Rainbow Activities & Tours

We had a large group of people and for some miscommunication one of our family members couldn't go on such activity because of Covid restrictions. This booking agency went out of their way to make it right and some more. Its the second time we come here to book activities around The big Island and they always help us as much as they can. Thanks again to the booking agent that helped us getting the problem resolved and We'll be back soon. Mahalo

Ordered a travel package online and never got confirmation email but was charged for it. Called to double check it went through. The guy who answered was an absolute jerk. He stated that the tour did not exist and I was wrong. Any attempt I made to speak afterwards he interrupted and said "If you do your research you will find that I am right". After trying four times to speak he hung up on me.Called back and got different guy. He stated that the tour did not exist as well. Well. Day before the tour was supposed to happen they charged me again for it and I finally got a confirmation email and phone call to confirm my details.I talked to their Customer Service again and they stated that yes the tour did exist and I was on it but they only charged me once and refused to give me my money back for the second charge.Ended up full on canceling the tour and had to get my bank to do a chargeback in the card to get my money back.Will absolutely never reccomend them to anyone. I hope no one ever has to deal with their supposed customer service as it is some of the worst I ever experienced.

We spent half the day looking for the best deal for parasail. All the tourist magazines say $20, $30, $40, etc. Depending on how high they take you but there are hidden fees so add an additional $10 to everything you see. We went with Hawaii tour & travels cuz they have the best prices for parasail at 600ft BUT what they don't tell you is your time in the air is only for 5 minutes! They advertise a 2 hour adventure and you only get 5 minutes in the air. The rest of the time is spent getting there, instructions, boat ride to the sail spot etc. Kids had fun but a disappointment and not worth $37 (advertised $28.99).1 star for cheapest price1 star for kids having fun1 star because the guy was pleasant

There's no sign outside indicating that this is the tour company. (It's the bottom floor of the building.) But it's ok, the prices are great. We were going to book a Diamondhead tour but the employee suggested that we just take the bus over there to save money, which was really nice of her. We appreciated her honesty. We've come here for our tours/attractions for the past few years now. (It's a short walk from Kalakaua Ave.) Like I said, the staff is great. The ad is in bright yellow in the "What's On" Oahu booklet. Any three activities from $89.99 for the following: Grand Circle Island Tour (definitely recommended for all 1st timers- we did it), Sunset Dinner Cruise (did it 4x), Pearl Harbor & City Tour (did it), Society of Seven (saw it), Hanauma Bay Snorkel (did it- 4x), Parasailing (did it), Jet Ski, Waterfall Hiking (did it), for Germaine's Luau (add $17) (went to it). Also check out pricing for "Combo Savings" ranging from $52.99- $149.99.

The coupon book's price can be a little misleading because they don't include tax in the advertised price, but it's still cheaper than most of the other tours without the bull crap. They have smaller vans, so you get more bang for your buck. Our tour guide, Cousin B, was funny and informative. Remember, don't forget to tip your guide.

I called two days ago to book a Pearl Harbour/city tour from a pamphlet, which indicated the tour I wanted was from 0830 to 1330. I called once to query the tour, and a second time to book. Both times, the agent advised that pick-up was at 0845. My wife was listening as I made the booking. I requested a payment receipt and confirmation of details (in case this was a scam) by email. I got the confirmation, but no receipt. Last night, I checked my email and found the pick-up time was listed as 0735-0745 (much earlier than was booked on the phone. I checked the website and Facebook; no tours were listed as beginning earlier than 0830. I called both numbers for this business (3 times); no one answered, as the business does not even open until 0800. Based on all these factors, I assumed what the agent told me (twice) was correct, and what was written in the email was wrong.While eating breakfast, I got a call from a driver at 0745, asking where I was. I explained we were just finishing breakfast, and that there had been some confusion. He could not wait, and I agreed to take it up with the office.I called the office promptly at 0800. I got the same agent as made my booking. He was immediately smug, arrogant and rude. I explained to him, tersely, that I would not accept this. This was a matter of clear miscommunication. He offered me a tour on Monday, but we could not attend as we are leaving that day. He then told me I would not be getting a refund.This individual knows he made a mistake in quoting times to me that were incorrect. He acted like an arrogant buffoon, and demonstrated absolutely no customer service or human interpersonal skills whatsoever.If you value customer service and want to be treated with even a modicum of respect and decency, stay away from these folks!

I was also skeptical when I arrived at their office and would be easy to miss. Luckily Google Maps helped me find this place.We booked the Majestic Circle Island tour. The lady behind the counter told us that if we paid cash, the cost would be $2 cheaper. We paid, but was short a few dollars. She told us that it was okay and we could pay the driver. The Tour:Pick up was nearby at the back of the Hyatt. It was chaotic as MANY other tour buses stopped there for pick up. Our bus arrived at 8:30 am and we were off at 8:55 am. We were supposed to leave at 8:40, but one no-show delayed us. Our driver was a nice older Samoan man. He called himself 'Cousin A' and called us all 'Cousin B' - made it really easy to acknowledge him. During the tour, he made the trip fun by joking around with us cousins. He address us with 'Hey, cousin...' at each point of interest. The day that we went was a downer. It rained most of the day and visibility was low. We saw a lot of beaches along the way, but mountains were 'white-outs'. The major stopping points, our driver allowed us to stop 10-15 mins for pictures and snacks. Lunch was not provided, but our driver brought us to a shrimp place along the highway. Fresh shrimp out of a styrofoam container. The tour ended at 4:30pm.The bus service was provided by Explore Hawaii.

My family went on the Grand Circle Island Tour today and I can't speak more highly of our experience. I don't think you could beat this trip, especially for the price (about $45 including tax). You stop at many major spots all over the island with great photo opportunities and just overall beautiful locations. Our driver Brian (or Cousin B as he calls himself) was wonderful. He was extremely knowledgeable, humorous and made the tour unforgettable. Also, even from our first phone call to reserve our spot we were only treated with the greatest care and the man who helped us sign up was very upbeat and made the scheduling hassle free. I highly recommend this tour and company.... definitely check them out!!

I came here based on the two positive Yelp reviews. My experience was not as positive.The lady behind the desk was polite, but certainly not friendly. She told us about two different circle island tours. She told us the shorter one returned at 4:30 and that was $28 (not the advertised $19). The longer one returned at 6:30 and that was $54. She kept pushing us to do the more expensive tour, but I had a bad feeling about it and we wanted to be back at our hotel in time for a luau at 5:30PM. We booked the shorter, cheaper tour for Sunday. We also booked a snorkeling tour for Monday. She booked both of our tours for the same day! Luckily I caught it and she corrected this. I found this to be pretty careless, but people make mistakes. I am really glad I happened to catch her mistake, since I was chatting with my hubby at the time and wasn't really paying attention to her.The real problem is that the two separate tours she told us about was really one tour. All the people that upgraded, get dropped off at one place while the cheaper tour goes somewhere else. I am soooo happy we did not upgrade, as people came aboard pissed they paid extra for crap. I felt relieved that I listened to my gut and not that ladies hard sale. She flat our lied to us. Since we had a combined tour, we did not get back to our hotel till after 6:30!!! We were told we would be back at 4:30. We told our driver and he informed us he had some issues with this travel agency. Luckily he was pretty cool and we had a decent time, but I would never use this agency again. Luckily, the hubby and I had yet to purchase the luau tickets since we were not sure how tired we would be post Island tour. If we wasted $100+, I would have been livid. BTW-People literally left our tour livid and got dropped off at the public bus stop to return to their hotel. The hubby and I could not wait to get dropped off back at our hotel. Skip the circle island tour and relax on the beach!The only reason they are not getting 1 star is because the tour people did show up.

Cousin Eric was a great tour guide, he made us feel like ohana and also called everyone on board "cousin". He made sure that everyone was comfortable. Good tour for the price, about $45 with tax included. He took us to this local spot where we could see the turtles, best part of the tour since most tour buses only drive by. He also took us to Fumi's Shrimp Farm, which i actually like better than Giovanni's. Definitely got my money's worth. Highly recommend!