Pearl Factory

TO BE ALERT this store buys multiple items. My mom asked the price verbal , the lady said $60 for stud earring. But when she bring up receipts is $79.99 and also pendent the lady said is $75 but she charged $89.99. I stood next to my mom I knew that she overcharged and asked her. She changed the topic and tried to give free one oyster and I didn't want to ruin my mom experience family trip. So I stayed quiet. Overall, don't go to this place unless you like to pay overcharged prices.

What a way to ruin the end of our Hawaii trip. Walking by the mall we came across this scam shop. The poster said $15 for pearls in oysters, we knew he wouldn't be giving that pearl in a pricey jewelry, but just a fine ring or neck piece would have suffice. The guy was like if you select a ring I will give to you in 5 min en all. Mind you this is prior to when we opened the oyster. When we did he started showing his true colors, he gave me the ring measurer to know my ring size & said, "ohh this ring size it will take 1-2 days to get mended & all. We decided to go for a neck piece instead. He showed some pieces worth $400. Yup.For a few minutes he went to other side of the shop took our pearl, we were just having a talk & the guy changed the pearl. It was a pink pearl that we got off the oyster, it was silver when he bought back, keep an eye on your pearl.The pearl had crack lines on it. My better half got into a brawl with the rude guy in the end, we just asked him to give the pearl, he started making faces. When we said we will right about this on review he said yup go ahead even I will write that " you guys did not want to spend any money & came here", Yeah, people come to Hawaii spending hundreds but cant spend $16. Do yourself a favor & don't fall in this scam.

My daughters and I enjoyed the experience. I just wanted for my pearl to have a really simple pendant clasp but daughter#1 ended up buying me the Ohana pendant as a birthday present. They also bought pendants and a bracelet for themselves. A little pricey but I guess it was worth the fun and excitement we had during the whole process. It sure was one of the highlights of our Hawaii trip. Mahalo!

Christina and the team at the Hawaiian Hilton village Pearl Factory went above and beyond to help me fix my pearl ring I purchased here many years ago. Christina was so accommodating and told me my options, and made everything happen within a very short timeline. I will forever be grateful for her for helping me fix this precious ring I've had, and for restoring it back to its previous perfect condition!! I love the Hilton Village Pearl Factory location!! They gave me back my precious!

ALOHA AND HELLO!!!!! thay is the first thing you hear if you stop by this kiosk looking at their jewelry. You are greeted with the most energetic people working there, and they start telling you about what they do and offer. They tell you that your oyster is only $17, and you get to pick your oyster, and they open it up for you. But what they do next is kind of shady or over the top. They start listing their highest priced casings for your pearl, which was ridiculously overpriced. From a $17 pearl to a $900 gold casing with a gold necklace. I talked them down into a cheaper option because I explained that it was too much, but Chris, who was the manager that helped me, didn't even try to hide her disappointment. It was pretty off setting at that point and didn't even want continue doing business with her. She did lighten up right after I suggested her cheaper options or risk losing a customer. Overall a nice first time thing to do for someone important in your life but just be prepared for a little ride with the workers.

Pricey, but it's waikiki. Bought two diamond turtle knecklaces for a memorable 5th bday!!!!

If you want to buy a pearl here and engage in the fun, just walk away with the pearl and do not get tricked in to buying anything else. They will tell you that they have jewelry for the pearl starting at $59, and then the first ring they show you is $899. The gentleman working the booth the day we went was a very smooth talker, but don't get caught up in their scam.

This was so much fun! Picked an oyster and cracked it open to see which pearl we got. The staff was so much fun we went back several times just to say "HI!". Anyway, I bought the pearl and had it set in the sea turtle setting for my boyfriend and we are both very happy with this piece. If you want something fun to do and want to put a big smile on your loved one's face then go see the folks at the Pearl Factory kiosk in the Hilton Hawaiian Village. You'll be glad you did!

HIT OR MISS...Mixed review: Depends on who is there behind the counter. IF MAUREEN IS THERE absolutely! Go ahead and work with her. She's a great!!! but anyone else... skip this stand. We went 2 times. There was a sign for $17.99 for an oyster. The first time my son (11) had an amazing experience with the fan fare of opening the oyster. MAUREEN was AMAZING and kind to my son. Gave him a memory he talked about non-stop. When we were shown the options for setting the Pearl he wasn't a fan of the options they had there so we considered a Pearl cage, prices ranged from $50-250. So note that it the cost will be at least that much unless you buy a prepackaged oyster (see below for more on that) The second time we went, my son was was excited to share the experience with my daughter (16). It was our last day and we were headed to the airport but had time. We waited for them to open store, my daughter was so excited to share this experience with my son they had talked about it at breakfast. When the oysters were out out she started looking and the woman behind the counter (different from evening) immediately said to us if you're not planning on buying a setting that runs at least $60 you can't get an oyster. We don't make money otherwise so we stopped doing the oysters unless you pick a setting first... but I can sell you the packaged oyster for $25 and you open it at home. A couple of things to note. My daughter probably would have loved the Pearl cage options... and I understand that a business needs to consider its bottom line. We probably would have gotten a setting and Pearl. However, the tone in which it was said was annoyance like we were a burden to have been waiting there at opening. I asked since my daughter wanted to see the Pearl before committing to a setting if we bought the packaged Pearl could we open it there for the experience and she said no "company policy" it's not me my boss says no we can't. What she, her boss and company policy fail to realize is that this is the generation that will remember this and share with their friends for years to come. What could have been an amazing memory turned into a bitter end of our vacation. The thing is I remembered the oyster pearls from when I was in Hawaii 40 years ago and I had the experience so when my son did it- it was full circle. THIS IS A JEWELRY STAND... it's not about the oysters/pearls. They are not there to sell you the experience of finding a Pearl in an oyster. They are there to sell you jewelry. The oyster is for you to engage in buying a piece of jewelry that is pretty. Maybe overpriced but still pretty and enjoy the process. Only if they are in a good mood and want to be there. The reality is that everything in Hawaii is expensive and you know that going there and you plan for that. What you don't plan on, is the service while it isn't down right rude- it's definitely not polite or friendly. This wasn't the first time during our trip that we ran into annoyed and unfriendly locals. The odd thing is the most polite and friendly people living in Hawaii were actually transplants.

I purchased a pearl for $17.99. I was so excited, I really wanted to buy a pearl in Hawaii. I got a beautiful pink pearl, had it set in something that was expensive for me, but I was in Hawaii. The man put it in the pouch while I signed the receipt. He handed me an envelope and said everything was in it. I took his word for it. The bag never left my sight. But later, when I went to look in the envelope, the pouch with my pearl pendant was nowhere to be seen. I went back, and the guy said he put it in the envelope. I really don't know what to believe, but going there was one of the most expensive mistakes I ever made.