Pacific Marina Inn

Worst customer service let alone these woman employees are very brutal and mean. These are Polynesian woman who look like men. The manager who weighs about 400lbs yelled at me. I was intimidated by her. She almost look as if she did sumo wrestling in her days. What ever you do skip this hotel. These woman have attitudes as if we owe them anything. There miserable high schooldrop outs whom still live at home with there parents. The hotel rooms are terrible. All the woman in the office look so miserable. Sometimes being over weight can make life hard but also exercising can help make your life happy and exciting. I think that's what all these woman that work at pacific marina inn need is some love, attention and a cardio machine. I know for a fact they never ran on or used a one in their life. Ladies, go exercise. Ua ova le lapo'a okou muli.

I've been staying here for years. My last trip was just a few weeks ago. I appreciate the fact that there is now a fence around the parking lot - a new addition since my last visit. Parking is tight, especially in the evening, but the front desk / security is willing to help find a space - even if it's at the restaurant. The front desk staff is friendly. The shower gets hot - the water pressure is very strong. The room is comfortable enough to get a decent night's sleep. There's always coffee in the lobby and the little hotel store ahas a variety of things available to eat/drink. You do have to pay cash/card as they will not allow you to charged to your room. Conveniently located close to the airport.

This hotel is the worse I've been in... for the money it's not worthed. The AC is a window unit With a trash can outside, under the AC unit to catch dripping water. Be your own bellman, get your own bag, the only thing that's ok is probably the parking, compared to downtown Waikiki. The upgraded room is a joke... and the asking price? Don't go by the pictures online... what a mistake that is. This is a hotel that still has jalousie windows, circa 1950s... and the nearest anything is miles away. This is just us checked in. .. and we are here at 4 nights? The only thing is this weekend is the Honolulu marathon, expected over 35,000 runners... do not book this hotel based on the pictures online... it is nothing like that

Jan 10 - 16, 2024. 2 twins. This is a 3 star hotel, my second time staying here. First time was in the early 2000s and I thought it was an ok stay back then. This time around, I made sure to be more observant and to take in the entire experience. Upon arrival, I went to check in and Filo helped me. Filo was informative and courteous, she made the checking in process so much easier! (I had 2 reservations and Filo made sure to note that I'd like to stay in the same room and also explained what I needed to do to make sure things went smoothly - I appreciated her help!).Our room was exactly as described on the website - small room with 2 twin beds and a bathroom. No frills. Although I wished they'd have put a sitting chair in the room for, you know, sitting. lol Parking is onsite and free! I'd advise that you do not stay out too late or you may find yourself looking for a parking spot - I found this out when my son and I returned after 10:30 pm and ended up having to park along the side of the building (with the help of hotel security, of course!) If this happens to you, make sure you go to the office so that the hotel staff or security can help you out. There is an onsite pool and it's beautiful, except it was open for a day or 2 during my 6 night stay. Why, I don't know and didn't ask because I didn't plan on using it. So, if the pool is important to you, ask about it. There is also a restaurant onsite, the Lagoon Chinese Restaurant, which I've heard (from locals) is good. There is also a bar but I didn't note the name.Overall, stay was good. Service was good (be nice to the cleaning staff and they'll return the favor!). In fact, every staff member I interacted with was nice and professional.Recommend? Yes, especially if you're looking for inexpensive accommodations. I used to live here and this hotel was in prime location, easy and fast to get anywhere - waikiki and East Honolulu, as well as the other side of the island, Waianae, etc. Also, I loved not having to pay $40 a night for parking as I did in Waikiki, or driving around in circles looking for parking. Return? Next time I'm in town, YES!

Everything from the time I called in last minute check in date of and pet friendly! The hotel I believe have been at the lagoonFor ages, passerby and going to the Chinese restaurant in the complex of the hotel. I decided to call on behalf of my 92 year old mom will not be able to away from home during the prepping of the fumigation. Luckily there was a large room availability for three adults and pets. I consulted with the staff about my situation of our capture of our ‍ a tall security man enters the convenience shop he helped us with getting a long stick to capture her to her cage. Hubby took her home. We spend our one night in comfort! The television we had no idea on how to change channels so we left on as is. To my surprise next morning I saw an oldie "The Monkees" 3-4 young lads that I was in their fan club in my junior high school years mid 60's! I'd like to go back again to stay to swim in their pool... staff all friendly and the bar lounge next to lobby awesome we had our happy hour welcome text message we went to have one drink before our dinner at our favorite Chinese restaurant. They also have an outdoor sitting area with a fireplace cozy quiet garden area. I highly recommend either short stay or transitional passengers from the airport they have their own vehicle to pick passengers.

If I could give this place zero stars I would. First room still had body hair in the sheets. They moved me rooms and the next room was dirty, wires hanging out, peeling paint, dents in the walls and just overall in extremely poor condition.

Better than what I expected ! Pacific Marina Inn was my saving grace after an epic trial with Mokulele airlines. We were treated with genuine hospitality from pick up, check-in and check-out. All staff were all nice and honest. They may not have the best of the best facilities but they have everything you'll ever need. At the lobby, they offer free coffee for guests (which is a 5 star service), they also have mini grocery store that is open 24/7. Our room was ok (again, not 5-star) but it has TV, Wifi, microwave, fridge and the bathroom has all the sustainable amenities like lotion, body wash, shampoo etc. I am shocked to see that they have low stars but if you look into it; this place is worth it considering the price you'll pay. Better than other 3-star hotel brands for sure. Great job Pacific Marina Inn, you guys saved my 25th birthday. Thank you so much!

It's a no frills hotel close to the airport with a shuttle - exactly what I wanted. The lobby is nice and they have free coffee. The staff were friendly and the shuttle was prompt. Check-in was easy. Our room had two large beds, which was perfect for us and the kids. The rooms have definitely been there a long time, but they felt clean and were in decent shape. I'd stay here again.

Staying Pacific. Marina inn excellent customer service eg. Gen and Tati..clean comfortable Rooms thank you so much Anna Collins. AUD

A cpmplete dump. Stay away!!!! And if you book through expedia or another third party they charge exorbitant fees almost doubling the cost if your stay. Worse experience ever.