Roberts Hawaii

Very rude at the counter. Charged $55 dollars for 6 mile ride and took a little over an hour to get here. Never deal with them again! Shuttle driver was great. Counter help sucked. The Lyft driver took my relation to a hotel a block over for $35. Only took them 20 minutes. ?

Pick up and drop off by Waikiki Shuttle was fast and professional through Costco Travel. Hassle free and the attendant was super quick at finding us and giving us a lei! Transportation was fast and furious.

My bf and I had a great experience with Roberts Shuttle service both to and from airport to hotel! Our shuttle was small and both times our drivers were so great and wonderful! We love Georgia!! She is great! On our way back to the airport, our driver was so wonderful too but we were rushing so we didn't get his name, he took the time to bring back my bf's sweater he left on the shuttle. Highly recommend them if you can book them!

Unbelievably rude drivers. They literally had 2 buses blocking the parking entrance and exit to the Ohana East Hotel parking garage for 10 minutes. Had somewhere to be. Let them know. They didn't care. Had to wait 10 minutes. Meanwhile line of cars trying to enter garage. Had 50 feet in front of bus they could have moved up.

James & Juanita we're amazing and so welcoming. This is our first time in Hawaii & they gave us so many great tips & things to do around the island! Def will reuse this company.

Grand Island Tour NOT SO GRAND. I paid well over $100 and all I got was a couple of nice viewing spots with twice as many stops at shops. There is probably some kind of a payoff or kickback system working here. You'll be better off taking one of the less costly tours that only stop at the great viewing sites around the island. The electric bus was very nice, but we spent more time at the shopping sites than all the other viewing sites.

Go support a local person, they think they own the airport telling other drivers to move. Maybe tell your foreign workers to work on their English with their thick accent telling us to move.

Poor customer service and horrible directions for pickup location. Forced me to pay additional money for an Uber to meet bus at another hotel.

Our friend wasn't able to pick us up at the airport and once I saw Roberts express shuttle across from baggage claim, I went over to arrange a shuttle to the hotel. One way per person is $23 so it's $46 for two people with 4 luggages. The employee asked which hotel and after I paid with a credit card, she walked us over to where the shuttle will pick us up. I was surprised she walked us over instead of just telling us where to go. That is so nice of her. The shuttle ride to the hotel was about 30 min and the driver also helped us with our luggages. Again, very nice of him to help us. We did wait about 10 mins to see if there would be other customers besides us before we took off. There wasn't so we got the shuttle to ourselves. So...I should have checked Uber prices first because it was cheaper at the time. However, the service was great and I don't regret using their services. Reliable and easy. If taxi and Uber prices are higher then perhaps consider them as an option!

I want to thank Robert's for my recent extraordinary service. I used the airport shuttle as part of my travel package. It was late at night when I went to my hotel. The driver reminded everyone at dropoff."Don't forget your phone on the bus". Well I remembered my phone but I left what I would call a man purse, or murse, on the bus but I didn't realize it until I was ready to go to bed. I always do some reading on my Kindle before I go to sleep. I looked everywhere and had a feeling of anxiety as I realized that I had lost my bag between the airport and the hotel. I don't usually carry such a bag but because I was traveling, I had my Kindle, some medicine, and sunglasses in the bag so they were at hand on the flight. I called the airport lost and found the next morning and they didn't have it. Then I thought of calling Robert's. The person in the office told me, after I described the bag (it was camo, what else would a murse look like?) they assured me they would bring it to my hotel that day on one of their trips. I was so happy! I had my bag back, thanks to the honesty and kindness of Robert's employees. They will always be a star service to me. Thank you, thank you, thank you.