Ohana Bounce

Reserved a date through their website for the Pirate Ship Bouncer. I can't believe how easy it was to reserved the date, just filled out the information. About a week after my reservation, Daniel called me and confirmed my rental. I did not know the exact date yet because I did not get my permit for Ala Moana Beach Park. So he saved two dates for me and I told him i would call him that week to re-confirm. I called back to re-confirm and got my deposit down of $50. I mentioned that I had the Hawaii Parent coupon and he gave me a discount on top of the sale. He then sent me digital contract. The day of my sons party, Tito set up the huge pirate ship with two helpers. They came right on time and set up the bouncer very quickly. Tito asked me if the position of the bouncer was where I wanted it and made sure that I was happy on the set up. After they finish setting up the bouncer they went inside and whipped everything down and then tito had me sign the contract that they dropped off the bouncer and they already had my card on file so that saved me some trouble of getting my card again and etc. The only reason it was shy of a star was that the generator stopped working about 3 times but it did go back on again. All those times I had kids in there that were freaking out and screaming adults panicking and so forth. I don't understand why it went down but I called Daniel the 3rd time and told him what happened. He told me he was going to send one of his guys out to see the problem and if they needed to switch the generator out. Tito came and checked on it and reassured us that if it happened again, that i call him directly. So he gave me his cell number and apologized and from then on there were no problems. I would definitely use them again, my quests kept telling me they had so much fun and wanted me to take it home. Haha until next time!

My son wanted the Skylanders Giants theme for his birthday this year, and let me tell you, it is hard finding anything with this theme! I knew I wanted a bouncer, but figured I'd find no one with this theme. I began researching the different companies that offer bounce houses and came across Ohana Bounce (my friend also recommended them). Lo and behold....they had this theme (they were the only ones out of 5 that I called)! They also had summer specials so I saved a little money. Everything from start to finish was smooth. They were a few minutes late to set up, BUT they also came a little late to tear down...which gave the kids more time to jump their hearts away! Rental period is for 8 hrs and he doesn't charge delivery fees. Major plus!! I'd definitely go with them again!

EXCELLENT EXCELLENT & EXCELLENTFirst of all my son's 2nd Birthday party was scheduled for October 18th, 2014 & if you all remember that was when Hurricane Ana was supposed to hit. I was able to cancel & re-schedule my son's party with no hassle. Jason was so easy to work with. For my son's party i rented everything from OHANA BOUNCE - one stop shop.. YAY!! We rented tents, tables, chairs, shave ice machine & 2 bounce houses w/ generators. 5 STARS for being on time delivering & picking up!! 5 STARS for great price!!5 STARS for customer service5 STARS for everythingThank you OHANA BOUNCE for making my son's 2nd Birthday a HIT.. :)PS - just don't forget the ice for the shave ice machine.. haha

Entire staff awesome and on time. Not to mention friendly service. Jacqueline and Jason were quick to respond and made sure they delivered on time. Best Price and we sure got our money worth. Thank you for making our Easter awesome!......

Loved it! Super easy to book and effortless. They came on time set everything up and came about 30 minutes after they were suppose to but can't complain. Kids got an extra 30 minutes for free! Super nice people

First time renting through them , Everything went good from renting and the day they came to deliver & pick up , had no problems . Also used a coupon that was from the Hawaii -Parent magazine. They have good prices as well !!

Amazing amazing amazing experience with Ohana Bounce !! They managed to accommodate me with a short notice event I hosted and were so flexible with times. they were clean and efficient. will definitely be referring!! customer service is so important and they really understand that :)

We are so disappointed the way we were treated by Ohana Bounce. We rented from them for my baby's 1st birthday party last year, and there were no issues, awesome customer service from Jackie, and fair pricing. So we decided to rent from them again for her 2nd birthday party this past Saturday. I called a month in advance to make the reservation and again got fair pricing from a gentlemen and it seemed everything was set. I was advised we would receive and invoice to confirm the bouncer. A week before my event I noticed I still haven't received anything from them, so i called to follow up. The gentlemen assured me it was confirmed and he will send an invoice and we could pay upon delivery. I received the invoice and thought it was all ok. The DAY OF our event I tried calling them to pay and to confirm the drop off time, but there was no answer. Both my husband and I called them, left messages and texted but no response was ever heard back. They did not show up to deliver the bouncer, no call was ever returned and we had to scramble around to find someone an hour before our event! So unprofessional and very disappointing for a company I thought was so reliable. This was the only thing we had for the kids and the fact no one had the courtesy to call us and say something went wrong or it was not confirmed was so messed up.

Awesome price and awesome service. Did I mention, THEY HAVE THE BEST PRICE ON THE ENTIRE ISLAND?No seriously, they do! I needed to rent a bounce house on my birthday so that the kids had something to do while the adults could be adults. I spoke with Jason and he coordinated it to where I had the rental for 2 days for the price of one day with no charge, due to their busy schedule. The braddah's who came to set up were friendly locals, so always a plus + I am pleased with Ohana Bounces service. I will definitely rent from them again!

Ohana Bounce has come several times to our school and the Keiki always enjoy our bounce events. What makes it great is the service Ohana Bounce provides. They come on time, give suggestions for placements and set up and breakdown efficiently. Customer service is rocking awesome and the guys who come to take care of the bouncers are so thoughtful. If you are are planning to have an event, you should highly give Ohana Bounce a ring. The pricing is great but moreover the people who are connected to this business are wonderful! Thank you Ohana Bounce!!!