Lulu's Lei & Bouquet

I reached out to Lulu's Lei and Bouquet earlier in January for their bridal bouquet and boutonniere services. They were very prompt with their response, which was why I ultimately chose them for my needs. I've encountered some companies in the wedding industry that were terrible with communication, and I've come to realize that unresponsiveness is just not something that a bride/groom should have to worry about while arranging their wedding plans. I emailed them a picture of one of their past bouquets asking for a replica of that. They quoted me $225 for a size small, and I confirmed with them that the size small would be suitable for my petite frame. I was most worried about having a bouquet that looked overwhelming for my small stature because I've seen some friends who had this issue during their big day. Lulu's assured me that the small would be fine. As for the boutonniere, I didn't know what flower I wanted so I asked them for a recommendation. They suggested a white ranunculus paired with something else for added texture. I had no idea what a ranunculus was so I Googled it, liked what I saw, and agreed to it. It was going to be $35. Delivery on the day of the wedding was going to be $50, so I chose to pick it up in their shop the day before to avoid the delivery fee. I wasn't sure if the bouquet would survive in my hotel room, but they also assured me that keeping it in a cool room away from direct sunlight would be a good enough environment for the flowers. They gave me a call two days before pickup to finalize the time. It would've been even better if they could've finalized the time more in advance so I could've better planned my itinerary since I was staying in Honolulu and their shop was in Haleiwa. But it wasn't that big of a deal. We made the drive there to pick up the flowers. Someone greeted us in the store and gave us the bouquet in a glass vase filled with water, which was very thoughtful. The boutonniere came in a box. The transaction was fairly quick. However, once I got back into the car, I realized that the flowers weren't what we agreed on. The boutonniere were made up of two small roses and not ranunculuses. Upon looking closer at the bouquet, there was a lot wrong with it. The color palette was different from the image I shared with them -- too much greenery and no peaches. The shape was also not the same -- this one was a lot wider and bigger. It was way too big for my frame. The flowers used were also different compared to the picture. Frantic, I went back to the shop but they were already locked up and we didn't see anyone inside. Since I had reservations booked in Honolulu, I decided to start the drive back and send an email to the shop detailing the issues. I got a call back maybe 20-30 minutes after sending out the email. The person on the phone agreed that the flowers I received were different from what I had ordered. They asked for the chance to remake them and offered to deliver it to our hotel the next day for free. I took on their offer and someone came to pick up the flowers from us in Honolulu later on that day. It took a bit to coordinate the timing, but I definitely appreciated their willingness to fix the problem and felt grateful that they went out of their way to make us happy. I received pictures of the finished bouquet the same night, which was something they should've done with the original flowers I received. The remake wasn't exactly the same as the one I had wanted but it bore more resemblance to it than the original one I got. It was beautiful in its own way but only 70% similar to the inspo pic. Since it was already an improvement and I could tell they tried to make it right, I gave them my stamp of approval. My HMU artist and photographer complimented my bouquet and I ended up giving them to my photographer to take home so they could live longer than in my own hotel room. Oh, and I absolutely adored the boutonniere remake -- the ranunculus looked so beautiful against my husband's white tux. I liked it so much that I asked my New York florist for the same type of boutonniere during our NY reception! All in all, I think Lulu's is a great company to work with. I'd just suggest asking them to send a picture of the finished product before they deliver it/ you pick it up.

Low the flowers great smelling when you enter. Nice atmosphere and lovely workers. They also sell nice jewelry too

The ladies at Lulu's were such professionals - knowledgeable, reliable, and great attention to detail. We had a hazy idea about what we were looking for for our intimate, small wedding ceremony. Lulu's shared photos with us of flower crowns and lei, which we were able to choose from and customize. The end results were breathtaking. We treasure the memory of seeing the look from each of our family members when we shared their lei with them, especially the unique leis for mom and dad. What a prideful and emotional moment for all of us.Thank you, deeply!

Amazing customer service. I had ordered a bouquet for my wedding, but noticed a different one in the window that was exactly what I wanted. Lulu's promptly switched out my ordered one for the one in the window, no questions asked. The price difference was substantial, but again, no questions asked, they just did it. Apparently, they care about what their customers think. 10 stars*****

Lulus has beautiful flowers. I had to work in the mainland a lot this year and ordered for my wife and kids, sight unseen, many times. And, buying and picking up on-site is great too. Super nice people, always. They take requests and have a lot of local flowers, which we love. Thank you Lulus.