Pearl Harbor Website

This is by far the worst customer service my family has ever received. After booking through this company for our parents 40th anniversary celebration/family vacation we contacted them (after no contact from them) to confirm flight information only to find that we did not have seats on a flight the next morning. This tour (we paid in full weeks in advance) totaling over $1200. Including airfare and transportation was the highlight of our parents vacation. We still have not been offered any kind of apology. We will be contacting the BBB in the morning and await a full refund.

Worst experience ever. What started as a typical tour turned bad at the end. We were told to arrive at our pick up spot at 1:30. We were at the Missouri battleship and left at around 1:10 but it took 15 min to wait for the bus and nearly another 20 to get back to the pick up spot. We were about 20 min late. It would have been nice if our driver told us what time we should leave the Missouri or given us a call asking where we were. Instead, he was gone. We called the Co., and to spare the details of a useless 10 min conversation, we were told with our two young kids to find a way home on our own, everyone is on time for these tours. Wow, what a great way to do business.

very good tours remember to leave all bags in your vehicle or you pay$4 to stow your bag for the day Also if you are a veteran bring a vet ID for discount. Well worth the price, Great day!

I had been to Pearl Harbor before, but this as my boyfriend's first time so I wanted to make sure it was great. We booked the Pearl Harbor and North Oahu tour with Pearl Harbor Website, through Groupon. KC Cousin was our guide/driver to Pearl Harbor and he was fantastic. Super nice, polite, and full of great Hawaii info as we drove to our destination. Once we were at Pearl Harbor, you were kind of on your own to do as you pleased- which we enjoyed. After Pearl Harbor, we met up with our next driver who texted me promptly to let me know he was there. Apparently no one else had booked the tour that day, so we got a private Mercedes van tour around the North shore with John, and it was excellent. He made a few stops (even one at Starbucks so I could get my fix!) and showed us a lot of the things that you would never know or see in Hawaii without a tour like this. I recommend this company, and KC and John 100% - everything was superb!

The best experience and Bree our guide was so great! I love her Hawaiian spirit and knowledge. She made the entire experience fabulous. I highly recommend this tour and it was a bargain.

I am an avid traveler and have experienced many private tours. Uber and simply purchasing my own tickets would have been a better way to go. This company's website is highly deceiving. Customers are on their own for these tours and my family did not receive any useful World War II information from a guide or even from the driver as I had expected. The company provided nothing more than transportation and the tickets. Even then, there was an error with my tickets which caused a delay to our day. I called the office to seek clarification and spoke to an unhelpful and rude gentleman. I simply asked if we would have a guide with us, and he said 'no,' followed by a 'first of all ....' First of all? If you are looking for value, just take an Uber and get to the visitor center early. I could go on and on, but the bottom line is that I was beyond disappointed and would not recommend this at all. Horrible.