Pacific Craftworks

Go to Pacific Craftworks if you want high quality custom made cabinetry and high quality and fast service at a lower price than the big box home stores! I wish someone had given me this tip before I wasted several weeks of time and energy at the big box home store without getting any results nor refund for the kitchen design fee they charged me. Mena at Pacific Craftworks was able to produce preliminary designs for my kitchen remodel after only one 1 hour meeting after I gave her my measurements and description of needs and wants! They didn't even charge a design fee. She followed up with an in home visit to confirm measurements and then produced a final design and quote. Order was produced in Vietnam and shipped expeditiously. Pacific Craftworks even offered installation - they did an excellent job and was completely done in 5 days. I'm very pleased with the outcome. Their showroom is located near the airport where you can see their cabinet options and be sure to ask for Mena!

We are underway with a major renovation of our home in Kaneohe and envisioned a carved wood entry door. After searching online for weeks, I saw Mena's doors on Facebook Market Place. We went to Pacific Craftworks showroom and were very impressed with the quality of the doors, the cabinets and reasonable prices. We order a custom mahogany carved door in January and received the door in the time frame given. We are happy with the service and quality, highly recommend this business

Mena and the whole staff at PCW was so easy to work with! She was very knowledgeable and very responsive to all our questions and needs. We were getting crazy outrageous prices for our doors and Mena found us beautiful wood doors for our new home. We couldn't be any happier with her service and quality of doors! I would recommend anyone to work with Mena and PCW!

We had been shopping for months for new kitchen cabinets. Pacific Craftworks had solid cabinets, and that's what we had been looking for for a long time. We got the upgrades (crown molding, soft and self-close hinges, glass door, magic corner). I worked with Mena, she is intelligent on the design and she gave us much helpful advice. She told us how to save money in the kitchen by the design and finally, we had a great deal from her, much cheaper than Home Depot. We had just bought new major appliances (dishwasher, refrigerator, range) and a granite-composite sink.... Pacific Craftwork's crew installed everything PERFECTLY!!! They even mounted our new microwave/range hood, straight out of the box. I couldn't be happier with how the project went!

Purchased kitchen & bath cabinets, and a built-in buffet cabinet. Superb craftsmanship from cabinet construction, finish and installation. Very precise measurements and specifications taken by Mena and drawn up on easy to understand plans. Review and changes were quickly accommodated with professional assistance and recommendations as needed. Cabinets cut and assembled in Vietnam and delivered within 2-4 months time. Installation by in-house team was efficient and precise. We had to have toe-kicks redone for installation of removable brackets and that too was professionally accomplished. These are not your run of the mill big box store or 'made in China' cabinets. Various selections to make for hardwoods, design and finish - this is truly custom cabinetry at its best. The quality justifies the price. Go with the in-house installation crew and plan ahead as to not rush the install. It's worth the wait. Thank you PCW for fulfilling our dream remodel.

I was very pleased with the quality and the installation. We did quite a bit of research on options for installing cabinets in our 1930's bedroom. We wanted solid wood, needed a custom size and wanted a reasonable price. Overall we were pleased and would use Pacific Craftworks again. We did this project during covid-19 and the team and staff were very respectful while working in our home. The installer also did a really nice job integrating the cabinet molding into our existing crown molding. Nice alternative to working with a closet company.

Had a great experience working with Pacific Craftworks, particularly Mena. Mena, she designed the closet very well, and most important she is very quick at work and responsive. The design took her 2 days and the cabinets were made in Vietnam and took 13 weeks to delivery to our house.Mena kept updating us on every detail, till the day of installation. She is fantastic.I also want to mention the offer a good price compare to many other closets companies with many options.

Beyond relieved and happy that we did not use Pacific Craftworks. Mena's reply is clearly dishonest. She did NOT spend lots of time with us and NEVER said the reason for the deposit was to be sure we used their service. What she did however, was begged me via email to remove my yelp review, that alone shows her character and the kind of company this is. The truth deserves to be told to prospective customers.I still would definitely NOT RECOMMEND Pacific Craftworks. The company I chose to do my kitchen, came out to my home FOR FREE and spent nearly 3 HOURS with my husband and I (the 1st at his place of business for 1 hour and the 2nd at our home for 2 hours, measuring and going over designs). Mena's measly 15 or so minutes was a waste of time, like I previously said...opinionated, surely not listening to the customer but presenting what pleases her and not the customer. Plus she had us doing our own measurements. With this other company, we were not assessed ANY non-refundable deposit and his expertise was exceptional, especially because he's the one that does the work. Grateful that I discovered in advance the poor service that Pacific Craftworks offers before spending an exorbitant amount of money on wood from Vietnam!

Bought a new front door and had it installed by them. Not only is the door beautiful, the installers were true craftsmen. I just wish my entire house had been renovated by people of this caliber. Strongly recommended without reservation!

We wanted to order 2 custom vanities from Pacific Craftworks. Initially Mena was easy to work with when we first met her at the showroom. After that it was a different story. She does not respond to her emails promptly, which is her preferred contact method. She was late to our second meeting where she was supposed to present the vanity designs to us. She wanted the down payment that day, which she appears to have just made up a figure on the spot. She requested a check or cash for the down payment and could not provide me with an invoice. I did not have cash on me or a check at the time so she told us to bring it when she comes to do measurements. She said that that was not a problem at all. Due to the unique nature of our plumbing we wanted Mena to come to our residence and measure the necessary areas. She insisted that the installer needed to come with her even though we would be using our own installer. We had to adjust our schedule to have Mena and her installer meet with us. When we started to do demolition work and remodeling we discovered possible issues that we wanted Mena to come and see that day before dry wall work was done. Mena told me that she couldn't come that day and that she doesn't work on the weekends and that Monday was a holiday so the soonest would be Tuesday when we planned for her to come initially. We asked if there was anyway she could come over the weekend and told me that I didn't even put a down payment down so that wasn't possible. I reminded her what she told me about the down payment and she told me that I didn't hear her correctly and to ask my boyfriend and sister what she said was correct. Basically she is very RUDE to say the least and it seems like her customer service only shines when dollar signs are flashing in her face. We are completely remodeling our house and we are on a tight schedule. She kept saying that I told her everything too last minute, which I understand. However, I told her that remodeling and demolition is not black and white and that issues do arise. Also Mena told us that the vanities would take 3 month or more to arrive as they are custom made in Vietnam. If you want unique cabinets and are willing to practice patienceand deal with horrible customer service then choose Pacific Craftworks. I'm sure if we were ordering all of our cabinets from here Mena would've been more than accommodating. I guess we just didn't order enough and couldn't afford her customer service. MenaI am not going to bother reading your response. Same excuses as your emails I'm assuming. I don't need to know why you treated me poorly. If you are too busy and can't handle servicing your clients then you should say so. I am not removing this review as well if that's what your trying to get me to do.