Martin & MacArthur

Beautiful art from local crafters island wide may be found and purchased here. The glass sculptures placed gingerly in the display windows call you into the store.You will find even more gorgeous feather leis in koa frames and so much more. Hawaiian themed ornaments are available for the holidays. Support local here. Great service and information about the artists will be provided by the knowledgeable salesperson. This store provides international shipping and packaging. Martin & MacArthur have stores on Oahu, Big Island of Hawaii, Maui and Kauai.

I went here today with a friend who was looking at watches. Jesse gave incredible service from start to finish. He answered questions on the phone, helped us feel comfortable trying on each of the beautiful watches we wanted to see on our wrists and in the end I was able to find a beautiful print from Heather Brown that Jesse was kind enough to wrap nicely for me to take home. (Bonus for any bakers- their wrapping paper is quality and worked nicely for a loaf of bread )All in all a great experience- if you are looking for something nice and want to be treated with real customer service, check out Martin & Macarthur at Ala Moana!

We had a disappointing experience at Martin & MacArthur Ala Moana this past weekend.My fiance and I stopped in on Saturday evening to buy his wedding band. He really loves the koa wood and cobalt ring. We had been in several times previously to try on, but today was the day we were set to purchase, as we had just bought my wedding band at Macy's.As we were being helped by a nice gentlemen, he was quickly whisked away to help another customer. No biggie - so we started working with another woman. No sooner than we asked a question or two that she told us, "I'm sorry, someone else is going to need to help you now. Do you seem them over there? They are the prince of Morocco's entourage, and we want to make sure to take REALLY great care of them." She gave us a look as if to say, "you understand."We both felt as if we had been slapped in the face. I understand the need to take great care of customers, but I didn't feel that that same courtesy was being extended to us. It seemed as if the prince's entourage was more important. If his business superseded others' business in the store, then they should have paid to close the store and have a private shopping experience. Instead we were getting juggled around by associates and had the insult to injury comment.The saving grace was Mitsue who stepped in and graciously answered our questions whilst the other employees fawned over the entourage's needs, even asking questions like, "How often do you come to Hawaii?" and "Where else do you plan on shopping today?"The whole experience made us feel like chopped liver. We left without purchasing my fiance's ring. Shame on you, Martin & MacArthur Ala Moana! You very clearly have your sales goals in mind while prioritizing high spending dignitaries over those who are local and would likely patronize your business for life.

My wife and I were looking for a Koa wood jewelry box and found an amazing piece. Keri the store manager was generous with her time and when another customer needed help, the VP of M&M Darlene stepped in and helped. We ended up getting a beautiful piece and grabbed a few more items. A Koa would heart pendant , a nice pen and a ceramic koi fish from a local artist on Maui. Great experience with everyone at the store and would highly recommend them for locals and tourists alike. Ask for Keri or Darlene they were amazing.

For some reason, I've always felt intimidated to go inside of Martin & MacArthur because it seemed like it would be out of my price range. However, last week I went in here to get out of the rain and was pleasantly surprised with this store.Yes, there are things here that are pretty pricey... For example, I was looking at a razor with a koa handle that was about $200+ dollars. However, there are also items that are less than $100 like their koa bracelets ($75). The great thing about this place is that they sell well-made, quality products that are absolutely beautiful. I have a few weddings this summer, and I know that I'll probably be coming here for gifts. Pros:-Beautiful koa items-Knowledgeable staff-Quality koa productsCons:-Items can be pricey, but you get what you pay for -Limited return policy. I believe you only have 7 days to return items and items cannot be altered. So be sure that if you are buying a gift for someone, do not buy it too far in advance in case they want to return something.

I love coming into this store...it's an art gallery yet there are pieces in here that are also functional for daily use. Being that this store in located in Ala Moana Center (near Macy's), it is highly accessible to local and visitor traffic. The salespeople are friendly and informative about the various artists who are featured in the store and their artwork. Usually, you see more foreign visitors in here looking for that "special" piece of art to bring home. Admittedly, the items in this store are not inexpensive or cheap. These are pieces that were lovingly, artfully conceived and created through true woodworking craftsmanship.Koa (acacia koa) is grown ONLY in Hawaii and differs from island to island. It was prized by the ali'i and monarchs of Hawaii. Koa was the name for ancient Hawaiian warriors and means "brave, bold and fearless". It is a hardwood which ancient Hawaiians used to make combat weapons and is endemic to Hawaii, hence, the wood was called "koa". Besides making weapons from this hardwood, the ancients used koa to make bowls, canoes and paddles. When Westerners settled into the Kingdom of Hawaii, koa was selected to build many of the great plantation homes and churches in old Hawaii, furniture and surfboards.The Martin & MacArthur names in Hawaii are quite synonymous with their use of acacia koa wood and master craftsmanship. They have been in business for over 50 years, longer than any other woodworking craftsmen in Hawaii. We are owners of some of their custom koa furniture that we've had for over 25 years and will proudly pass them onto our heirs.#532

KRAVE KOA?~~~~~~~~~~~Koa wood is among one of the most beautiful woods around that are madeinto artistic and/or quality items.Koa wood gifts are commonly used locally for significant life changing events& honors. I still treasure my amazing engraved Koa Box that we all received when we graduated from JABSOM (John A. Burn's School of Medicine) @ UH Manoa.The last time I shopped here, I picked up an amazing curly wood Koa walking cane, thatwas a great, but pricey ($300) replacement, for a cheap $15 folding Rite Aid cane.I was in town for the APA medical conference at the Convention Center. I took the opportunity to visit old friends, & tried to walk to, many of the places, that evoked all kinds of memories,along with quite a bit of pain.At that time, I was still pre-op for my later major back surgery, so I had severe Neuropathicpain in my right leg, especially with walking....thus I needed a good cane, that also looked better than a plastic piece of junk. Until you really need one, you cannot imagine how hard it is to find classy looking ones.This one was very classy, yet functional.Whenever I stopped by here, I would almost always pick upanother set of Koa Chopsticks. Since you cannot trust Amazonor anyone to pick & send you what you may think is a goodpair....you just have to do it in person.Once you get to sizes that are bigger than a "breadbox", you arecertain to drop some serious coin. Most of it is overpriced here,but if you are not sticking around long, they will pack it nicely& ship it to the mainland. I did have a very nice curly woodbowl, done by a local artist sent to the mainland, without a problem.Like so many places in Ala Moana, they try to hard sell you onthe products.....which do not need it, since they are so nice....and so expensive. Once again, you are treated asa "dumb" tourist even if you are not.... but I guess that is how they pay the crazy rents here.If you are passing through, they sure do have a nice sweetspot in the $100-500 range for quality gifts. This is definitelynot a 99 Cents store!BTW- unless you are willing to part with many thousandsof dollars do not even bother to consider Koa furniture.At these prices, it would likely be better to commissionsomeone local to make one to your specs...

I passed by and saw some beautiful wooden necklace. Cost was around $400. We have bought wooden boxes here before for presents - but I really like these necklaces. I tried one on and a elderly Japanese sales person removed it from my hands. Told me to buy it if I was interested. I was a little bit shocked. She then put the necklace back on the shelve. Not sure why she did this. Maybe because I am a local. Never treated like this at this store before. Decided to shop else where. I thought I didn't want her to get any commission from me.

I purchased a Koa box from them in December. The box is made of high quality curly Koa wood and just beautiful. Customer service is great

Two gifts were needed for a retirement and a company anniversary. The beautiful koa jewelry box and the koa bowl were perfect gifts which I found at the Sheraton Waikiki store. Jon explained the engraving process and it worked out well. I will be back in the future.