Maile Weddings & Events

I emailed them several times and my emails went un-answered. After finally calling and speaking with a rep, I was placed on hold for 10 minutes. For potential clients, this is very unacceptable. Sorry, but you can't get a second chance on a first impression. After speaking with the rep, I told her what my budget was. My budget was actually 40k and not 20k (don't reveal your budget unless you want to get ripped off). But after telling her (Stephanie) how much it was, her attitude changed. I also scheduled a telephone appointment, and she did not call. I waited an hour for her call. Save your money folks, and find another wedding planner or company. She will talk over you and not let you explain what you want. 0 stars for her, but 2 stars for presentation of there website. Everyone wants money, I understand, but they really just want your money. Don't get sucked in and give them your deposit. Shop around more and compare services/ prices. Also, she will try and UPSALE you on other services and say she has the cheapest prices and are at cost (NOT TRUE).

I almost never write negative reviews, and it took me a long time to decide to write this. However my frustration with Stephanie Deneuve and her poor customer service has reached its limits. To clarify, Stephanie was our contact for our wedding at Dillingham Ranch, she was not our wedding planner. We contacted her to set up the contract and she was our go-to for the venue. While I think she is well-meaning, I have never received such poor treatment. I have various emails that were never returned, and we have yet to receive our damage deposit despite calling multiple times (with no answer!). Including our damage deposit we spent over $7,000 on the wedding venue alone (not including anything else) so we would hope that our only contact could at least return emails. When we last heard from Stephanie she was dealing with a personal family matter so we have no idea when we will get our deposit back.

Oh my gosh, these reviews are making my stomach sick! This woman has done the same thing to me!! She claimed I had to make a deposit to the luau when I made my wedding venue deposit and when I called to confirm with the resort (because I was going to Maui to visit the venue) they said they didn't even have my date scheduled. Mind you, I had already sent all my guests save the dates and booking information for the resort, yet I had no venue reservation!!! I asked Stephanie to return my money so I could handle the finances on my own, so she sent me an unsigned check for half of the money!! I have been struggling to get my money from her for several months but will have to take her to court. It is just awful what this woman is doing to brides. As if we don't have enough stress on our plate!! I contacted a few people on her website to see if it was just me or if this woman was a fraud and the reviews are the same, STAY AWAY FROM THIS COMPANY!! Guess what...her Facebook page is gone! Not a good sign.