Manuheali'i

Makena is one of the rudest salespeople I've met! Upon entering the store I struggled with the door because of my cast on my broken leg. I asked her for help and she just looked at me as if I were speaking a foreign language! Thank goodness for a gentleman customer that came to help me. I was looking for a gift and I found somethings and brought them to the cashier. I explained that the two items were for two different people and I would like them gift wrapped separately. Makena marked off the prices on the items, so I assumed that the items were to be gift wrapped. Upon receiving the items , supposedly gift wrapped as a presents. They were taped in tissue paper, no bow no store seal.I asked the cashier is this your gift wrap? I said do you not have the Manuheali'i string used as bows or store seals? I've had other things wrap there as presents before and they were much better looking and had both seals and cloth material used as bows.They said you have to tell us to gift wrap, I explained that I had done this, explaining that I saw Makena mark off the price so I assume the items were being prepared for being gift wrapped!Makena grabbed the items and threw them on the table behind the cash register, throwing it up in the air, grabbing the tissue it was wrapped in, ripping open the existing paper and threw the clothing on the table and said that I should've asked to have a gift wrapped. I proceeded to tell them again that I did ask them to have them gift wrapped. As I do enjoy wearing Manuheali'i, if I have to endure this type of shopping experience I am not sure the clothing is worth this embarrassment.

Love Manuheali'i with their colorful, striking prints! Plus, the employees are super helpful, friendly, and laid back. If there's something you have your eye on and they don't have it in stock, they can call and check if their other location does. Some designs in the more popular fabrics and common sizes can sell out though it's understandable. There are garments for women, men, and children, and new prints seem to be introduced frequently. I'm sure I'd be a regular at Manuheali'i if I lived in the area!

Three young ladies in the store none of them of acknowledged me and only one of them was helping a customer. A lady came in after me and one of the workers greeted her and asked her if she needed help even though I was right there too waiting for help. I've been a loyal customer for years and this latest experience has been very disappointing and makes me question whether to continue supporting them. Sad because I truly believe in supporting local.

* Service - AWESOME!* Comfortable* Lole (clothes) - BEAUTIFUL!!What more could you possibly ask for? I highly recommend Manuheali'i to anyone looking for eye-popping, elegant and beautiful Hawaiian wear.

I almost forgot to review this lovely boutique I went yesterday with my daughters! My girls got matching outfits with I got a cute and comfy jumper to bring back home. I love supporting local businesses and this one is a must!!

Once upon a time this brand was very good the quality of their clothing and customer service were excellent. Not anymore. If you have owned clothing from them and compared the vintage the quality of the material was a lot better, seems they've gone for a cheaper material a cheaper look and feel which doesn't equate to the price tag. The worst part is their customer service. The employees are very rude and have Zero aloha. Other popular local brands out there have better customer service and quality clothing. Very disappointing.

Sizes run HUGE. Not flattering to my petite figure. Workers are not friendly and unwelcoming.

I was trying to get matching family outfits and I live here on the mainland. The ladies here went above and beyond to curate a set for my family of 5. They even contact the Kailua location for me to see what styles and sizes they have in stock. I was on the phone with them and texting them. They sent me photos of the items side by side to see how they looked together.The pieces themselves are beautiful. They are higher priced but compared to other brand name local wear, the prices are comparable. Definitely not something I would buy often, but it's nice to treat ourselves to a Manuheali'i piece once in a while. They are always dropping new collections and usually once a print is gone, it's usually gone, unless the owners decide to make more of it later. But that's the beauty of the brand.

Love the design and material. Size small feels like it is a custom made for me. Highly recommended.

they canceled my entire order from their Awapuhi Collection 07/13/23 that I ordered online when they released it. To receive an email the next day at 2pm stating my ENTIRE order has been canceled because they could not fulfill my order due to not enough stock is asinine! Then for me to have to call and ask why my order has been canceled and all they could say is "I'm sorry" thinking that's supposed to make it better. Not a justifiable response but a "generic email" then speaking to the manager and having a third person talking in the background saying they didn't do phone orders is a lie! Worst experience ever! Totally unorganized especially knowing how popular they are! The least they could've done was fulfill a few items on my order! No remorse! Horrible horrible horrible! Emailed attached below:Aloha,Im highly upset for the fact to receive a "generic email" as one of your store workers states on the phone today stating that my order #92722 & #92969 was canceled because your company could not fulfill my orders is beyond asinine! For your store workers to think that telling a customer who placed this order yesterday before 11am and say it was a glitch issue is no excuse. What you guys should've have done and start doing is really put into your minds when releasing new collection; making separate inventories for in person, online and phone orders for stuff like this to never happen again. For your store workers to think that it's no big deal when it is a big deal especially when you are over selling and now needing to retract your mistakes is gonna cause a lot of upset customers.For you guys to not even fulfill one or two things on my order is really bad. Stop blaming your POS system and start reevaluating your company organizations and how you do your releases.I have been a manuhealii customer for years and you guys are my number one aloha wear company go to but this past experience and for your manager and store workers to just brush it off with no warmth of understanding with my frustration. For your staff to think that this company mess up is not at fault and responsibility is beyond ignorant.Do better! So disappointed.