Manuheali'i

Manuhealii has completely lost its way, and my recent experience only proves how far this company has fallen. What used to be a brand known for its quality, aloha spirit, and beautiful designs has become a business that prioritizes profit over people, with subpar products and downright rude customer service.I recently purchased a matching set for my three children for a family funeral and needed sizes for myself and my husband. I made it very clear that I needed the clothing urgently, as the funeral was Saturday morning, and I was told the remaining items would be ready for pickup on Friday. I received a voicemail at 3:15 PM that day letting me know the order was ready. I live 1.5 hours away, so I called to let them know I'd be cutting it close to their 5 PM closing time. Instead of understanding or offering any flexibility, the employee on the phone laughed and said, "We close firmly at 5--drive safe!"I rushed the entire way and arrived at the store at 5:02 PM, only to find the door locked. The elderly employee was standing right there, shaking her head at me while I stood outside in tears, begging her to let me in. I explained that my grandmother's funeral was the next morning at 9 AM and that I just needed to pick up the clothing I had already paid for. Her response? "No, no, no." No empathy, no aloha, just a cold refusal.This was not just bad service--it was outright disrespectful during an incredibly emotional time. To make matters worse, the quality of their clothing has declined significantly. What used to be made with breathable rayon and cotton is now cheap, itchy polyester--plastic, overpriced garbage marketed as premium aloha wear. It's bad enough that the clothing is uncomfortable, but it's also completely unsustainable. Manuhealii is contributing more plastic to landfills and more microplastics to our bodies.This company seems completely behind the times when it comes to using ethical, healthy materials, and they've abandoned any sense of the aloha spirit they once had. Instead, their employees, especially the older woman I dealt with, act cocky and condescending, as if working behind the Manuhealii register makes them better than the very customers who made this brand what it is.I'll never shop here again. Instead, I'll be supporting brands that still care about quality, sustainability, and customer respect, like Fighting Eel, Yireh, Eternal Summer Hawaii, Sig Zane, and Kahulalea. Manuhealii could learn a lot from them, but at this point, I'm done.

If you're a Kamaaina or visiting the islands and looking for a nice Hawaiian wear to a party or just around town, check out Manuhealii. They have a free parking lot right in front of their store. For specials call or check them out on their website.Lots of Hawaiian wear and matching outfits for you and your ohana.This is not your loud cheapie stuff from WalMart. You're getting a really nice good quality Hawaiian wear for your money. Locals shop here a lot because of their quality and choices.

If you're looking for light weight comfort clothing with cute chic Polynesians designs. This is your store!!

Beautiful shop located downtown in the heart of Kailua. Free parking in their large lot that also is currently used by Ange's Authentic Portuguese Bale Shop Malasada Truck!Yummy Bonus for your after shopping pleasure!This small but nicely arranged shop carries all the latest Hawaiian Kine fashions and accessories!I purchased a cute pink shirt, pink patterned mask and coffee mug fir a friend that loves Kailua and the color Pink!This shop is a bit on the pricey side but has great products and free gift wrapping!

This is the Gucci of locals who live in Hawai'i! Every season has their own unique patterns. I love that they have all sizes including plus size!

I am in love with literally all of their prints! I have rompers in all of the colors with the heliconia print. It's perfect for casual wear or a nice night out! I felt like a million bucks with my red heliconia dress at the merrie monarch! I got so many compliments! I will be a returning customer forever! The staff are always so friendly and helpful!

Locally owned and you can feel the aloha. I have been to the town location as well as this Kailua one and both are equally pleasant. However, since I grew up on the windward side I do have a partiality to the vibe on the east side.Shop here for the work wardrobe because I like the prints and the size just fits right for me. The workers are always friendly and helpful too.Hint: If they don't have a certain print or size you want inquire with the salesperson because they may have it at the other location. Styles and prints change regularly.Fair is fair come check this place out for the she, he, and keiki options.

Why don't you make shoes? For horses. But not just the bottom parts, something like an Air Jordan. And make them so that no one can use them to play horseshoes. If you make a heel version you can call them paniolo pumps. You're Welcome.

On Wednesday, March 22, 2023 at 330pm, we visited Manuheali'i in Kailua and was serviced by Laure and Kayla. It was a phenomenal shopping event for both my best friend and my myself. Manuheali'i is indeed, a top-level business ! This customer service review is to express my sincere gratitude and appreciation for the outstanding customer service provided by Laure. Please know she is a "true asset" to your team and company ! She exemplifies an excellent role model of a business professional. More over, she has outstanding people skills, highly motivated and truly goes that "extra mile" in providing excellent customer service. Speaking to our specific situation, she persevered and steadfastly, endured (never giving up) in her research investigation regarding our dilemma. As she did her research, it was very evident that she was highly-skilled in utilizing the computer system, well-versed and knowledgeable in her work functions. We remained very confident in her ability to solve our dilemma. Needless to say, she make the heroic attempt, far and beyond, and reached out to her Cheri, her manager for consultation. Laure truly made a "definite difference" in our rewarding shopping experience! She would be the main reason why we would continue shopping at your business ! Kudos to Laure and her high level of work ethics, positive attitude and superb people skills ! She is a "priceless" gem and very valuable in the eyes of the customer like myself ! She truly showcases the Hawaii Islands in the "Spirit of Aloha"!Please take a moment from your busy schedule to validate and acknowledge Laure. We need to clone employees like her a 1000 times over - then ALL customers like myself would walk away "very satisfied" !Mahalo mai kakou to Laure, Cheri and Kayla ... From my very grateful heart ...

This is for customer service. Second time I walked in to the Kailua store within a month and the same workers were there. Not one of them greeted or welcomed me. Nor did they check to see if I was ok. I've been to the town location and they are way more welcoming there.