Park Shore Waikiki

Locals, you've passed this hotel. It's across the Honolulu Zoo next to Tucker and Bevvy. It's easy to miss because it has a tiny driveway, and the hotel doesn't take very much real estate compared to other nearby hotels. It's an old hotel that has been newly renovated within the past couple of years and it was the perfect place for a staycation.The only parking option at this hotel is valet. Upon arrival, we were greeted by August, who was friendly and helpful. He asked us if we planned to leave using our car anytime soon so that he could park our vehicle in an accessible place, hence, less waiting time for us. At the front desk, check-in was quick and easy. Chevas, one of the Guest Services Managers provided us with our room keys and pool/beach towel cards. They sent text messages throughout our stay to check-in on us to see if we needed anything. The texts weren't annoying spam-like messages, and it wasn't intrusive, nor did they go overboard. We had the perfect view from our corner room with one side giving us a nice view of the hotel's pool and Diamond Head, and the other giving us an unobstructed view of the ocean and Waikiki Walls, a popular spot for spectating surfers, swimmers, and volleyball games.In the lobby, there is a direct door to one of the dozens of ABC stores in Waikiki. Around the corner is a Starbucks, Tucker and Bevvy, and Lulu's on the second floor with a balcony view of the beach and zoo.Park Shore is doing their part to lessen their carbon footprint and has done away with the single-use toiletry bottles. They have their own brand (Olu) of refillable bottles of lotion, hand soap, shampoo, conditioner, and body wash fixated to the bathroom walls. Our room also had all the standard stuff: Keurig machine, mini-fridge, microwave, safe, and balcony. Each morning, there is coffee service available in the Korner Pocket. Named accordingly because it's a small lounge next to the lobby that has a pool table available to guests. There is a serve yourself cappuccino machine and cream and sugar in the Korner Pocket. If you like coffee, please do yourself a favor and buy some from around the corner. I did not enjoy this coffee one bit.The pool is tiny, but there are ample lounging chairs, benches, and cabanas. The cabanas are free to use, unlike the larger resorts we're used to where you have to rent by the hour. Lulu's Waikiki, the restaurant next door provides not only room service, but poolside delivery. Overall, enjoyed a nice stay at a low-key hotel where customer service was good. Would I return? Wouldn't be my first choice but certainly not my last.

ROACHES + BEWARE OF FRAUDULENT CHARGES ON YOUR CARD WHEN STAYING HERE. We recently stayed 5 nights and we were returned guest booking directly. Our anniversary trip was turned sour when we checked out and was given a surprise bill of $500 for smoking when we did not! They have a silly smoking detector claiming we smoked during the morning hours of the day we are checking out! For starters, no one called us to warn us about the charge and the front desk + manager has zero customer service. We explained to them we were sleeping at that time so how could the detector go off? We asked the front desk manager to go check the room and he will see that it is in perfect condition with no evidence of smoke. He declined to do this and totally ignored our REASONABLE request to resolve this issue. They were not understanding at all and was given a generic script to explain why they weren't going to waive it. Being in the hotel industry myself for over 10 years I am truly shocked how okay the front desk was with me leaving unsatisfied. As a former General manager, I would not recommend this hotel any longer. I stayed at many hotels with lots of problems before but I would always return if issues are resolved and most importantly that the staff is genuine and do their job to take care of the guestsWhy would we smoke the very last day and risk being in trouble? We didnt smoke in the room at all, but suddenly there is smoke detected in our room on the day of check OUT? Sounds like just a desperate way to make a buck. It makes for a sour experience because now I have to dispute with my credit card company. Feels like a slap to the face after spending thousands of dollars and tipping every team member along the way.Other reasons why we would not return:- the lobby is deceiving. The rooms are extremely dated- no service everyday and took over 30 minutes to get towels delivered - roach found in our bathroom and was told it's a normal thing to happen. Just wow.- seen staff members smoking their vape in the halls- right infront of the busiest street with homeless at night causing fights. Do not stay if looking for peace & quiet. - water in shower was always cold. Had to wait 10 minutes for it to finally get hot.- staff is not trained on how to take care of guests when problems arise and extremely dismissive.

I did enjoy my stay!The Pro:- right across Waikiki beach , zoo and a beautiful view of the beach and diamond head.- ABC store downstairs has everything - staff is friendly and service is great The Cons:- Old hotel rooms, not very nice- pool closes at 7pm- pretty expensive for what u get, then u get hit with huge resort fees.- no self parking, valet only which should be cheaper for guests but it is what at isI won't be running back to ParkShore, I just expected more for the price.

Location, location, location. You are right across the street, ABC store downstairs, mediocre but handy sandwich store downstairs. The rooms are very small but clean. Short on amenities like a chair or couch in the room, no real desk. Gym was ok But uncomfortably small for more than 1 or 2 people. Older but clean and comfy. Somewhat noisy due to adjacent hotel. Good for small family, not the best for business travel. $50 parking valet per day and $50 resort fee.

I have been on many different islands and I am willing to pay what I need to pay to be in the heart of Waikiki. This was the perfect hotel for myself right near the beach and easy to walk around. It was clean. It was in the heart of everything and it was right near the ocean I could literally, jump into the water go back to my room and shower and then go out to eat. Hawaii is going to be expensive, no matter what I am grateful for this place

Was a cool spot but not anymore. (Front desk is fake nice) don't have a problem or it won't be solved. Got a bug in the room? Towel by the door is there solution. Hot water taking 5 minutes to heat up? Just let it run. Smells like smoke and bums outside in the morning and night. Super loud! City noise from 6am till 10pm. Also to cap it off, if your neighbor is smoking or you have the door open they have a "monitor" that detects nicotine and smoke so they charged us a smoking fee on our last day (check out day at 11am) because it set our alarm off for less then 10 minutes (they have a graph apparently) yet we were there for 5 nights and never smoked. Also there staff is smoking vapes in the stairwell and they don't seem to mind that at all so just do your research. Cool valet guys and housekeeping is great. Front of house could use some training on hotel services and common sense.

My husband and I love staying at the Park Shore every time we are visiting. The location of this hotel is perfect. We always have the best views of the ocean with nothing obstructing our view. The hotel is right across from the beach. Everything was pretty convenient. You can walk the strip to have dinner or go out and shop. There is a Starbucks and ABC store connected to the hotel. With our ocean view room we had the best view for sunrise and sunset. I promise it will be the best sunset you will ever see. Our room also had a clear view of Diamond head! The staff is always so friendly and helpful. The only downside is the parking. It is valet only.

I cannot say enough about this hotel. In particular about one of their managers named Travis. I am the mother of a young woman who graduated from college recently, worked very hard and saved for a special vacation at this hotel. I called the hotel and asked for a manager. I got Travis. I explained that I wanted to make sure that my daughter and her friend had a wonderful time and that they were safe. He bent over backwards to accommodate my request. I will never forget it. This place goes above and beyond. My daughter called me that evening telling me if her vacation only lasted one day. It was already perfect and enough.Thank you, Travis and thank you Parkshore Waikiki.

The noise here is unbelievable. The homeless hang around out front across the street screaming and yelling The hotel started at 6 am blowing around the pool. There is no peace here

Top rated hotel here in a special place in Waikiki. The staff was wonderful, friendly and helpful. Everyone was totally professional. The place was clean.An excellent spot to spend time relaxing, I will return. Thank you for everything.