edges, you find an old retro vibe to be charming, and you like a great value, you won't do better than the Royal Grove. Staff is super friendly, the place is clean, the rooms are spacious, housekeeping is attentive. And Waikiki beach is a block away.

Pet friendly? They charge a $250 non-refundable pet fee when you check in. Get real. Oh,and that's pet pet. Get real

The check-in time on the website and your itinerary says it's at 3:00 PM. Unfortunately, when I tried to check-in at 3:00 PM they informed me ' Check-in is from 3:00 - 5:00 PM.' And that my room wouldn't be ready until 5:00 PM. If that is the case, they need to preface that on their website instead of advertising a 3:00 PM check-in time.