Pacmed

Amazing experience !!! Keith, the owner helped us with respiratory supplies, humidifiers, and other things we needed. He even brought out the 2 humidifiers so we could listen to both. We learned so much from him in just a few minutes. He has 28 years of experience and is a wealth of valuable information. He is a powerhouse of experience and tremendous gift to our community. We'll be back to get more equipment from him. He and other workers had great customer service, totally compassionate and HELPFUL

They are full of lies. Never trust them anything over conversation. You want everything in black and white. After saying they did have inventory of new scooters for over a year, they sold me an used scooter and said that it was like new, came with warrenty and they just charged my insurance and I didn't have to pay my copayment to them. The scooter stopped working after a year and they spent a year replacing batteries and battery case (charging my insurance). They just never wanted to acknowledge the scooter had issue. Now they lied about the whole situation. They said they never told me I didn't need to pay copay because it's an used scooter. They also claimed the warrenty expired and if they were to fix it, I had to pay the outstanding copay. I made complaint to consumer protection but I didn't have evidence of the conversation so they couldn't pursue the case. I left with a broken scooter and had to wait 3 more years before I could get another one. They are in the business of helping people that are struggling in life health wise. I don't understand how they can be this senseless.

I really appreciate how friendly, and more importantly caring this company is. I've never had someone contact me first to make sure my order was correct and delivered before I ran out. The owner, Keith, answered all my questions with genuine care, and although it was closing time he didnt seem impatient and even helped me beyond what I was asking. His staff also have that same work ethic, and people dont give them enough credit, IMO.

too bad there's no -1 in star rating. poor customer service courtesy of the extremely rude and unprofessional "general manager" by the name of jb who will surely single handedly run this business to the ground in no time! don't come here. you've been warned!

After over a year of of trying to work with Medicare and Universal Med supply (the company that filled the prescription for my husband's scooter) to get the battery for scooter supplied, we were referred to universal med supply by our PCP. Ivan from PAC Med was very friendly and helpful. With his persistence he was able to get the insurance to a cover the cost of the battery and got it replaced! There was no run around or anything like I got with Universal Med Supply as it turns out, that company treats a lot of Hawaii customers that way.Thank You Ivan for you persistency and hard work I'm getting things done! I gotta say PAC MED is awesome and will work with everyone. During my search for a local company to help me, I found that there were companies that won't even service equipment that came from Universal! Thank you PAC Med, you are a blessing! If future med supplies are needed I will be sure we are referred to your company

Terrible customer service. Terrible overall service. Our 2 year old son uses a pulse to monitor his oxygen levels 24 hrs a day. Of the last 24 pulse ox cords we have received in the last few months, 18 of them have been defective (As in they wouldn't even turn on when plugged in). This is life threatening for our child. They have been so incredibly rude to us, stating they were "forced" to be the medical supplier for our child (who is on hospice care). This was so insensitive and unprofessional. They are a terrible company to work with, and I dread having to communicate with their office monthly to fill our medical supply needs.

Worst Place Ever!!! No Customer Service and the Owner Keith is a Crook. He does not answer any question NOR does want to come out of his office and answer questions that his workers don't have answers to. Zero stars should be their store. Been waiting for him to order a scooter for months. Now he is asking for down payment, they don't follow up and nor do they answer phones. Same excuse when we go down to the warehouse that he is waiting for approval from insurance and then try and offer a broken scooter that someone returned. We stopped calling and emailed him and only twice he responded to email after 2 months. ABSOLUTELY TERRIBLE PLACE OF BUSINESS!!!!

Zero stars should be an option. These people are so unhelpful. Been waiting for a wheelchair for months. They give you the run around and if you leave messages, no one bothers to call back. They keep saying they're waiting for insurance to approve, when we already have a letter of approval which they were cc'd on. Dealing with them is Just plain awful.

They lost my prescription for a scooter twice. Waiting three years, having trouble getting around after my leg amputation. Find another company that respects and cares about people.

This company has no business making or adjusting orthotics (custom insoles).The owner of the company appears to have a degree in bio-engineering, but if he does have knowledge of biomechanics, he has not passed this knowledge along to others at his company. I received a prescription for an adjustment on my custom orthotics from my podiatrist and was directed to go to Pacmed, a local company, which I was excited about. I went to Pacmed six different times for three different adjustments. In the end, Pacmed basically butchered my $300 custom orthotics and made adjustments that did not demonstrate an understanding of the basics of orthotic insoles--that minute changes in insoles impact biomechanics all the way up the skeleton. The first featured a circular ridge in the middle of the metatarsal. The second pair which was supposed to have a "metatarsal cut-out" (per the prescription) had been shaved down so two insoles were no longer the same height. The final adjustment had a ledge across the middle of the orthotic where the hard plastic of the custom orthotic met the front of the foot insole. I wore these yesterday while walking, and experienced severe knee problems as a result, something I have not experienced with over the counter insoles with a smooth insole.